Thank you very much for your honest feedback. We are pleased that you acknowledge the relaxing atmosphere and how safe the property is. We try to communicate in advance, but unfortunately, we do not always get through to every guest on the first or second attempt. Unfortunately, it was not until the third attempt to communicate with you that we made contact. We will in the future work on other means, such as emails and WhatsApp, and not just rely on the telephone. Thank you for your kind review and we hope to host you again soon.

Thank you for the positive feedback about the property. We are glad you enjoyed your stay with us, and we appreciate your recommendation. We look forward to welcoming you back in the future.

Thank you for the positive feedback.

Thank you so much for your kind and honest review. We are pleased to know that you loved the clean apartment and that your stay was pleasant. We apologize that you had some uncomfortable periods during your stay. The kitchen has since been overhauled with new appliances. Your assessment is correct: they were a little bit dated, but they have been upgraded, and the photos have been updated as well. Thank you for your kind review, and we hope to host you again soon for another pleasant stay.

Thank you for the positive feedback.

Guest booked and showed up in Dec 2020 running a temperature. The guest said it was the tropical weather. The guard requested the guest sat in the AC, have a cool drink, and be scanned again. The guest was burning up! This guest clearly had a fever and we contacted Expedia who helped up to relocate the guest to a 4-star hotel who hard rooms specifically for travelers with "High Fever". It cost us $512.00 extra on top of what the guest already paid us. Expedia was not going to pay to relocate the guest nor the guest as they wanted to check in anyway with the "fever". Now the guest wants the original amount they paid to be refunded. This is not how a relocation work.

Thank you for your review.

Thank you for your review.

Thank you for your review.

Thanks

Thanks for the review.

Thank you for the review.

Thank you for the review. Thanks for allowing us the privilege to host you.

Thanks for your review.

Thank you for the review!

Thanks for the review.

Thanks for the reveiw

Thanks for the review

Eddie, thank you for spotlighting the all new Westbury Guest Apartments. We recently renovated the property and are ready to welcome travelers from across the globe. I think you got it right when you said "it was good back then and very very nice now". Thanks again for the review and if all goes well perhaps you will chose Westbury to spend your next anniversary.

Thank you for the review Angela

Mr/Mrs Anonymous, it is very unfortunate you did not explained what you are dissatisfied with or what we have done incorrectly. Providing the best possible service to our guest is of utmost importance. We strive to improve and any comments here online is taken seriously and we are constantly improving our offering to provide the best quality accommodation and service.

Thank you for the review. This is not someones apartment. Perhaps this guest is not use to renting a guest apartments. It is true we are not a hotel, we operate 157+ guest apartments across the city. These apartments are not the permanent home of any individual and is meant to be rented as a guest apartment hence our name. The apartment had toiletries however the guest was partially intoxicated at check-in and we did not want him to drive. I took a small shopping list from the guest and did some shopping for him because this is who we are. We are Jamaicans and service is natural. The guest indicated he work for the world largest search engine (G**GLE) complained about the 20MB internet service. I am sorry but we cannot compete with his office internet and we hope we are not held to that standard. All in all, the guest was polite and it was a pleasure hosting him.

Thank you for the review

Thanks for the thumbs up Janet. We look forward to hosting you again in the near future.

Thanks you staying with us. Lovely review, thanks for pointing out some of the feature that sets us apart. We look forward to hosting you again in the near future.

Thanks for the review. We will notify Expedia about the map issue.

Thanks for the review.