小諸市相鐵酒店住宿 | 熱門酒店限時優惠可低至 HK$486

"溫店外觀雖然舊，但服務非常好。職員詳細說明酒店各設施及早晚餐、溫泉等安排。房內有提供甜點供入住時下午享用。晚餐是懷石料理，質素都不錯，額外點的酒水價格合理。酒店內的商店都有足夠的紀念品及土產的選擇。早餐時份，職員會留意各人的座位，而調整窗簾以防住客被陽光直射。酒店亦有提供往返火車站的穿梭巴士，只不過提供服務時間與火車時間差了少少，由火車站到酒店時，需要等多於半小時。相反由酒店到火車站則只有約2分鐘時間，幸好我與職員溝通後，當住客上齊車後立即開出，結果我有足夠時間買車飛及前往月台。"

"房間洗手間水龍頭有污漬，被太厚，如果有厚薄不同的被子選擇較佳。前台員工很友善"

"房間空間寬敞，設施齊全服務佳"

"員工很有禮貌，服務週到，下午茶很棒，到21:00前都還可以去喝飲料和吃餅乾；早餐樣式中規中矩但都很精緻可口，吃的非常滿足開心。有輕井澤車站接送服務很棒，建議公告在網上給需要的人，也建議早上8:00左右應該也能送客去輕井澤站。非常感謝🙏"

"服務很好！飯店很漂亮也很棒"

"The size of the Hotel is relatively bigger than other Onsen hotels in Japan. Clean and Tidy."

"超乎想像的滿意，客房職員餐廳表現全部超5星級"

"很好"

"Average services, I rate both good and bad. Good is the inclusive meals (optional during booking), I was given a lot of quality food in a presentable traditional Japanese setting, but bad is that my booking includes 2 adults and 1 kid, the hotel told me I needed to pay extra for my kids staying (I had no choice so I paid) and tried to charge me other items like extra bed, extra meal for my kid (I rejected these). I hate how the hotel manage bookings and dishonesty as I had already paid my booking for 3 members in full but then got charged extra when I arrived without any email communication before I check-in, other major problem to the overall experience is that most of the staffs speak broken English and even not understand, I find it very difficult to communicate, also both indoor and outdoor onsen water is all dirty, the outdoor onsen water is not even hot."