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Reviews of Arimakoyado HATAYA

2 out of 5
Arimakoyado HATAYA
1176, Arimacho, Kita-ku, Kobe, Hyogo

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 80 reviews" "
Rating 8 - Good. 24 out of 80 reviews" "
Rating 6 - Okay. 7 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, right in the middle of everything and a short walk to the onsen.
Stayed 2 nights in Mar 2024

4/10 Poor

Amy, Santa Ana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When you get to the address provided, it directs you across the way to Kamiobo where you do the actual check-in. The attendant then leads you back to the actual location of your room. The ryokan only provides one towel per day. If you visit their onsen, you're supposed to bring that towel there with you, but they will not exchange a fresh one after you used the onsen so you will take that towel back with you to use in your room. The towel is also extremely thin so bring your own to use in your room and save their thin towel for the onsen. The hand towel provided is more like the body scrub towels hotels normally provide. A toothbrush and toothpaste is provided with your daily towel. The room has a mini fridge, electric water kettle, yukata, and slippers. The price of your stay includes free access to the onsen at Kamiobo. It was the scariest place I've ever visited in Japan. At Kamiobo, you get led through a maze of hallways before finally reaching the doors to the gender-separated onsen. You get downstairs and you're greeted by a room that looks straight out of a horror film. Go look at photos of Kamiobo on Google Maps and you will see what I mean. The room should probably be refreshed so that it's more inviting. Something as simple as a new paint job would help. I couldn't even relax while in the tub so I got out pretty quickly. It was so off-putting that I didn't bother to return or try the other public ones around. The mattress pad in the room was also very thin.
Response from Kojiro on 5 Jul 2023
この度はご宿泊ありがとう御座います。貴重なご意見をありがとう御座います。

10/10 Excellent

Jelle

Stayed 2 nights in Dec 2022

8/10 Good

Lim Seok Hoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The distance to the hotel from the main street is walkable. But there is slope so big luggage will be slightly tough.

8/10 Good

Lim Seok Hoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is slope so it is a good idea to just have a day bag.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is good but there is no television in the room
Stayed 1 night in Feb 2020
Response from Kojiro on 25 Mar 2020
Thank you very much for staying our inn! We are very happy to receive your great review!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from 小宿八多屋　豊田 on 1 Jan 2020
この度は、当宿へのご宿泊、誠に有り難うございました。 ご機会がありましたらまたのご来宿をスタッフ一同、心よりお待ち申し上げます。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Signage could have been better to reach the property.
Stayed 1 night in Nov 2019
Response from Kojiro on 25 Nov 2019
Thank you very much for your visit & review! We hope your travel will be nice. Have a good trip!

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Perfect
It was the first time we came to Arima and we very much enjoyed our stay. The ryokan was well located and had everything we needed. We appreciated the booklet they provided that shared information about Arima and the onsens. They also made sure we each had fresh yukatas and towels daily in a carry bag for our trips to the onsens—It was very charming. Finding the check in location even with the address was a little difficult when we first arrived, but once we did, we were warmly greeted.
Stayed 2 nights in Jun 2019
Response from 小宿八多屋　豊田 on 28 Jun 2019
Thank you very much for your visit & review! We hope your travel will be nice. Have a good trip!

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price performance hotel
Great location at Arima Onsen, right on the street but very quiet at night! The Onsen in the hotel is one of the best Onsen I had
Stayed 1 night in Apr 2019
Response from 小宿八多屋　豊田 on 18 Apr 2019
Thank you very much for your visit & review! We hope your travel will be nice. Have a good trip!

10/10 Excellent

Sheila

A comfortable no frills ryokan smack in the middle of Onsen Arima. Very quiet at night and easily walkable in all directions to both onsens. Parking available. Very nice host across the street for check in.
Stayed 2 nights in Nov 2018
Response from 小宿八多屋　豊田 on 21 Nov 2018
Thank you very much for staying our inn! We are very happy to receive your great review!

6/10 Okay

kazushige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Haruka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yuta

Stayed 1 night in Feb 2024

10/10 Excellent

HA WON

Stayed 1 night in Jan 2024

8/10 Good

Kirari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。 ありがとうございました。
Stayed 1 night in Dec 2023

8/10 Good

HYEJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Tomomi

Stayed 1 night in Oct 2023

10/10 Excellent

Jaeseok

Stayed 1 night in Sep 2023

10/10 Excellent

Ayaka

Stayed 1 night in Sep 2023

8/10 Good

Akiyoshi

Liked: Cleanliness, property conditions & facilities
とても綺麗。テレビくらいはあってもいいかな。あえて置かないのかな。
Stayed 1 night in Jul 2023

6/10 Okay

Young Nam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Kojiro on 5 Jul 2023
この度はご宿泊ありがとう御座います。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Aya

Stayed 1 night in Mar 2023

6/10 Okay

YeongMin

Stayed 1 night in Feb 2023

10/10 Excellent

Wonho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
온천이 무료고,원천과 굉장히 가까워서 정말로 농후한 온천을 즐길 수 있다.
Stayed 2 nights in Feb 2023

10/10 Excellent

Nayu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

ETSUKO

Travelled with family
受付と宿泊場所が違う場所なのですが、受付旅館の施設名が違うから分かりづらい。 雨の日に旅行だったので、受付場所から宿泊施設に移動するまで、なんの待ち時間なのか分からないまま玄関での気まずい雨の小降待ち。 なかなか小降にならず、結局大降りの中移動。 ゴミが落ちているわけじゃないのですが、棚の上とか何の粉なのかわからない粉でザラザラしていました。 雨で濡れていたけど、『荷物はこちらへどうぞ』とかなく、いきなり『畳ですので濡れたものは置かないでくださいね』と。。。 細かいことですが、『雨でお荷物濡れてますので、お荷物はこちらの棚に置いてくださいね』と言えば気持ちいいのになぁと思いました。 お風呂はシャワーだけでしたが、割と広くて使いやすかったです。 布団はクッションがあまりなく、腰が悪い方は次の日痛くなりそうです。

8/10 Good

せいじ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
部屋はとても綺麗で清潔感がありました、ゆっくり休めました、テレビが無いのは残念でしたがそれが良いのかも知れません。
Stayed 1 night in Nov 2022

10/10 Excellent

かれん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

YUMIKO

Stayed 1 night in Sep 2022

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

あや

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Ryuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Kazuki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に静かで清潔かつリーズナブル。 金の湯にも近い
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Masaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋は綺麗だが、浴場は、、
建物や部屋はとても綺麗で過ごしやすかったです。シャワーだけですが、金の湯や銀の湯を使うなら問題はないかと。 向かいにある、オーナー旅館の上大坊の温泉が無料(夜のみで。朝は不可)で使えるのですが、その浴場がかなり汚くてびっくりしました。また狭くて、お湯も熱すぎたため、入ってすぐに出ました。
Stayed 1 night in Mar 2022

6/10 Okay

keiko

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旅館飯が苦手で、温泉♨️のみを楽しみたい方向けですが、、、
お部屋は新しく、綺麗で快適でした。加湿器や空気清浄機がないのが、残念でした。 シャワーしかないですが、歩いて3分で金の湯があり、近くには朝からやっているベーカリーカフェもあって、楽しめます。 ただ近くのオーナー旅館の内湯を使えるとのことだったのですが、2泊したうち一泊は利用出来ませんでした。そういった大事な情報は、チェックイン時に教えて欲しかったです。その他の宿の方の対応は丁寧で助かりました！
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
遮音性能が低いと聞いていたが
隣の部屋の話し声が聞こえるなどのレビューがあったが、聞いていたほどの音漏れは無かった。 確かに足音やドアを閉めた時の様な「ドン」という音は時たま聞こえたが、古そうな木造建造物だったのでそのへんは仕方がないと思う。 私が宿泊していた日には隣に宿泊客がいたが、話し声等は聞こえなかった（一人客だったのかもしれないが） その他には、廊下がフローリングなのにスリッパが無く足が冷えた。 無意識にトイレのスリッパで廊下に出てしまっていた。 接客などサービスに関しては良かった。
Stayed 1 night in Dec 2021

2/10 Terrible

Hayate

Stayed 1 night in Dec 2021

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良かった！
広くて綺麗でとても良かったです！ 場所も温泉地近くでとても良い！
Stayed 1 night in Dec 2021

10/10 Excellent

MAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足です
夜遅くのチェックインになりましたが、事前にわざわざ到着時間の確認電話を頂きました。 また、駐車場が分かりにくいので、電話で道案内もして頂きました。 お部屋も清潔で満足しました。 テレビはないですが、それがまた良いと思います。コンビニや温泉も近くにあり、便利だと思います。
Stayed 1 night in Nov 2021

8/10 Good

SHINYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
シンプルな宿泊スタイルに好感、ただし不満も
正直、コスパ的にどうかと思うほど宿泊料金が全般に高い有馬温泉の中にあって、余計なサービスをそぎ落として、自分流のステイをリーズナブルに楽しめたのは良かった。ただし、まだ夜は結構冷える時期に、フローリング用のスリッパが無いのは、そぎ落とし過ぎか。トイレのスリッパでついそのまま歩いてしまった。それから、数十歩離れた旅館（本館？）に下駄で風呂に入りに行くという趣向は風情があり、湯巡り気分が味わえたし、その内風呂は、さすが名湯とうなずけるほど素晴らしかった。ただし、数日前に宿から送られてきたメールには、朝の利用ができると書いてあったのに、チェックインの際、翌朝は入れないと冷淡に、コロナ云々の断りもなく、通告されたのには呆れたし、騙されたようで極めて不快であった。
Stayed 1 night in May 2021

8/10 Good

tatsuo

Liked: Staff & service
Stayed 1 night in Jan 2021

4/10 Poor

Yoshihiro

Disliked: Room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from 豊田 on 19 Aug 2020
この度は、当宿へのご宿泊、誠に有り難うございました。 ご機会がありましたらまたのご来宿をスタッフ一同、心よりお待ち申し上げます。

8/10 Good

Toshimitsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆったりと休養できる本物のお湯の感じられる温泉街
静かな環境で快適に泊まれました。
Stayed 1 night in Aug 2020
Response from 豊田 on 19 Aug 2020
この度は、当宿へのご宿泊、誠に有り難うございました。 ご機会がありましたらまたのご来宿をスタッフ一同、心よりお待ち申し上げます。

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from 豊田 on 10 Jul 2020
この度は、当宿へのご宿泊、誠に有り難うございました。 ご機会がありましたらまたのご来宿をスタッフ一同、心よりお待ち申し上げます。