Thank you for your review.First, you already check in in the afternoon but you didn't ask about the leaving time of the staff and you didn't come to the reception like at least one time within those at least 5-6 hours. Second, there was already 12 am which is the time that the staff is leaving and she is already closing the door then you ask for towel rental. She had told you that we had the exchange but will be a lot of coins. You ask for paying the fee by the next day but you said nothing and just leave. Actually for all the guest we will not rent anythings with charging deposit so we are not directly against you.