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Reviews of NowHere Boutique Suites at EST KL Sentral

4 out of 5
NowHere Boutique Suites at EST KL Sentral
58A, Jalan Ang Seng, Brickfields, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 36 out of 86 reviews" "
Rating 8 - Good. 31 out of 86 reviews" "
Rating 6 - Okay. 6 out of 86 reviews" "
Rating 4 - Poor. 9 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the design of the room. Its so modern and comfy, feels like an ideal home and it really inspire me to have a dream home like this. The host is super attentive, although the internet was a little hiccup here but she assist to fix it quickly. Great location as LRT Bangsar just 3 min walk through the covered link bridge.The only thing i would not satisfy was the security counter at entrance. You have to pay RM50 deposit for the access card to enter into lobby, then the host will pass you another card to access to your unit, its quite a hassle for using many cards to access it.
Stayed 1 night in Feb 2020

10/10 Excellent

Angela, Penang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service apartment, with comfort bed and clean room. The host was nice and helpful with fast response. They not serve buffet in breakfast , but have few types of set dish with beverage can choose, the "Big Breakfast" was delicious!!
Stayed 1 night in Feb 2020

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, building linked with Lrt Station ,just one station away from KL sentral, convenience to airport with KL Express. Overall highly recommend for solo traveller or business trip.
Stayed 1 night in Feb 2020

10/10 Excellent

Sim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stay here for one night , the location can't be beat! Nice room with clean and comfort bed, TV with Netflix, definitely will return on our next visit.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities
Disliked: Staff & service
The receptionist not at the par as hotel liners
Stayed 1 night in Dec 2019

2/10 Terrible

Caleb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended, dirty
1st room, Toilet dirty, got cockroaches, smelly, plug cannot charge 2nd room, after complained to them, they decided changed to new room, After look around oven inside still got KFC
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
no bottled waters was provided, which should be a standard.
Stayed 1 night in May 2019

8/10 Good

Rangana

Liked: Room comfort
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
its a loft with 2 queen bed, one room can stay up to 4 person, good view and good price
Stayed 1 night in Apr 2019

4/10 Poor

Nick

Business traveller
Disliked: Staff & service, amenities
Big living space is good. Nearby amenities for food and daily use items is very limited. Room not ready when arrive after the required checked in time. Poor communication and seems under staffs
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and cozy, seems like some locals do live here, very little tourist. travelling around is easy with grab. quite near to Midvalley
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and good service
Booked this for company trip and the staff thoroughly enjoyed the space, very spacious and clean and good service.
Stayed 3 nights in Feb 2019

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Nice stay. Overall is good . I rebook the hotel again .
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
good location walking distance to LRT station, breakfast place only starts 8:30am, no toothbrush, and toiletries quality was not good
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Stayed 5 nights in Feb 2019

10/10 Excellent

Wen Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The loft was beautiful, and the 9th floor is a perfect chill out spot
Stayed 2 nights in Feb 2019
Response from TC on 26 Feb 2019
Thank you. Do intro us to your friends. We will give them a 10% discount when they book with us directly =D

8/10 Good

Yew Kai

Liked: Cleanliness, room comfort
Room needs cleaning before guest checks in.
Location is good but room needs a little cleaning before guest checks in. Strong smell of drainage waste water and even found a cockroach hiding in the bathroom. I had to fix the frying pan handle. Checking in and out was very easy.
Stayed 4 nights in Jan 2019
Response from TC on 23 Feb 2019
Thank you. Do intro us to your friends. We will give them a 10% discount when they book with us directly =D

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from TC on 23 Feb 2019
Thank you. Do intro us to your friends. We will give them a 10% discount when they book with us directly =D

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great service and amenities! Value for money! Recommended to all!
Stayed 2 nights in Jan 2019
Response from TC on 23 Feb 2019
Thank you. Do intro us to your friends. We will give them a 10% discount when they book with us directly =D

10/10 Excellent

Ahtasmummy, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s actually called the Establishment (the ECT). Got confused cos it doesn’t indicate “Nowhere Boutique suite” but just ECT at the front. Anyhow, the building is pretty nicely looking. Decent. Good security tagging system. Not everyone could access. Even to access your room is to use a passcode. Well I believe you need such system if u wanna feel safe. The location is in Little India of KL. So it’s kinda at the back of the shops. Seems rather safe with security. It’s near a train track but not noisy at night so it’s fine. However, rather quiet location so pack some snacks back especially for breakfast else you can dine at the restaurant below in “the establishment”. The apartment is the terrace concept, living room, common area and toilet below. a little bedroom on TOP. Bedroom Not quite for tall folks. Other than that bring your own toiletries. We were not given toilet paper so not sure they forgot or they don’t provide. We managed to get one from our Friend. Other than that it’s rather cosy in the apartment. However, it’s high celling studio so everything echos especially when u cough or drop stuff. Light sleeper might be tough on you.
Stayed 2 nights in Nov 2018
Response from Lawrence on 22 Nov 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

4/10 Poor

Ling

Disliked: Cleanliness, staff & service
The attitude of the staff was bad. The cleanliness was terrible! the toilet was smelly. In the second day morning, we saw more than 10 cockroaches on the floor.
Stayed 2 nights in Nov 2018
Response from Operation Coordinator on 25 Nov 2018
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Please feel free to call me at the office number below. 03-22761120 Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, NowHere Boutique Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Lawrence on 22 Nov 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

8/10 Good

Steven

Liked: Property conditions & facilities, room comfort
Great Stay
Great location joined to the train station & only 1 stop to KL Sentral. Accomodation was nice, good views, great pool & facilities, only problems were cockroaches & cold water in one bathroom! Overall the good far outweighed the bad, would definitely return here.
Stayed 3 nights in Oct 2018
Response from Lawrence on 22 Nov 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

8/10 Good

Jackie, Hong Kong

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good stay.
Spacious and have everything we need. Just cross the bridge on 1/F and will arrive the train station, very convenient. Have pool and gym room on 9/F which are same as the pictures shown. Kitchen have all the utensils we need, a washer is provided at balcony. However the apartment need serious pest control since there were huge cockroaches in the apartment on a daily basis, it was super annoying. Also recommend to provide 24-hour reception service as it was a bit troublesome to ask things around only at certain hours. The reception service and host are separated, so you will have to contact the host by yourselves about everything else in the apartment. Luckily, the host Aris was nice and helpful, provide immediate room service when we complained about the sheets & towels cleanliness. But still, the cockroaches problem need to be fixed. Overall, it was a good stay.
Stayed 2 nights in Sep 2018
Response from Arris on 6 Oct 2018
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

Joseph, New Castle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Arris's place is beautiful. We loved staying in the apartment. The facilities are also awesome. The connection to LRT line is perfect. Best part is the place makes you feel like your own home with netflix, wifi and kitchen. Thanks Arris for the surprise gift!
Stayed 1 night in Sep 2018
Response from Arris on 16 Sept 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. Have a nice day~

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Homey, helpful host
Pros: Feels like home. Kitchen with all the basic things, a balcony with washing machine. Netflix provided in TV so we can enjoy the night time movies. Kitchen include all the basic things we need. Helpful host who reply promptly and fix things for us. Cons: Shower was ok, sometimes lack warm water and not strong enough. Beddings and towels were dirty when we first arrived, but after contacting the host, she immediately arranged house keeping and changed all sheets and towels. Also there are a few cockroaches we had to clean up every night, honestly this is the most disturbing thing of the stay. I hope the host sill do something about it. The washing machine was not working at first, but after contacting the host she fixed it too. Small amount of washing powder and softener are provided.
Stayed 2 nights in Sep 2018
Response from Arris on 16 Sept 2018
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Have a nice day~

8/10 Good

jackie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good but no room service
Room is quite good, but little or 0 service by staff, no room service, Netflix cant be watch.
Stayed 1 night in Sep 2018
Response from Arris on 9 Sept 2018
Hi Dear , Thank you for your comment and we are deeply sorry that you have encountered this kind of problem, we will fix it as soon as possible. Thanks again and have a nice day~

10/10 Excellent

Rachael, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like Home
A studio loft which bring a combination of hotel and home feel. The property was well maintained. The staff whom called Arris was so helpful and kind! Will come back next time!
Stayed 1 night in Aug 2018
Response from Arris on 6 Oct 2018
Really thank you so much for staying~ Have a nice day =D

10/10 Excellent

Jackie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Place Like Home
If you are looking for an experience like HOME, this is the perfect place for you. 1) The location is well situated next to Bangsar LRT Station. We travelled to KLCC, Bukit Bintang & Petaling Street easily. 2) The room is quiet. I love the fact they provide NETFLIX subscription, lots of movie for us to watch at late night. They have Kitchen available for cooking too. 3) Facilities is amazing. We like the infinity pool a lot as its spacious & elegant. Also, they have a sauna & jacuzzi for us yo relax after a long walk. 4) Value for money, you pay for what is needed. Self Check-IN, the hotel host will send you the check in procedure and smarlock pin prior checking in. 5) Botanica & co restaurant on site. Personally I think the food is amazing, recommend you guys to try them out! Overall it's a great stay. Ms. Arris did a great job to provide all the needed information throughout our stay. Thumbs up!
Stayed 1 night in Aug 2018
Response from Arris on 6 Oct 2018
It's our great pleasure to host you at our 5 Senses Boutique Suites. Looking forward to host you again in future. Our highest gratitude and appreciation, we are so grateful for your support.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for long term staying
I will def want to stay here again, i like the system of this place. If u expect something often from staff, not good choice, probably. But i just loved it, with laundry machine and so on.the swimming pool was nice but their shower does not have good water drain.
Stayed 9 nights in Aug 2018
Response from Arris on 1 Sept 2018
Dear, Thank you for your valuable comments, so that we can improve our services,and we are very grateful to have such a good customer like you. Best regards, NowHere Boutique Suites

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
WE HAD TO WAIT A LONG TIME TO CHECK-IN, AND AFTER WAITING FOR AN HOUR THE STAFF AT THE FRONT DESK JUST GAVE US THE CARD FOR US TO CHECK-IN. THE AIRCOND IN THE LIVING ROOM WAS NOT COLD AND WE WERE TOLD THAT THE GAS NEEDED REFILL BUT NOT DONE AND THEY HAD NO OTHER ROOM FOR US. THE TOILET SMELLS.
Stayed 1 night in Jul 2018
Response from NowHere Boutique Suites on 17 Aug 2018
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Please feel free to call me at the office number below. 03-22761120 Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, NowHere Boutique Suites

4/10 Poor

J

Disliked: Staff & service
Ok overall but marred by issues
There were issues with water supply when we checked in but we were not informed. Water ran out so we couldn’t bathe, use the toilets etc. We would have made alternative arrangements if told early. Unfortunately we had to scramble to find alternatives when we got back to the rooms at 10pm. Only got a new hotel at 3am. Although property is ok, this issue and how it was handled kind of ruined our trip.
Stayed 1 night in Aug 2018
Response from NowHere Boutique Suites on 13 Aug 2018
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, NowHere Boutique Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable
Best part is that it's linked to the train station, otherwise the immediate area is slightly dodgy. Was comfortable enough though the bathroom could do with some hooks for clothing/towels. Very nice infinity pool.
Stayed 3 nights in Aug 2018
Response from NowHere Boutique Suites on 13 Aug 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

10/10 Excellent

Khailesh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to comfort home
Close to comfort home.. The sales person who help me out via whatsapp quite helpful.. Thanks..
Stayed 1 night in Jul 2018
Response from NowHere Boutique Suites on 13 Jul 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

8/10 Good

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy
Amazing and classy hotel. Not much food outlet nearby.
Stayed 1 night in Jun 2018
Response from NowHere Boutique Suites on 14 Jun 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

10/10 Excellent

Dato, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place like home
If you are looking for an experience like HOME, this is the perfect place for you. 1) The location is well situated next to Bangsar LRT Station. We travelled to KLCC, Bukit Bintang & Petaling Street easily. 2) The room is quiet. I love the fact they provide NETFLIX subscription, lots of movie for us to watch at late night. They have Kitchen available for cooking too. 3) Facilities is amazing. We like the infinity pool a lot as its spacious & elegant. Also, they have a sauna & jacuzzi for us you to relax. 4) Value for money, you pay for what is needed. **Self Check-IN, the hotel host will send you the check in procedure and smarlock pin prior checking in. 5) Botanica & co restaurant on site. Personally I think the food is amazing, recommend you guys to try them out! Overall it's a great stay. Ms. Arris did a great job to provide all the needed information throughout our stay. Thumbs up!
Stayed 1 night in May 2018
Response from NowHere Boutique Suites on 14 Jun 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible communication
On the booking it says "please contact hotel 24 hours prior to check in" which I did, by email. Got no response. Showed up and no one at the building (it's a condo building, not a hotel) had any idea about my reservation. Went to a cafe, and finally got an email at noon saying I could check in. Went back and the code would not work, and then was told I could only go into the room at 2pm - which was not stated in any communication. Room itself. The wifi was unreliable which caused me issues as I was on a business trip. Would not stay here again.
Stayed 3 nights in May 2018
Response from NowHere Boutique Suites on 25 May 2018
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, NowHere Boutique Suites

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from NowHere Boutique Suites on 25 May 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

10/10 Excellent

Adrian, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay in KL
Great decoration in the room, feeling at home during my stay. Building connected to train station, it was very convenient to travel around KL city with vehicle.
Stayed 1 night in May 2018
Response from NowHere Boutique Suites on 25 May 2018
Dear, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Best Regards, NowHere Boutique Suites

10/10 Excellent

Lawrence, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a normal guy which love to travel.
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. Friendly! Double thumbs up to them!
Stayed 1 night in May 2018
Response from Arris TC on 18 May 2018
Thanks sir! Looking forward to host you again in near future. Definitely will give you a discount =]

8/10 Good

Felicia, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Need some improvement.
Good amenities, big rooms, clean gym and pool. Was staying there for business trip. The location is good just across LRT the room is good, however the system Need some improvement. There should be 2 access card. Let customer choose if they need parking. The parking procedure is really a hassle and not customer orientated. Also note that it is like a service apartment, no daily house keeping. Otherwise it is value for money given the centralize location and facilities.
Stayed 4 nights in Apr 2018
Response from Lawrence on 14 May 2018
Thank you for your review, truly appreciate it. We hope to have you again soon!

10/10 Excellent

Vivi, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay ! Near to the City!
The location is a "10" as its only one station away from KL sentral and it just minutes away from the HOT SPOTSs in KL. The owner is efficient in responding all your request, room is clean and facilities is GOOD. We like the automated hotel concept, check in and check out process are easy and smooth. There is a restaurant at the lobby called " Botanica & Co", cozy , relazing and good food!!! Heard that in future, there will be discount for guest stay in NoWhere Boutique Suites too. If you are looking for a place which near to KL sentral with reasonable prices, you could not miss this awesome place!!! We love this place and will definitely return for IT.
Stayed 1 night in Mar 2018
Response from Arris on 25 Mar 2018
Thanks Vivi! Looking forward to host you again in future. Will definitely give you a special discount and offers=D

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfort place but need to pay parking fee
Stayed 1 night in Mar 2018
Response from Calvin on 23 Mar 2018
Sorry for the inconvenience. We are upgrading the service. Expect cheaper parking in future. Around RM25 for whole day (IN/ OUT) any time.

8/10 Good

hei wai

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
not enough towels or paper towels, bed sags in middle so not comfortable. Otherwise everything else is excellent.
Stayed 5 nights in Feb 2018
Response from Arris on 6 Mar 2018
Hi Sir, thanks for the feedback. We will provide extras for you next time. Hopefully we get to host you again in future! =D

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Calvin on 20 Feb 2018
Thanks Lee! Hopefully you will come over again. We will be sure to give you a discount in future =D

10/10 Excellent

J, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great apartment in a great location
Convenient check in as agent was already there waiting, taken straight to room which was ready although I was checking in 5 hours earlier than requested. it's location is perfect, connected directly to the LRT station it is only 1 stop from the Kuala Lumpur city centre (Sentral) main terminal for all stations in the city and the airport, also the connected (Huge) shopping mall. Also within a few minutes walk are a 7/11 and other convenience stores, fruit and veg shop and news agent as well as ATMs.
Stayed 2 nights in Jan 2018
Response from Arris Tc on 7 Feb 2018
Thanks for the great review! We will make sure to train the cleaner properly. Sorry to have cause any inconvenience to you. Definitely will give you a great discount in near future ya.