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Reviews of Anggun by KL Suites

3 out of 5
Anggun by KL Suites
Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

5.0
Rating 10 - Excellent. 0 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 4 out of 10 reviews" "

6.2/10

Cleanliness

4.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Nursadiy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from KL Suites on 7 May 2019
Thank you for staying with us. We hope to welcome you again.

8/10 Good

Merci

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine and perfect. Good location, somehow quiet and calm. High end standing room. However, amenities can be improve. As it was brand new apartment, WiFi and TV were not in function. Good value price.
Stayed 6 nights in Feb 2019
Response from KL Suites on 15 Mar 2019
First of all we would like to thank you for choosing KL Suites to host your accommodation during your stay at Anggun Residence.We are delighted to hear that you had a pleasant stay with us and would like to thank you for your positive comments

8/10 Good

Jaxkie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and spacious room, wash&dry laundry machine is useful. Great location, close to mrt and monorail. Comfortable bed. Nice deco.
Stayed 3 nights in Feb 2019
Response from KL Suites on 15 Mar 2019
First of all we would like to thank you for choosing KL Suites to host your accommodation during your stay at Anggun Residence.We are delighted to hear that you had a pleasant stay with us and would like to thank you for your positive comments

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in system bad and late no organise Deposit too expensive Late refund
Stayed 1 night in Mar 2019

8/10 Good

Mfareez, Pahang, My

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the short distance to eat and shopping
Stayed 1 night in Feb 2019
Response from KL Suites on 21 Feb 2019
Dear Mfareez, Thank you for staying with us.

2/10 Terrible

brendan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really leave it a year or dont bother
I dont know where to begin, in 40 years of international travel and 100 nights abroad last 12 months, this was the worst experience i have had at hotels.com.It took 3 days and 3 meetings to get in to view , the apot had no gas to cook , no kettle ,no wifi as advertised. The representative from Kl suites avoided calls didnt turn up for meetings and when i expressed interest in 2 bedroom suite said not available, then doubled the price, and said it was( i saw her text to a collegue stating that" please increase to 300 ringlets a night as ....... was interested for long stay). I know rent an appt thats great in the same building for 6 months. The block is great the price good but they are not up and running at this point and they should be taken down from your site until the can do as advertised.... and im being overly generous to them
Stayed 6 nights in Feb 2019
Response from KL Suites on 21 Feb 2019
Dear valued guest, Greetings from KL Suites! Firstly, thank you for taking time to write this feedback. We would like to express our sincere apologies for the inconveniences that you have experienced. Your feedback is extremely important to us, as we strive to improve with each and every stay. Rest assured we have addressed all of the issues in your feedback with the team and serious actions will be taken.

6/10 Okay

Mohd

Disliked: Staff & service
First family trip feel disappointed ☹️
First I’m waiting for agent to gve card room is very late..i’m waiting almost 3 hours to checking in..then when check in room look undone & not cleaning yet by housekeeping !! So disappointed ..nice room to stay..but service need to upgrade..
Stayed 2 nights in Feb 2019
Response from KL Suites on 23 Feb 2019
Dear Mohd, Greetings from KL Suites! Firstly, thank you for taking time to write this feedback.We deeply regret that you have gone through so much trouble during your stay. Based on your feedback, we will be taking corrective actions immediately where the head of departments concerned have been notified to make improvements.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Took 3 hours to check in and 2 hours to check out as agent would not pick up call and we had to wait. They refuse to return my deposit by cash until I made a police report.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Wa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
燈是壞的，爐頭是壞的，焗爐也是壞，很差。聯絡人的表達能力很差，沒跟我們說清楚住宿的地方安排。沒交代清楚房間的注意事項。Lobby太晚是沒有升降機，要走到另一邊才能上房間。
Stayed 4 nights in Nov 2019