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Reviews of Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
84 Jalan Raja Chulan, Kuala Lumpur

Reviews

8.2

Very good

Rating 10 - Excellent. 375 out of 1002 reviews" "
Rating 8 - Good. 429 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was very pleasant. We had a room with a king bed and sofa bed, which was made up upon arrival. Daily breakfast was varied and plentiful. Staff were very friendly and accommodating. I would recommend this hotel to travelers to Kuala Lumpur.
Stayed 4 nights in Apr 2024

10/10 Excellent

Somnath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Room too small
Stayed 3 nights in Mar 2024

8/10 Good

Michael Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a bargain for the price, quick walk to the monorail. Breakfast buffet gets really crowded and chaotic.
Stayed 2 nights in Apr 2024

10/10 Excellent

PATRICK, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. surrounding area are too many restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Marshon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near everything!
Stayed 7 nights in Feb 2024

8/10 Good

Yuh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Buffet breakfast was delicious, room was clean and beds were super comfortable even the sofa beds. I loved the option of having a firm and soft pillow. I strongly recommend the place and would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shravan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay is really cool...all the major attractions are walkable and all the essentials are easily available.
Stayed 3 nights in Apr 2024

8/10 Good

Denna Heryati

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our preferred hotel in KL but sadly, we see a drop in standard. Firstly, we were quite disappointed with the room given to us - the smallest we had over the years of staying there! We did not want to bother the staff for a change as it wasn't really a big deal. Check-in was easy and quick. Next, the room itself needs a make-over. Bed was comfy but the pillows (although clearly marked soft and firm on the pillow cases) need to be retired - we really could not tell the difference between the two! Bath towels need to be retired as well - they've started fraying at the ends so did not look so pleasant. Could we at least be given 2 hand towels in the bathroom? Not sure if we're supposed to share the one piece that is given?! Also, there was only one pair of bedroom slippers - shouldn't it be 2 pairs? To be fair, one more pair appeared the next day! Of course, we know we could have made requests to housekeeping, but shouldn't these be quite a standard thing? We're grateful for the sahur spread each night; if I can remember my previous stays, it looks like the sahur spread is a scaled-down version of the morning breakfast? Couldn't find sausages, yoghurt, pancakes. We would probably continue to stay here when we are in KL next time as the hotel location is excellent.
Stayed 4 nights in Mar 2024

8/10 Good

Ian Duncan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Donald

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and one of the few that passes my white glove test for dust on the day that I arrive. The room had all of the amenities that I need including slippers because really who thinks about bringing their slippers with them on vacation. The staff at the front desk are helpful and knowledgeable about transportation to and from the tourist sites. The hotel is conveniently located a 5-minute walk from the metro station for one line and a 10-minute walk to the other line but of course you can get connecting lines to go anywhere in the city. The popular street with a lot of street food and restaurants is also only a 5-minute walk. The breakfast included had a large variety of food choices to accommodate people from many different cultures who choose different kinds of breakfast foods. I didn't find this out until a week into my stay but you can also request one of the staff people to make fried eggs for you if you don't like the scrambled eggs that are provided in the buffet. This hotel was the best thing about my vacation in Kuala Lumpur. I'll never go back to this city because it's oppressively hot and overrated as a tourist destination. But it was great to have a nice comfortable hotel to relax in when I took a break from the heat and stayed at my hotel.
Stayed 10 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The area was exciting day and night, live music on the street at night 4 blocks away.
Stayed 11 nights in Feb 2024

8/10 Good

JECK HIANG

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Nalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception 2 girls were very friendly with a smile and crystal clear in what they said and explained. Also going to the room a girl by the liftb showed us how to use the lift (!) and took us all the way to the Room ans helped with the luggage as well holding the door as well. The BREAKFAST was super excellent- out of this world and tyhe staff there v friendly- the Lady at the entrance was very wellcoming with qaq sweet smile
Stayed 3 nights in Feb 2024

10/10 Excellent

Farook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very central to a lot of attractions around Kuala Lumpur. The hotel is well kept and clean. The rooms were a bit small, but expected for the area. Overall, very happy with our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is outstanding for the price. Breakfast is good value as an inclusion. The rooms although small are laid out to ensure all needs are taken care of. Only thing missing is a pool! Fitness centre is great!!
Stayed 2 nights in Feb 2024

6/10 Okay

ANGIE

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

4/10 Poor

Paul, Llandaff

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was clean, quiet with all the usual facilities. We had a room on 2nd floor facing the main road, but traffic noise was not a problem. That’s the good thing. Problems: (1) BREAKFAST. This was a lesson in human nature. It was PACKED. No tables and queues for the food. People bumping into one another with plates piled high (because the food was “free”). It was a dreadful and stressful experience. I’m sure the staff felt so too, they couldn’t clear the tables or put out food fast enough. The situation was a lot better in the two periods 6.30-7.00 and 10.10-10.30 (as long as you didn’t mind stepping over food spilt on the floor). This event every morning stressed me out for the rest of the day. (2) LIFTS. There are 7 lifts. One is for “office use only”, two were broken, leaving 4 lifts to disgorge over 500 rooms full of people, particularly bad at breakfast, check in and check out times. We had a room on the second floor (only one floor above reception) and I asked at the desk where the stairs were, as it would have been a lot quicker to use them. However I was told we HAD to use the lifts. There was a staircase but it was behind closed fire doors for use only in an emergency (although I found some members of staff using them. (3) The picture of the exterior of the hotel on the Expedia website is misleading. There is NOT jungle opposite and behind the building as in the doctored photo, but just more high rise buildings. Overall, a dreadful experience.
Stayed 5 nights in Jan 2024

8/10 Good

Zohra

Liked: Cleanliness, staff & service
It’s good for the price but they need more interior of lobby
Stayed 7 nights in Jan 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Jan 2024

10/10 Excellent

Kalaiappan C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

André

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet breakfast can be improved especially hot food was cold most of the times.
Stayed 5 nights in Jan 2024

10/10 Excellent

André

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Regan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 6 nights in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

6/10 Okay

Sun

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Doreen

Stayed 2 nights in Dec 2023

4/10 Poor

Fortunato Custodio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Inconvenient
Stayed 5 nights in Jan 2024

6/10 Okay

Yoke Mun

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy and not so friendly hotel
The room is super noisy, due to poor insulation, and I given queen size room despite of my original booking was twin single. Front desk giving excuses that room fully occupied. Poor experience and highly unlikely will stay in this hotel during next trip.
Stayed 2 nights in Dec 2023

8/10 Good

Somnath

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice decent hotel in a good location. Walking distance from Bukit Bintang and just few minutes of short walk from Raja Chulan monorail station
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and affordable stay
Was a gd hotel stay. Decent and clean for its price and comes with breakfast
Stayed 2 nights in Dec 2023

8/10 Good

Mohamed Nalim Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Aishah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a decent place, nothing fancy, this is a good place. Has good amenities and is clean. Walking distance from the malls and booking grab was easy. Only thing we didn't like was the bathroom. It's small and the toilet bowl wobbled.
Stayed 2 nights in Dec 2023

6/10 Okay

Boon Leong Daniel

Travelled with family
Breakfast selection can be improve
Stayed 4 nights in Dec 2023

8/10 Good

Camelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price with its strategic location.
Stayed 1 night in Dec 2023

10/10 Excellent

ehteshamul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and Staff
we had wonderful stay in this place. Kudos to Ms. Ruby (front desk person), Ruby so so very helpful and so nice. Also a big thanks to Ms. Atiqa for her shuttle service from Airport to the hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Wan Ting Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in timing is at 3pm instead of what's stated in Expedia (2pm). Anyway, due to the lack of cleaners (the hotel claimed it to be), the waiting time for the room was long. Breakfast variety isn't alot, but they tasted good. However do note that the replenishing of food takes very long. Room (ours at 11th floor) has a good view, but not soundproof; we could still hear the vehicles in the room. Toiletries (shower, shampoo, toothbrush and toothpaste) will be provided.
Stayed 3 nights in Dec 2023

8/10 Good

Enrique

Liked: Property conditions & facilities
Good place to come to visit Kuala Lumpur
Stayed 2 nights in Dec 2023

8/10 Good

MARIE CLAIRE

Stayed 3 nights in Dec 2023

10/10 Excellent

Romila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Thelma

Travelled with family
They exceeded my expectation overall
Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 3 nights in Dec 2023

8/10 Good

Nim

Stayed 2 nights in Dec 2023

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thuy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with no complaint.
Stayed 13 nights in Nov 2023

10/10 Excellent

Imelda

Stayed 1 night in Dec 2023

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Staff & service
Staff at front desk including manager on duty was so rude and didn’t care about customer on 12/09/2023 my flight was in the morning and when I got to the hotel around 9:30am I asked them if can let me check in lady said no which I totally understand and she said come back after 2pm instead of at least try to make the check in little earlier how ever when I go back to hotel at 2:20 pm I was told my room was still not ready and then I went out again with my luggage and came back @ 5:20 pm which means I have been roaming around for little more them 8 hours lady told me sit on the side let me check with housekeeping if the room is ready and I stood on the side for 15 minutes but she still didn’t give me answer nor by manager who was standing by her whole time however while I was standing by three customers checked in finally I walked out to manager and asked him are you gonna give me room or no because I reserve the room three weeks ago at around 6pm he gave me room with out any apologies for long long 8 hours wait and them flowing morning I saw two different people checked in around 8am wow that’s makes me feel so bad and feel like been so discriminated I have been staying at ihg company especially holiday inn around the world but this made me do t want to stay with them anymore
Stayed 2 nights in Dec 2023

6/10 Okay

Ifa

Liked: Cleanliness, property conditions & facilities
The front desk is at level 1. There are a few steps to the lift, and the walkway is uneven. And it made me fall in front of the door going to the lift because they had removed the carpet. Apparently, after the incident, someone put the rug back in place. They should consider safety precautions for the guests. Because of the incident, I injured my ankle. I ended up getting treatment at the TCM nearby at my own expense.
Stayed 3 nights in Dec 2023