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Reviews of Kin Plaza Arjaan By Rotana

5 out of 5
Kin Plaza Arjaan By Rotana
88 Croisement des Avenues de la Justice, et Ouganda - Gombe, B.P. 288 KIN 1, Kinshasa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

4.0/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Riack

Liked: Cleanliness, staff & service, property conditions & facilities
The services is excellent
Stayed 2 nights in Mar 2024

4/10 Poor

Nabih

Business traveller
Disliked: Cleanliness, staff & service, amenities
Unprofessional staff
Stayed 5 nights in Nov 2023

10/10 Excellent

JUNIOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet place. the dining options were very good.
Stayed 10 nights in Jun 2023

8/10 Good

Van

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but expensive restaurant
We like the hotel. Love the pillows, makes for a comfortable sleep. The staff is friendly and helpful. The restaurant is way too expensive and the food isn't that great. We started eating at Eric Kayser, a little restaurant on the ground floor of the Kin Plaza Mall. They have great food at half the price.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 6 nights in Jan 2020
Response from PhilippeQueriaud on 6 Feb 2020
Dear Traveler, Thank you for having taken the time to complete our guest survey following your recent stay at Kin Plaza Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Philippe Queriaud, General Manager

10/10 Excellent

Arie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i spent more than 10 days,.. The hotel is well located, clean, very good food, very friendly and helpfull staff,.. so i have only good things to say. I will definitly return to this hotel/ It is my prefered one, after trying some other leading hotels in Kinshasa. By the way, from time to time they ädd"some Indian and Leabanese food,... personally i like it very much, and enjoy it.
Stayed 1 night in Dec 2019
Response from PhilippeQueriaud on 6 Jan 2020
Dear Mr. Arie Thank you again for taking the time to answer our survey. We are very happy you enjoyed your stay and we look forward to welcome you again ! Kind regards, Philippe Queriaud General Manager

10/10 Excellent

Arie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Arie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Arie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reccomend this hotel to Business trips
I come to his hotel very frequently, it is my preferred hotel. It's comfortable, good loxation, good staft and very helpful, good food.
Stayed 1 night in Dec 2019
Response from PhilippeQueriaud on 6 Jan 2020
Thank you for every positive comment Mr Arie. We are pleased to welcome you again in 2020. Best regards, Philippe Queriaud, General Manager

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Option in Kinshasa
I was in Kinshasa for ten days on business. Kin Plaza was close to client site. Well maintained, an excellent workout facility, and dining options galore. The room I had was large, well laid out and maintained. The refrigerator was a great "have" for the room. I would stay there again without question.
Stayed 8 nights in Nov 2019
Response from PhilippeQueriaud on 6 Jan 2020
Dear Mr. Matt, Thank you again for taking the time to answer our survey. We are very happy you enjoyed your stay, the food and the room ! Sorry for this late answer and we wish you an happy new year 2020. Hope to see you again in Kin Plaza Arjaan by Rotana. Kind regards, Philippe Queriaud General Manager

10/10 Excellent

Verified traveller

Great hotel, good food in the restaurant and for the most part very attentive staff that will remember your face daily and get you your standard order. The outdoor area is great to spend your evenings and the band which plays at the perfect sound level so you can still talk is great Room cleaning is hit and miss, some staff do a great job others not so much (forget towels or no water or tea coffee replenishment) . The rooms are nice and clean and comfy though. . Also the mall is good to go for a coffee, there sadly isnt much in there but the boulangerie is a good place to sit and chill. Reception is also very helpful and accommodating.
Stayed 4 nights in Nov 2018
Response from Reservations Team on 18 Dec 2018
Dear guest, Thank you for your comment. We are happy that we meet your expectations. We will do our best to improve our service. Hope we will welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Kinshasa
First (but not the last) time at the Kin Plaza. Very close to our business site. Convenient. Nice restaurants close--in and out of hotel. Allowed us a late checkout which was super!
Stayed 4 nights in Sep 2018
Response from Josephine Kanga, Reservations Manager on 11 Oct 2018
Dear Mr Alexandre, we are very delighted to read your feedback and that you enjoyed your stay in our hotel. All the team and I hope to welcome you back in the near future. Kind Regards

4/10 Poor

Daniel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Be wary
I was charged the wrong price by Hotels.com, then offered a lower price downgrade by the hotel, which they refused to honor upon checkout.
Stayed 7 nights in Sep 2018
Response from Didier Coeln on 4 Oct 2018
Dear Mr.Daniel, Further to your post and as explained directly with you on a separate correspondence, the right charged was correct and as for the offer from our team; it must have been a mis-communication as we are not in a position to modify the rate you have booked on their website. Please accept, once again, my apologies for any inconvenience caused. Hotel Management. Best regards, Didier Coeln General Manager

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in kinshasa.
The Hotel is very cozy and clean . The staff very professional. That is the perfect place to stay in Kinshasa. I will definitely come back.
Stayed 3 nights in Sep 2018
Response from Reservations Team on 30 Sept 2018
Dear Mr Alexandre, we are very delighted to read your feedback and that you enjoyed your stay in our hotel. All the team and I hope to welcome you back in the near future. Kind Regards

8/10 Good

Verified traveller

Well-appointed pleasant hotel in Kinshasa
New hotel in good position in Kinshasa. Good breakfast, excellent gym. Reasonably good service. Good place to meet people. Ridiculously overpriced laundry - $10 for T-shirt, $5 for socks, cheaper just to buy new clothes.
Stayed 6 nights in Aug 2018
Response from Didier Coeln on 3 Sept 2018
Dear Guest, Thank you for time you have taken to share a feedback and we hope to welcome in the near future. Best regards,

10/10 Excellent

ElizabethMaina, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really liked the food & comfort of the rooms. xxxxxxx
Stayed 3 nights in Aug 2018
Response from Didier Coeln on 3 Sept 2018
Dear ElizabethMaina, we are very delighted to read your feedback and that you enjoyed your stay in our hotel. All the team and I hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience...
Stayed 6 nights in Jul 2018
Response from General Manager on 17 Jul 2018
Dear Guest, Thank you for having taken the time to share your experience at Kin Plaza Arjaan by Rotana. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards,

10/10 Excellent

Derek George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and relaxing hotel in the CBD
A convenient, comfortable and high standard hotel in the center of the city. Very clean and spacious room. Staff are good, polite and very attentive toward guests needs. There is an adjacent shopping center with a pharmacy and various restaurants in the shopping center. There is particular rooftop restaurant with a panoramic view of the busy city. For guests with children, there is a playing park at the shopping center too.
Response from Didier Coeln on 25 Apr 2018
Dear Mr. George, Thank you for sharing a comment, once again we appreciate your feedback and we hope to see you again at Kin Plaza Arjaan by Rotana for another memorable stay. Best regards,

10/10 Excellent

Derek George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Very impressive and comfortable place, entertaining as well.
Response from Didier Coeln on 10 Apr 2018
Dear Mr.Derek George, Thank you very much for the time you have taken to share your great experience following your recent stay at Kin Plaza Arjaan by Rotana. I was pleased to see we met your expectation and the team and I look forward to welcoming you in the near future. Kind regards,

8/10 Good

Tshimanga marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good rooms, good food and nice staff.
very good hotel at a good location
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Reservations Team on 10 Sept 2018
Dear Guest, Thank you for your feedback. It's our pleasure to be on service to you and hope to welcoming you back in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Didier Coeln on 3 Aug 2018
Dear Guest, Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil de l'ensemble du personnel, un beau buffet pour le petit déjeuner et bonne situation géographique
Stayed 3 nights in Jul 2017
Monsieur, Madame, Salutations du Kin Plaza Arjaan by Rotana. Nous apprécions le temps que vous avez pris de nous faire part de votre expérience au Kin Plaza Arjaan by Rotana. Nous sommes ravis de lire votre satisfaction et de savoir que nos services ont été à la hauteur de vos attentes. Nous vous remercions d'avoir choisi Kin Plaza Arjaan by Rotana et nous souhaitons vous accueillir de nouveau chez nous. Cordialement, Ursula Chidiac General Manager