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Hotel Maya Kuala Lumpur

Photo gallery for Hotel Maya Kuala Lumpur

Primary image
Indoor pool
Indoor pool
Indoor pool
Premium bedding, memory-foam beds, in-room safe, desk

Overview of Hotel Maya Kuala Lumpur

VIP Access

Hotel Maya Kuala Lumpur

5.0 star property

3.9/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
138, Jalan Ampang, Kuala Lumpur, 50450

Explore the area

  • Popular LocationPetronas Twin Towers6 min walk
  • Popular LocationSuria KLCC Shopping Centre6 min walk
  • Popular LocationKLCC Park8 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)45 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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About this area

Kuala Lumpur

Near a metro station, Hotel Maya Kuala Lumpur is in Kuala Lumpur City Centre, a walkable area in Kuala Lumpur with good shopping. Kuala Lumpur Tower and Batu Caves are notable landmarks, and some of the area's popular attractions include KL Tower Mini Zoo and Perdana Botanical Gardens. Check out an event or a game at Bukit Jalil National Stadium, and consider making time for Berjaya Times Square, a top attraction not to be missed.

What's nearby

  • Petrosains Science Discovery Centre - 6 min walk
  • Petronas Twin Towers - 6 min walk
  • Suria KLCC Shopping Centre - 6 min walk
  • KLCC Park - 8 min walk
  • Kuala Lumpur Convention Centre - 12 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 6 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

About this property

Hotel Maya Kuala Lumpur

Luxury Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Petronas Twin Towers
This hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a steam room are on-site. Change of towels is available on request
Hotel Maya Kuala Lumpur offers 284 air-conditioned accommodations with a safe and complimentary bottles of water. Memory foam beds feature premium bedding. Cable televisions are provided. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Anggun Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Languages spoken

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Local cuisine breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 58 for adults and MYR 29 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Maya Brasserie
  • La Bodega

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms - 6

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Renovated entire property – March 2020
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Memory-foam mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 3 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MYR 100 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: MYR 58 for adults and MYR 29 for children (approximately)
  • Airport shuttle fee: MYR 191.00 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Maya Kuala Lumpur
Hotel Maya
Maya Kuala Lumpur
Hotel Maya Kuala Lumpur Hotel
Hotel Maya Kuala Lumpur Kuala Lumpur
Hotel Maya Kuala Lumpur Hotel Kuala Lumpur

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 332 out of 994 reviews
5 - Excellent 33%
Rating 4 - Good. 383 out of 994 reviews
4 - Good 39%
Rating 3 - Okay. 165 out of 994 reviews
3 - Okay 17%
Rating 2 - Poor. 67 out of 994 reviews
2 - Poor 7%
Rating 1 - Terrible. 47 out of 994 reviews
1 - Terrible 5%

3.8/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy access to lots of eateries and shopping malls
Stayed 2 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maya Hotel is certainly a budget friendly option for a fantastic stay at the heart of Kuala Lumpur. It may not compete with the newer and luxurious hotel within the vicinity but the overall experience is excellent. Spacious rooms, clean toilet, decent beds for a rest, helpful staff and very convenient location. Overall it was a good stay.
Stayed 2 nights in May 2022

1/5 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Best to avoid this hotel at the moment.
Had to move rooms at 10:30pm due to no water being available on the whole 3rd floor. Spent an hour reorganizing my things. Was assured something by Farzeen (front desk clerk) about the new room which was misleading/a blatant lie. When I confronted him in the morning about it he just nonchalantly acknowledged the lie. Breakfast was quite substantial yet lacking in variety. No yogurt, no cheese, minimal fruit. Requesting an omelette proved a semi mission as the chef didn’t speak any English whatsoever and there wasn’t any other staff member in the restaurant. Omelette was very below par. Other than the attractive decor this hotel is certainly not worthy of 5 stars. For an allround pleasant experience there are many better hotels in the area that far exceed Maya. Was offered no compensation/gesture for the late night inconvenience. I have a strong feeling there have been so many similar issues to mine that the staff are apathetic and management has most likely embarked on a no compensation other than exceptional circumstances approach.
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 3 days 2 night stay
I love this hotel, request for higher floor with view of klcc. Guess what..my room 2101 was superb with partial view of klcc and saloma link. Really...really love this hotel. They provide free parking too. This hotel is just a short walk to klcc.
Day view vs night view of klcc
Day view vs night view of saloma link
Stayed 2 nights in Jan 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicee
Hydropool was amazing. Operate till 10.00pm
Stayed 1 night in Jan 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for short stay
Good stay for very short vacation (only for sleep for one night)- Nothing much to do in the hotel room, the hotel need improvement on their in-room facilities especially if you are a 4/5 stars hotel, for example the television old and picture not clear) need to come with better channels/smart tv with youtube, and the minibar need to be refurbished (the coffee/tea were placed in a very sad looking box/container), no coffee machine as stated at the instruction next to the minibar. The only thing that great is the washroom- very deep soaking bathtub and spacious hot shower.
Stayed 1 night in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, room comfort
Ask for the compensation
It was terrible that we have to wait two full hours to checkin. Also prior to the visit I asked the hotel that whether it is possible to have early check in and it was not helpful to ask the front to get the details. Also this hotel is not possible to apply my rewards nights only allowed 1 night. I wasted time and effort and ruined my holidays.
Stayed 4 nights in Dec 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021