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Reviews of Dorsett Residences Bukit Bintang - Emy Room

4 out of 5
Dorsett Residences Bukit Bintang - Emy Room
172, Jalan Imbi, Bukit Bintang, Kuala Lumpur

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 8 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The thing that I like is the location. It is a walking distance to Pavilion mall. The thing that I don’t like: 1. There is a cockroach in my unit. 2. There are no cloth hanger and hair dryer provided. it was only given on the 2nd night after I requested. 3. Most importantly, the unit is different from the picture in the Expedia when I booked. 4. Last thing, the unit is not well maintained.
Stayed 2 nights in Dec 2019

10/10 Excellent

Kai Liang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very good. Location is great and the room was very clean and well maintained. Great view as well. Great communication with the persons in charge of handling the keys. Check-in and check-out very smooth and fast.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Comfortable living space but more can be done..
I must say that the room is really huge and comfortable for a family of four. The ceilings are high and it feels reslly grand. However, we were not provided with body foam. Despite calls to mobile reception for body wash, it did not arrive at all. We also expected that we will be provided with the body wash the next day during room cleaning, but it did not turn out so. Next, there was only aircon in one room(twin room) while the living room and main bedroom did not have one and it was rather warm.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is clean and spacious. Location is good, near to many good eateries and shopping
Stayed 2 nights in Jun 2019
Response from Kevin on 7 Aug 2019
Greetings from Dorsett Residences Bukit Bintang by NN. Thank you for choosing and staying with us. We appreciate your staying experience with us very much and we are grateful that you and your family are satisfied for staying with us. Thank you again for your kind support and have a nice day.

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Kevin on 7 Aug 2019
Greetings from Dorsett Residences Bukit Bintang by NN. Thank you for choosing and staying with us. We appreciate your staying experience with us very much and we are grateful that you and your family are satisfied for staying with us. If there are any other issues that need to be addressed, please do not hesitate to contact us. Thank you so much and have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to food and shopping. Good ammenities and secure
Stayed 3 nights in May 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in city
A little confused as I have stopped at the hotel a few times in the past and hadn't noticed it was the condo next door. Property was excellent in every way and late check out organized without problem. Definitely my first choice for KL in future.
Stayed 2 nights in May 2019

8/10 Good

Hasliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay but read if you intend to drive there
This unit was managed by a company and not by Dorsett. Our complain is with the building management. We parked our car in building auto storage. Upon checked out, the car lift got stucked and our car is stucked somewhere up there. We had to wait for 1hr for maintenance guy to come. Another 30mins to fix and when finally fixed, then they said need the room card to retrieve the car but the room owner already retrieved the key. So another wait for the host to come down with the carpark card. Unnecessary stress and waste of time waiting. We later found out that this had happened a number of times. So If you intend to drive there, take note of potential delay.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment is spacious. Love the shower and bathroom.
Stayed 3 nights in Nov 2018
Response from KC on 9 Jan 2019
Thanks for choosing us as your home stay, hope you will visit again on next time:)

6/10 Okay

Terence

Overall could be much better. To improve.
Had a terrible experience this trip. First time staying in the residences while previous trips all stayed in Dorsett Hotel. Smoothness of check in can be improved. No where to place luggage despite reaching earlier. Had to wait hours and hours and even at check in time still waited over an hour. Just wasted... then once had the keys, in room had no wifi for an entire day & night. TV reception so bad that cant even on any channels. And so limited with channels. Plus no toiletries given. Despite calling for help, things werent resolved until one day ltr. Really wasted one day waiting and waiting in room. Only after 2nd night were slightly better. But then, still had a bad first hand experience.
Stayed 5 nights in Oct 2018

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious accommodation, nice and quiet are
Very good location to Bukit Bintang area. Nice and quiet, very spacious accommodation
Stayed 7 nights in Sep 2018

10/10 Excellent

teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price hotel in a good location.
The check in was smooth and easy. arrived early and left the luggage with the front staff and when we returned to the room later, everything was all in the room. after check out the staff allowed us to leave the luggahe with them until we were ready to leave, Fantastic service, good location, will come back again in future.
Stayed 2 nights in Sep 2018
Response from NestingNomads on 30 Sept 2018
Dear Sir/Madam, Thank you very much for such a great review we will work really hard to offer you the best service and improve our environment. We are happy that you had a great and pleasant stay here. Hope to see you again. Thank you

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The place was nice but trying to contact someone was a very big hassle. No one responded to our email and we had to figure it out when we got there since there was no front desk. The apartment was very nice but there were a lot of Nats and mosquitoes, too many. We have bites from them.
Stayed 3 nights in Sep 2018

10/10 Excellent

Bob, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious appartment close to the MRT and shops , amazkng barroom with a TV to watch in the bath
Stayed 3 nights in Sep 2018

10/10 Excellent

Shangyuan

Will be back again
Good location, very comfortable stay with nice amenities.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Ricky, Penang

Liked: Room comfort
This is not a traditional hotel type booking. There is no check in desk so you need to message before arrival to arrange meeting the contact. They only accept cash deposit of 400 which you cannot use a credit card. The room was great in size and convenience however it was not cleaned well. The bathroom had not been used for a while and the drain had run dry creating an awful smell that took a few hours to disperse. The floor had marks on the wood that should have been cleaned off. As far as size and location this was perfect. If they could spend more time and effort on the arrival experience and general cleaning it would be ok and score a lot higher.
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
this room is like airbnb rather than a hotel
This is more like airbnb style, no reception. A bit trouble for the parking, as you need to meet the guy get the key before you can park, but you need to park your car so that you can meet the guy. And you need to call the guy, arrange to meet up to pass you the key, as there is no reception. The water is a bit yellowish. The bathroom also lack of hanger to hang your clothes and towel. Nonetheless, the location is good.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional experience. There is nobody at reception and they use WhatsApp as a main form of communication. Inconvenient, especially if you are not using international roaming.
Stayed 1 night in Aug 2018

6/10 Okay

elle

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Nomad nesting as the managing agent
Had a terrible experience from managing agent but the dorsett residence was beautiful Terrible chk in Terrible deposit and payment collection and they wanted cash when we submitted card details just wondering if trying to cheat etc cause staffs resigned overnight etc The whole week before chkin was trying to get an answer from booking confirmation but no reply each time i called they say call back 5 mins later even at 9 pm in the evening The picture on expedia did not state its was a twin bed and not a king bed!!! Except abdullah whom was attending to our requeste S promptly and accomodating
Stayed 2 nights in Jul 2018

8/10 Good

winnie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is so comfortable
The bed is so comfortable that you don’t want to wake up . Place is clear and the staff for check in is very helpful . Very good location for shopping
Stayed 3 nights in Jul 2018

8/10 Good

Siham

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
不錯的酒店
優 1，空間大，設備齊，近商業區。 2，兩房兩廁所，有廚房，冰箱，洗衣機，電灶。 3，每日清潔房間服務。 4，有泳池和Gym房。 5，退房方便，只要把鎖匙放在對應房號的信箱便可。 缺：沒有前台，check in要call職員來做登記。
兩房單位廚房
兩房單位浴缸
兩房單位廁所
兩房單位
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Customer, Penang

Travelled with family
パビリオンにも近く、立地は最高でしたが、お風呂はバスタブに湯を張るとぬるい。　余熱タンクのキャパ不足ですね。　あと、やはりホテルではないせいか？タオルなどは洗ってあるものの古さを感じました。
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2018
Response from KC on 9 Jan 2019
Thanks for choosing us as your home stay, hope you will visit again on next time:)

6/10 Okay

william

Disliked: Property conditions & facilities
我订一个双人床 两个单人床的套房 他竟然给我两个双人床 不服责任 跟他说换房间 他说没有房间了 气死人
Stayed 1 night in Aug 2018