Bando Kokuo Shrine Hotels

"Overall experience was great with upscale facilities. The self-serviced laundry facility was a plus. Only comments are difficulties communicating with staff due to language barrier. Also, hotel should consider having more English speaking TV channels available in the rooms."

"Excellent "

"The staff was really nice & helpful. The room was spacious & clean. We enjoyed the breakfast, it was delicious. The laundromat & & the refrigerator in the room was nice to have."

"Great location. Rooms are smaller which is typical in Asia, but nicely appointed. The lounge/bar is modern and interesting cocktails, but it closes too early. The staff enter the room to delivery fresh towels even if you’re in the room which felt strange. The staff are very respectful and friendly. I recommend the hotel and would stay again. "

"Clean room, good breakfast "

"I booked the hotel 3 months early, that time my child is 12 years old, so I booked a room which allows 2 adults and 1 child to stay in. However, by the time we arrived at the hotel, my child just turned into 13 and the staff said the room was not suitable for us, but all other rooms were fully booked. We were disappointed with this system, this is too tricky because the child is actually 2-3 months difference on age, the figure and height stay the same, if a 12-year old child can fit in the room, why a 13-year-old not fit? I’d rather book a room with 3 adults, hope this can be fixed next time. "

"Coffee/tea lounge from 4-8 pm was a pleasant surprise. Massage chairs too! Staff very friendly and helpful. Would stay again. "

"Very helpful and friendly staff. The front desk employee Diana stood out, as she is very helpful, multilingual, and smart. If &Here was my company, I would promote her to a managerial or executive position. She would excel. The Onsen is clean and lovely, and a highlight of the hotel. Great to have a cafe at the hotel too. The hotel location in Ueno is superb. "

"The rooms though small, have everything you will need. They are kept spotless by the friendly staff, quick to assist with anything needed. "