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Sutera Sanctuary Lodges at Poring Hot Springs

3.0 star property
Guesthouse in Ranau with outdoor pool and restaurant

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Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Hot springs
Iron/ironing board, bed sheets
Front of property – evening/night
Outdoor pool
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Air conditioning
  • Restaurant

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Palm Villa

Iron/ironing board, bed sheets

Palm Villa

Highlights

Air conditioning
Flat-screen TV
3 bedrooms
Ceiling fan
Hairdryer
Bathrobes
3 bathrooms
Bidet
  • 2080 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for River Lodge

Garden view

River Lodge

Highlights

Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Hairdryer
Bathrobes
2 bathrooms
Bidet
  • 1620 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Kelicap Twin Share

View from room

Kelicap Twin Share

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Bidet
Hairdryer
Electric kettle
Living room
  • 100 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Serindit Hostel with 1 Bunk Bed

Iron/ironing board, bed sheets

Serindit Hostel with 1 Bunk Bed

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Living room
Daily housekeeping
  • 194 sq ft
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Seraya Suite

Iron/ironing board, bed sheets

Seraya Suite

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Bidet
Hairdryer
Bathrobes
Rainfall showerhead
Living room
  • 840 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle Lodge

Garden view

Jungle Lodge

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Bidet
Hairdryer
Bathrobes
Rainfall showerhead
  • River view
  • 1442 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Serindit Hostel with 2 Bunk Beds

Iron/ironing board, bed sheets

Serindit Hostel with 2 Bunk Beds

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Living room
Daily housekeeping
  • 205 sq ft
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for Kelicap Twin Share

Iron/ironing board, bed sheets

Kelicap Twin Share

  • Sleeps 2
  • 2 Single Beds

View all photos for Serindit Hostel Room with One Bunk Bed

Lobby

Serindit Hostel Room with One Bunk Bed

  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for River Lodge

Iron/ironing board, bed sheets

River Lodge

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Palm Villa

Iron/ironing board, bed sheets

Palm Villa

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Jungle Lodge

Iron/ironing board, bed sheets

Jungle Lodge

  • Sleeps 2
  • 1 Double Bed

View all photos for Serindit Hostel Room with Two Bunk Beds

Iron/ironing board, bed sheets

Serindit Hostel Room with Two Bunk Beds

  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for Seraya Suite

Iron/ironing board, bed sheets

Seraya Suite

  • Sleeps 2
  • 1 King Bed
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About the area

Map
Poring Hot Spring, Ranau, Sabah, 89300

What's nearby

  • Poring Hot Spring - 1 min walk - 0.1 km
  • Sosodikon Hill Kundasang - 33 min drive - 33.6 km
  • Mount Kinabalu National Park - 35 min drive - 38.9 km
  • Mount Kinabalu Park Entrance - 36 min drive - 38.9 km
  • Desa Cattle Dairy Farm - 38 min drive - 35.9 km

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 167 min drive

Restaurants

  • ‪Rainforest Restaurant - ‬11 min walk
  • ‪Lohan Rock Cafe - ‬13 min drive
  • ‪Warung Pak Din - ‬10 min drive
  • ‪Kedai Kak Nora, Lohan - ‬10 min drive
  • ‪Sungai Lohan Cafe - ‬11 min drive

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

Guest house in the mountains
Take advantage of a garden, a bar and a restaurant at Sutera Sanctuary Lodges at Poring Hot Springs.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Hot springs on-site, smoke-free property and a gift shop
Room features
All guest rooms at Sutera Sanctuary Lodges at Poring Hot Springs offer comforts, such as air conditioning.
More conveniences in all rooms include:
  • 20-inch flat-screen TVs with satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Malay

Similar properties

Breakfast, lunch and dinner served

Sutera Sanctuary Lodges at Kinabalu Park

  • Restaurant
  • Breakfast available
  • Room service
  • Housekeeping
8.4 out of 10, Very good, 101 reviews
The price is HK$248
HK$290 total
includes taxes & fees
7 May - 8 May
Sutera Sanctuary Lodges at Kinabalu Park

Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rainforest Restaurant

Things to do

  • Children's pool
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool

Family friendly

  • Children's pool
  • Living room
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Spa

  • Hot springs

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property does not have any lifts
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Children under 4 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Poring Hot Spring House Ranau
Poring Hot Spring House
Poring Hot Spring Ranau
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

Frequently asked questions

Does Sutera Sanctuary Lodges at Poring Hot Springs have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sutera Sanctuary Lodges at Poring Hot Springs pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sutera Sanctuary Lodges at Poring Hot Springs?

This guest house doesn't offer parking.

What time is check-in at Sutera Sanctuary Lodges at Poring Hot Springs?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM.

What time is check-out at Sutera Sanctuary Lodges at Poring Hot Springs?

Checkout is at noon.

Where is Sutera Sanctuary Lodges at Poring Hot Springs located?

Situated in the mountains, this guesthouse is within a 15-minute walk of Poring Hot Spring and Viviane Rafflesia Garden. Kokob Rafflesia Conservation Garden is 10.5 mi (16.8 km) away.

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Sutera Sanctuary Lodges at Poring Hot Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 61 reviews
Rating 8 - Good. 12 out of 61 reviews
Rating 6 - Okay. 8 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 2 out of 61 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Noranah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

simply awesome

comfortable and beautiful room. very close to stream and nature. excellent breakfast !
Stayed 1 night in May 2024

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Hirohiko

Liked: Staff & service, property conditions & facilities
静かな環境で温泉もすぐ近くにあり便利でした。部屋に蚊や小さな虫がたくさん入っていましたが、山の中なので、ある程度はやむを得ないと思います。
Stayed 1 night in Jan 2025

10/10 Excellent

sung sook

Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Muhammad Ali Al Siddiq

Stayed 1 night in Oct 2022

6/10 Okay

LUCY

Stayed 1 night in Apr 2022

10/10 Excellent

hyejung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

자연속의 휴식

실히 좋네요 한번 온천욕으로 얼굴이 부드러워 졌어요 코타키나발루 와서 계속 햇볕에 노출 되서 피부가 건조하고 거칠거칠했었는데..! 그리고 직원들도 다 너무 친절하네요! 아침에 일어나서 문 열고 나오면 공기랑 뷰가 진짜 너무 좋습니다
Stayed 2 nights in Feb 2020

10/10 Excellent

Sook Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Man Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy and spacious chalet

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

6/10 Okay

Francis J

Liked: Cleanliness, room comfort

Nice accommodation; restaurant disappointing.

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Room comfort

Room not fullfill as per request

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi didn’t work. You could only send some whatsapp messages but you couldn’t open any websites.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019

10/10 Excellent

KAM YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常好，非常難忘！

很令人喜歡的酒店，員工非常友好，update 了房間(河流小屋), 令我不用搬來搬去，因同一個apps book 吾到同一型號，評價說早餐不是那麼好，太多昆虫，效外怎會無？但可接受，味道亦不差，有6款選擇！15馬幣温泉，3馬幣泳池，總括去蘭腦再去會遊閒幾天！
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and near the hot spring
Stayed 1 night in Jun 2019

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice for Poring Hot Springs

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
Stayed 1 night in May 2019

8/10 Good

Yew Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

SAY HIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Poh Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic n clean hotspring

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.
Stayed 1 night in Feb 2019

10/10 Excellent

Myoung Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for family

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!
Stayed 2 nights in Dec 2018