6/10 Okay
Karen L.
1 Sept 2024
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Great house
House was great. We loved the three floors giving everyone space. Layout was awesome. Plenty of fridge space and one on each level was nice. Bathrooms were available on each floor and the game rooms were used constantly by kids/adults. As was the pool/hot tub area.
Cleaning staff left a lot to be desired- it appeared they did little more than change sheets/lay out towels. Could have been a lot cleaner. We had to sweep and clean up at the beginning of our stay. Floors really needed a mopping- (kid's feet were filthy by the end of first day.) A handwritten note was left asking us to clean the house (sweep, vacuum, etc.) at the end of our stay. We did pick up after ourselves and kept the house quite tidy throughout the week but did not feel it was our job to do theirs- that they are paid to do. Maintenance of house - okay. Had many small issues like lightbulbs out, path to beach overgrown, sand in tubs, dishwasher not working (lucky they had two, black mold lining sliding doors/tracks of showers). Not sure if this was because no one reported these (including housekeeping.) We reported them in hopes future visitors would enjoy. Pool area used continually- kids loved it. Hot tub nice although the lid detracts from the appearance it -both lid and filter should be replaced. Again, the house was fantastic- the cleaning or lack of cleaning was disappointing!
Karen L.
Stayed 7 nights in Aug 2024