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The Face Suites Kuala Lumpur

Photo gallery for The Face Suites Kuala Lumpur

Primary image
2 outdoor pools
View from room
In-room safe, desk, laptop workspace, blackout curtains
Full-sized fridge, microwave, dishwasher, electric kettle

Overview of The Face Suites Kuala Lumpur

VIP Access

The Face Suites Kuala Lumpur

5.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Washer
  • Dryer

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Follows industry sanitisation guidelines
Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Explore the area

  • Popular LocationPetronas Twin Towers13 min walk
  • Popular LocationSuria KLCC Shopping Centre14 min walk
  • Popular LocationKLCC Park16 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)52 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Deluxe Room, 1 Bedroom

  • 880 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2

Superior Room, 1 Bedroom

  • 850 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2

Premier Room, 2 Bedrooms

  • 1325 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4

One Bedroom Grand Premier

  • 1090 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2

Premier Room, 1 Bedroom

  • 1030 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2

Superior Room, 2 Bedrooms

  • 1020 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4

Deluxe Room, 2 Bedrooms

  • 1050 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4

About this area

Kuala Lumpur

The Face Suites Kuala Lumpur is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in a shopping district. Suria KLCC Shopping Centre and Pavilion Kuala Lumpur are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park and Batu Caves. Check out an event or a game at Bukit Jalil National Stadium, and consider making time for Berjaya Times Square, a top attraction not to be missed.

What's nearby

  • Petronas Twin Towers - 13 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • KLCC Park - 16 min walk
  • Kuala Lumpur Convention Centre - 17 min walk
  • Kuala Lumpur Tower - 18 min walk

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 54 min drive

About this property

The Face Suites Kuala Lumpur

Luxury Kuala Lumpur aparthotel in Kuala Lumpur City Centre, near Petronas Twin Towers
This aparthotel features 2 restaurants, 2 outdoor pools and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a fridge, a microwave and a dishwasher. Guests can appreciate conveniences, such as a washer/dryer and a living room, and other amenities include free WiFi and room service.
The Face Suites Kuala Lumpur offers 200 air-conditioned accommodations with washers/dryers and a safe. This accommodation offers separate living rooms. 42-inch LED televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, bathrobes, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Languages spoken

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)
This information is provided by our partners.

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 85.0 per night

Bathrooms

  • Shower
  • Toilet paper
  • Bidet
  • Towels provided
  • Soap
  • Shampoo
  • Bathrobes
  • Hairdryer

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite service

Outdoor areas

  • Rooftop terrace

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • 24-hour front desk
  • Free bottled water

Location highlights

  • In the shopping district
  • In the city centre

Things to do

  • Fitness centre

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 200 rooms
  • 51 floors

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 85.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 300.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 85.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
No pets and no service animals are allowed at this property

Property is also known as

Face Suites Kuala Lumpur Aparthotel
Face Suites Kuala Lumpur
Face Suites
The Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur Kuala Lumpur
The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 818 out of 1404 reviews
5 - Excellent 58%
Rating 4 - Good. 420 out of 1404 reviews
4 - Good 30%
Rating 3 - Okay. 93 out of 1404 reviews
3 - Okay 7%
Rating 2 - Poor. 47 out of 1404 reviews
2 - Poor 3%
Rating 1 - Terrible. 26 out of 1404 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
I chose this property for its cleanliness rating so was really surprised to find the property and our room dirty. My daughter had to dust inside the closet before unpacking as there was a think layer of dust. There was no Do Not Disturb sign and for a room of 4 you’re only limited to 4 devices connecting to the WiFi. We all have phones and laptops/iPads. This was very disappointing and WiFi was very slow. On our second day we left in the morning and put the Pls Make Up Room sign on the door only to come back later that afternoon to put room still not cleaned and we had to call and wait almost an hour instead of resting as we had planned. You can’t contact housekeeping and even pressing the emergency number does not give you anyone to talk to. It was really a very disappointing experience. The breakfast was good enough but they should not advertise a buffet breakfast when they are set meals not a buffet. This place needs a lot of improvement in cleanliness, staff efficiency and service in my opinion.
Stayed 4 nights in Jun 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room condition is good. But the vindowsnhas no view, Good view at the pool but pool is small, breakfast is ala carte and quite limited choice
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walkability to nearby attractions and ammemities were excellent. Just about 5 mins walk to Bukit Nanas monorail, 7 mins to Hard Rock Cafe, 15 to 20 mins walk to Suria KLCC, 10 mins walk to Quill Mall for cinemas and Eco to buy bottles of water. With the monorail, it's just about 20 to 30 mins to Bukit Bintang and Pavilion shopping area. The swimming pool view is awesome and fantastic if you avoid the peak hours of the evening after 5pm. My kids enjoyed the bathtub. The hot water works so no need to shiver in cold showers. The negatives were 1. WiFi WiFi was bad in the rooms which is pretty much expected in the evenings. These days WiFi is pretty much the #1 essential. At least it worked well for my zoom meetings around 8pm to 9pm thank goodness! 2. Lift The lift was also extremely slow during peak hours, so just to manage the expectations. And usually is totally packed and just squeeze in. 3. Slippers Will be great to have bed room slippers too. 4. Aircon All worked well but if you are sensitive to dust, you'd do yourself a favour by cleaning out all the filters and have a better peace of mind. Otherwise I think the recovery was great when the room were not made and we were able to give a call to the operator to request for essential amenities such as toilet rolls, new towels, bathroom soaps etc. So all in, will I recommend the place to others? Oh yes!! :D
Stayed 3 nights in Jun 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Like: big, spacious, clean. Dislike: Food! Same food no variety for breakfast n it was delivered to room in food boxes.
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall excellent property! We stayed here for about a week. Centrally located in downtown, perhaps because of we could never get Grab taxis. Very well maintained and great housekeeping.
Stayed 5 nights in May 2022

5/5 Excellent

Stayed 1 night in Feb 2022

5/5 Excellent

Liked: Cleanliness, room comfort
Nice KL Tower view and nice room
Having amazing experience with Face Suite. The crew is professional and friendly. Even offer me a birthday cake due to check in on my birthday. Really appreciate it. The pool view is amazing. If not because next door building blocking the KLCC, it will be prefect. Only can enjoy KL Tower view. The room is big,clean and top notch with very nice design. Suitable for long stay as well. Even come with washing machine and kitchen.
Stayed 1 night in Nov 2021

1/5 Terrible

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Very very very very very very very.....bad. Used so many "very" bcos there aint any better way to describe it. You will never get through the so called frontdesk line. They have this really dumb 2 devices to wifi rules. After few hours devices cant connect and asked for password . Password didnt work...tried calling frontdesk. Then u will get "plse hold on we will put u to the ...." Recorded message for the next 1 hour. Very very poor place.
Stayed 1 night in Nov 2021

3/5 Okay

Travelled with group
Ok - won’t return again
Pool experience was very bad - no information that there is no place to put your belongings or sunbeds. Staff not in uniform (non guest) sat at pool area watching people in pool - maybe building maintenance ? Told no option to prebook and then pool has 2 hour queue to get in. Room was clean but my booking was for a king bed and I got a small bed
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021