I've made a booking here and paid for full payment for a room with a queen sized bed as i was staying alone. Made a request of checking in late.
Upon arrival, i was told that the room i've paid for was unavailable and i HAVE to pay extra for a room with a queen sized bed and a single bed. I insisted that i have made booking and payment and i should get the room that i've booked for but they still asked me for extra payment.
In the end, i paid extra RM10 for 'request for extra bed' as stated in the invoice. It is not the money that i cared about. It is how they treated customer badly and insisted for the customer to pay for their own mistake.