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Reviews of Fast Hotel Setapak

2.5 out of 5
Fast Hotel Setapak
No 26, Jalan 8/23E. Taman Danau Kota, Off Jalan Genting Klang, Setapak, Kuala Lumpur, Kuala Lumpur

Reviews

4.6
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 4 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

3.6/10

Cleanliness

5.4/10

Staff & service

6.0/10

Amenities

3.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Rui Ying

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The administrative of the hotel are friendly.

2/10 Terrible

Mohd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish hotel
1. Air conditioning leaking 2. The pillow feels like sleeping on a rock 3. Water pressure is stupidly slow 4. Unfriendly receptionist
Stayed 1 night in Nov 2018
Response from Abdull on 10 Dec 2018
We are very sorry and we will immediately improve the service and take into consideration your feedback Hope to see you soon

4/10 Poor

majd, turkey

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not nice
Rooms are very small, so you feel like you are in a jail 😂😂
Stayed 2 nights in Dec 2017
Response from Nuruddin on 18 Oct 2019
Hi Majd, Warm Greetings from Fast Hotel Setapak, KL! Thank you for taking the time to share your rating, we really appreciate it. However, rooms in our hotel are according the to customers budget as this is a budger hotel. We hope to welcome you back to our hotel in the near future. Sincerely, Nuruddin

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel
Suprises it got no lift , have to go up the stairs carrying heavy luggage bag without help.
Stayed 3 nights in Dec 2017
Response from Nuruddin on 18 Oct 2019
Hi Johan, Warm greetings from Fast Hotel Setapak, KL! Thank you for taking the time to share your rating, we really appreciate it. We are sorry for the trouble, usually budget hotels dont have lift as its costly, Thank you for understanding. We hope to welcome you back to our hotel in the near future. Sincerely, Nuruddin

4/10 Poor

Tanveer, Stone Mountain, Georgia, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel without any service!
No WiFi in the room, you have to go to lobby to use WiFi. Toilet sit was missing, complain right after enter the room, they promise every day that it will be fixed today but never happened . I had to go manager’s Toilet every time I had to use toilet. Hot water machine had problem, it was leaking and the hose keep coming off, they never fixed it in my three days stay. I would not stay in that hotel In future.
Stayed 3 nights in Nov 2017

4/10 Poor

sayed, malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bedroom
Toilet so small, and water preasure so slow. Cant sleep at night, so many mosquitoes.
Stayed 1 night in Dec 2017
Response from Nuruddin on 18 Oct 2019
Hi Sayed, Warm greetings from Fast Hotel Setapak, KL! We apologize for the inconvenience, we are looking forward to fix the problem and maintain clean rooms. Thank you for taking the time to share your rating, we really appreciate it. We hope to welcome you back to our hotel in the near future. Sincerely, Nuruddin

2/10 Terrible

Muhammad Redha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total rip-off.
This hotel is a rip-off. I paid online. I have a confirmation email but when I wanted to check in they said there is no record of my booking. I don't have a wifi at that moment to check whether my a/c has been debited. I left to find a hotel nearby. When I checked my a/c later, the transaction has been made. I paid on a room that I did not get to stay.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
No water from 6 am untill 3 pm Toilet so dirty dusty and slippery. I will not go to this hotel again.lenih baik cari hotel lain
Response from Nuruddin on 18 Oct 2019
Hi There, Warm greetings from Fast Hotel Setapak, KL! We are sorry you had to go through this bad experience, we are looking forward to making our services better. Thank you for taking the time to share your rating, we really appreciate it. We hope to welcome you back to our hotel in the near future. Sincerely, Nuruddin

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from MHD on 6 Jan 2020
Thank for your review, We wish to hear what are the problems you got in our place to work on fixing them.