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Sutera Sanctuary Lodges at Poring Hot Springs簡介

Photo gallery

Featured image
Outdoor pool
View from Room
20-inch flat-screen TV with satellite channels, TV
20-inch flat-screen TV with satellite channels, TV

Sutera Sanctuary Lodges at Poring Hot Springs

3 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • 泳池
  • 餐廳
  • 客房送餐服務
  • 客房清潔服務
  • 24 小時櫃台

Cleaning and safety practices

  • 消毒清潔
  • 個人防護裝備
  • 社交距離


    人氣熱點Poring Hot Spring1 分鐘步程
    人氣熱點Kokob Rafflesia Conservation Garden28 分鐘車程
    人氣熱點Mount Kinabalu Golf Club71 分鐘車程

Choose dates to view prices

尊貴客房 (Jungle Lodge)

5/5 guest room rating
  • 134 平方米
  • 河景
  • 最多可入住 2 人 (包括小童在內)
  • 1 張加大雙人床

共用宿舍 (1 Bunk Bed)

  • 18 平方米
  • 最多可入住 2 人 (包括小童在內)
  • 1 張單人雙層床


5/5 guest room rating
  • 193 平方米
  • 最多可入住 6 人 (包括小童在內)
  • 1 張特大雙人床, 1 張加大雙人床及 1 張單人床

尊貴客房 (River Lodge)

5/5 guest room rating
  • 151 平方米
  • 最多可入住 4 人 (包括小童在內)
  • 1 張特大雙人床及 2 張單人床

標準客房 (Kelicap Twin Share)

5/5 guest room rating
  • 9 平方米
  • 最多可入住 2 人 (包括小童在內)
  • 2 張單人床

共用宿舍 (2 Bunk Beds)

  • 19 平方米
  • 最多可入住 4 人 (包括小童在內)
  • 2 張單人雙層床



Located in Ranau, Sutera Sanctuary Lodges at Poring Hot Springs is in a rural area and in the mountains. Mount Kinabalu National Park and Kokob Rafflesia Conservation Garden reflect the area's natural beauty and area attractions include Sungai Moroli Fish Spa and Arnab Village. Spend some time exploring the area's activities, including golfing.
Popular Location


  • Poring Hot Spring - 1 分鐘步程
  • Kokob Rafflesia Conservation Garden - 28 分鐘車程
  • Sosodikon Hill Kundasang - 55 分鐘車程
  • Desa Cattle Dairy Farm - 63 分鐘車程
  • Mount Kinabalu Golf Club - 71 分鐘車程


  • Where to eat
  • Rainforest Restaurant – Serves breakfast, lunch and dinner.


Sutera Sanctuary Lodges at Poring Hot Springs

3-star guesthouse, walk to Mount Kinabalu National Park
This smoke-free guesthouse features a restaurant, an outdoor pool and a children's pool. Additionally, a 24-hour front desk, a garden and a picnic area are on-site. All 4 rooms provide conveniences such as living rooms and dining areas, plus room service and flat-screen TVs with satellite channels. Other amenities available to guests include rainfall showerheads, ceiling fans and showers.
Sutera Sanctuary Lodges at Poring Hot Springs offers 4 forms of accommodation with complimentary slippers and free toiletries. This accommodation offers separate living rooms. 20-inch Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.


Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Children's pool
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate dining area
  • Separate living room


  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English
  • Malay


  • Garden
  • Picnic area


  • Smoke-free property



  • Ceiling fan


  • Free toiletries
  • Hairdryer (on request)
  • Rainfall showerhead
  • Shower


  • 20-inch flat-screen TV
  • Satellite channels

Food and drink

  • Dining room


  • Iron/ironing board (on request)
  • Separate living room
  • Slippers



Check-in from 2 PM - 8 PM


Check-out before noon


Front desk staff will greet guests on arrival


Staffed front desk


No pets or service animals allowed


Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available




Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit


No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work


Poring Hot Spring House Ranau
Poring Hot Spring House
Poring Hot Spring Ranau
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau


Rating 5 - Excellent. 34 out of 53 reviews
5 - Excellent 64%
Rating 4 - Good. 10 out of 53 reviews
4 - Good 19%
Rating 3 - Okay. 6 out of 53 reviews
3 - Okay 11%
Rating 2 - Poor. 1 out of 53 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 53 reviews
1 - Terrible 4%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and spacious chalet
Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

3/5 Okay

Liked: Cleanliness, room comfort
Nice accommodation; restaurant disappointing.
We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

2/5 Poor

Travelled with family
Disliked: Room comfort
Room not fullfill as per request
Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

5/5 Excellent

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019