Kirkbymoorside Hotel with Pool

"In nice grounds old listed building plenty of character staff helpful parking OK. Negatives drinks expensive & food in both grill & restaurant disapointing"

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"The hotel is gorgeous! Our room was perfect, lots of space and mostly very clean. The only bit that wasn’t was the balcony so when we stepped onto that, as it was a beautiful Easter weekend we then put the dirt onto the carpet. Sunday lunch was lovely, the room we had it in was dog friendly and they were lovely to our boys (spaniel and GSD). We then went for a walk and a drink. I do wish we were allowed to take the dogs into the lounge or they had another area as we spent all our time in the orangery which was lovely but mixing it up and seeing more of the hotel would have been nice. We came across a few issues over the weekend. One was they hadn’t told us the lunch menu and dinner menu were exactly the same and as we didn’t fancy have 2 roast dinners we needed up at the pizzeria which was very disappointing. The food was not cooked properly, it was cold and the service wasn’t great. All in all we had an amazing trip and will be returning but will probably eat outside of the hotel next time "

"Yes welcoming for dogs. Had a poolside suite. Only things i would say are the pillows are very hard and the bed linen could be softer. I say this because is expensive to stay. Also had to pay for a cappuccino at breakfast and i think when you pay this money you shouldnt need too"

"Staff gave a lovely warm welcome. Ollie and Will ran the bar with excellent customer service skills. Room was nice and spacious with plenty of toiletries etc and nice fluffy towels. Spa was disappointing, only has a steam room and a sauna, had expected more rooms after such a major refuribshment/investment. £20 for use of one outdoor hydro pool is a bit epxensive. "