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大使館服務式公寓套房酒店的評價

3 out of 5
大使館服務式公寓套房酒店
Pelindung Alley 76, Beserah, Kuantan, Pahang

評價

7.4

不錯

10 分評分，優異；55 則評價中有 9 則" "
8 分評分，不錯；55 則評價中有 25 則" "
6 分評分，一般；55 則評價中有 15 則" "
4 分評分，欠佳；55 則評價中有 6 則" "
2 分評分，很差；55 則評價中有 0 則" "

7.2/10 

整潔度

7.2/10 

職員與服務

7.2/10 

設施服務

7.0/10 

住宿狀況

評價

6/10 一般

Nadwah Nor

親子同遊
不滿：整潔度
The space is big however we saw some cockroaches. The pool need some cleaning. Glad there're hot water with good pressure Kettle, mug, 3 in 1 coffee mix, provided
於 2022 年 12 月住了 2 晚

6/10 一般

Abdullah Alimin

於 2022 年 9 月住了 1 晚

8/10 不錯

MUHAMMAD ZAKRIL HAKIM

讚好：整潔度
不滿：住宿狀況
Don't provide equipment to cook.
於 2022 年 8 月住了 1 晚

6/10 一般

Suhaimi

不滿：整潔度
於 2022 年 7 月住了 1 晚

10/10 優異

ZAINI

於 2022 年 7 月住了 1 晚

10/10 優異

NOR FAIZAH

親子同遊
讚好：整潔度、設施服務和住宿狀況
Super satisfied
於 2022 年 5 月住了 2 晚

8/10 不錯

Nordin

家人同遊
讚好：客房舒適度
Your staff is not friendly
於 2022 年 2 月住了 1 晚

8/10 不錯

razliza bt abdul

於 2021 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：客房舒適度
Out of 10 my rating is 7.
Overall it is ok. They should improve in cleanliness a bit. For example house keeper skips cleaning the floor under the sofa in the living room. Notice a lot of dust under the sofa.
於 2021 年 12 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
clean apartment
Overall cleanliness is good, water pressure for shower not that good. Kitchen very good and clean.
於 2021 年 11 月住了 2 晚
NARESH GIRI 於 2021年11月29日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team.

8/10 不錯

ZALINA

家人同遊
讚好：整潔度和客房舒適度
於 2021 年 11 月住了 1 晚
NARESH GIRI 於 2021年11月12日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team.

10/10 優異

Jamie

家人同遊
讚好：整潔度和客房舒適度
Everything was good. Suitable for family. Newly renovated. Clean and comfy. Should prepare more toiletries.
於 2020 年 8 月住了 1 晚
Management And Team 於 2020年8月25日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

6/10 一般

Tis

家人同遊
不滿：設施服務和住宿狀況
room service a bit poor. went down to the receptionist to report about the fridge but no action taken. swimming pool's rule doesnt allow us to swim at night even though during the day there is no life guard present.
於 2019 年 10 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place. Good staff. Clean room and everything was nice. Good view in the morning too ☺️
於 2019 年 9 月住了 2 晚
Naresh giri 於 2019年10月17日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
It is very quiet. Also very comfortable. .
於 2019 年 3 月住了 1 晚
Naresh giri 於 2019年3月25日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

6/10 一般

Abd (Sabah Malaysia)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Need improvement. As the unit I stayed, toilet's window no curtain. Master room ceiling found iron bar exactly above of bed, unsafe condition. Key room only 1 key, better provide at least 2 key set. The pillow condition also need to check. All the best. Thank you.
於 2019 年 1 月住了 3 晚
NARESH GIRI 於 2019年2月9日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚

10/10 優異

Hazizi (Kuala lumpur)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 1 晚

6/10 一般

Esther (KL, Malaysia)

讚好：職員與服務
不滿：整潔度
Spacious home near to the beach and restaurant
1.The house floor not so clean. 2.Towel very dilapidated 3.The pillow got smelly.
於 2018 年 8 月住了 1 晚
DEMBASSY 於 2019年2月9日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location near to TC
Nice staff and superb room cleanliness. Will recommend to friend and relatives..
於 2018 年 3 月住了 1 晚
Naresh giri 於 2019年10月17日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team

6/10 一般

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況
Basic
Everything was basic. Nothing more to scream for. Simple condo. Tidy & clean. Didn’t get a chance to dip in the pool or use any other facilities outdoor because it was raining 24/7. Not recommended to visit east coast during Q4 of the year. Literally rained 24 hours, never ending rain.
於 2017 年 11 月住了 1 晚
The Management And Team. 於 2017年12月1日的回應
Dear Guest, Thank you for choosing D'embassy Serviced Residence Suites for your recent stay in Kuantan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at D'embassy Serviced Residence Suites. Sincerely, The Management And Team.

8/10 不錯

Zahruliza Haryati

讚好：職員與服務、住宿狀況和客房舒適度
Comfortable stay with small & teenages kids
Enjoy our 2nd time stay here. Comfortable rooms only the cleanliness need to be upgraded. Kids love the pool.
於 2017 年 8 月住了 1 晚
DearZahruliza, We appreciate your time in sharing your experience. We are glad you had a pleasant stay, although the cleanliness was not to your liking. Nevertheless, these are advantages of personal preferences. We hope to welcome you back on your next visit! Sincerely, The Management And Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good for families
overall up to expectation . just that the swimming pool water a bit cloudy and need to clean it more often.
於 2017 年 8 月住了 1 晚
Dear Valued Guest, Thank you for your feedback. Overall we are glad you had a good stay, albeit we regret that the swimming pool water may not be sufficiently pleasing. Nevertheless, we appreciate your feedback and hope this would not deter you from returning again. Sincerely, The Management And Team.

6/10 一般

Ali Nash (Kuala Lumpur)

Perfect for family vacation.
apartment with 3 bedrooms and 2 bathrooms enough for family. plus fridge and complimentary drinking water. all is good for the room. went for a dip in the pool and a bit disappointed as the water in the pool is dirty. pool is huge and can accommodate lots of people which is very good as many families are staying at this hotel.
Zulhilmi Safuan 於 2017年5月17日的回應
Dear Valued Guest, Thank you for your great feedback and information. We are pleased to know that you have enjoyed your stay with us on the overall. We also have taken note on your other comment for our improvement. We do look forward to welcome you again in the future. Regards, The Management And Team.

4/10 欠佳

snowqueen (Malaysia)

不滿：整潔度、職員與服務和住宿狀況
A hotel with great potential - if they improve
Stayed for two nights and three days. But no cleaning services for the 2nd day which was a bit odd considering other hotels/apartment had cleaning staff around - in this hotel you never see one! One thing good about this hotel is the Security - good and efficient Its not well maintained unfortunately - it has great potential though if management improves its facilities and staff Fairly okay reception but needs proper bellboy - though never had bellboy going in the lift with guest together with luggage - had to squeeze in the lift Convenience store was a plus however no restaurant in the premise - so no breakfast/lunch/dinner - had to drive out of hotel Location was good - near Teluk Cempedak where there are a lot of eateries.(Thank God!) Swimming pool was good but NO TOWELS provided - so bring your own The residences were okay but again poorly maintained- kitchen no utensils - only the usual ones (cups and PLASTIC spoons with tasteless coffee) Any other facilities (microwaves and such) are only for permanent residence.Sigh!
Zulhilmi Safuan 於 2017年5月12日的回應
Dear Valued Guest Thank you for the review and we do apologize for the unpleasant experience which you have had experienced recently with us. We thank you once again for sharing the concerns for us to continuously improve ourselves for better and more effective customer service deliverance to all our guests. We would like to seek for another chance for you to enjoy a more deserving service and we do look forward in welcoming you again at D'embassy Serviced Residence Suite Kind regards, The Management And Team

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
Below expectation
The staffs are mostly are migrant workers who are not converse and friendly. No restaurant or room service. No phone in the room to contact the housekeeping. Towels are old and doesn't look clean at all. The shower head in the master bedroom is not functioning smoothly.
Zulhilmi 於 2017年5月4日的回應
Dear Valued Guest, Thank you for taking the time to share your experience. We appreciate you pointing that out in order for us to address it. Thank you again for staying and looking forward to your next visit! Sincerely, The Managemant And Team.

8/10 不錯

Suraya (Kuala Lumpur)

讚好：整潔度、住宿狀況和客房舒適度
Quiet sanctuary for a break
The location is close enough that we can get to the town within minutes drive. Surrounded by housing community makes it feel like going home instead of a sterile business like environment. The accommodation is perfect for the 6 of us. This will be a preferred place to stay if ever we are in Kuantan again.
Zulhilmi 於 2017年3月29日的回應
Dear Mrs Suraya, Thank you for taking the time to share your experience. We are glad you enjoyed your stay with a complete view of the premises and the surrounding area. We also noted your advice on the pillows that make your and family not very comfortable. It has been addressed for correction.Thank you again and it would be an absolute pleasure to have you return in the near future! Sincerely, Front Office Department

8/10 不錯

mohd zamli tajudin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Keluarga saya suka dengan penginapan ini, kerana keadaan persekitaran yang baik dan selesa serta kemudahan yang mencukupi serta keselamatan yang terjamin dengan guard house operate 24 hours
Dear Valued Guest, Thank you for choosing the D'embassy Serviced Residence Suite in Bukit Pelindung for your stay. Commitment to service and guest satisfaction is our main concern. Once Again thank you for staying with us during your visit to Kuantan and we invite you to include us in your future plans when you visit to Kuantan Again. Sincerely, Front Office Department D'embassy Serviced Residence Suite @ BukIt Pelindung.

8/10 不錯

Angel

讚好：職員與服務
Moderate stay
My first allocated room was at ground floor which kind of dirty and dim, request for changes and manage to get a higher floor with some view. Good location and clean swimming pool and friendly service crew.
General Manager 於 2017年2月6日的回應
Dear Valued Guest, Thank you for taking the time to share your experience. We are glad you enjoyed your stay with our friendly staff and location.Apart from the above, we have taken note of the shortfall in housekeeping services and we sincerely apologize for the inconvenience. It would be addressed for improvement. Once again, thank you for staying with us & we hope to have you back on your next visit! Sincerely,Front Office Department D'embassy Serviced Residence Suite.

8/10 不錯

Misah (Petaling Jaya, Malaysia )

讚好：職員與服務和客房舒適度
不滿：整潔度
Spacious. Suitable for family
Hotel staff is very good. Fast registration and check out. The floor is a bit dusty. But the beds are clean.
Zulhilmi 於 2017年1月3日的回應
Dear Valued Guest, Thank you for taking the time to share your experience on the recent stay. We are glad you liked the comfort of the bed and our staff, however, we deeply regret the experience of floor a bit dusty.We will addressed to public area section to make correction. Apart from this, we thank you for choosing to stay with us and looking forward to providing you with our hospitality once again. Sincerely, Front Office Department.

6/10 一般

Kartinah

Convenience hotel
Suitable for family and very convenience. It would be best if can provide cook hob or microwave so that we are able to reheat food etc. On the 2nd day, surprisingly we noticed that the internal comforter had red spot. The covers is ok.
General Manager 於 2016年12月20日的回應
Dear Valued Guest, Thank you for taking the time to share your experience. We are glad you enjoyed your stay, apart from your request about cook hob or microwave will be addressed to management for kind attention. Nonetheless, we hope to welcome you back on your Sincerely, Front Office Department

8/10 不錯

AZZLIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Modern & value for money.
The exclusive room was value for money with all the modern design of bed, sofa & dining table. My kids love the swimming pool, also with the safety of the children play ground. No worry at all.
General Manager 於 2016年12月24日的回應
Dear Valued Guest, Thank you for an amazing feedback, in appreciating our hospitality. Glad the entire family had a good time! It only motivates us further in our daily efforts towards achieving a pleasing experience for our visitors. It would be an absolute pleasure to be your accommodation host on your next return to Kuantan ! Sincerely, Front Office Department

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

sim (kuala lumpur, malaysia)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Location is good but room is dirty
Many ants and cockroaches. Bed not comfortable and smelly bedsheets. Bed can feel the spring, hard. Toilet not clean. No hanger.

4/10 欠佳

azree rizal

不滿：整潔度、住宿狀況和客房舒適度

6/10 一般

Aung (Kota Bharu)

讚好：住宿狀況和客房舒適度
4 nights in Kuantan
Check-in is okay, the apartment is very good with three bed-rooms with a living room & kitchen, all are very spacious. The kids love the swimming pool. The environment is quite nice with quiet area and scenery views.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I like the rooms and the swimming pool. The price is a bargain

8/10 不錯

Amelia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wifi percuma hanya di ruang lobi sahaja. Sepatutnya boleh diakses di bilik penginapan

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Worth the money spent
Eventhough we stayed only for a night, we definitely will come to stay again when we are in Kuantan. Very suitable for family stay

4/10 欠佳

Suzanna (Hong Kong)

讚好：整潔度
不滿：住宿狀況
Only the pool and view is magnificent.
Only the pool and view are magnificent. The rest is of poor quality. Basin in the kitchen leaks. Flushing in toilet needs repairing when we checked in. Bed is of poor quality. No front desk staff on duty after 10 pm. We could only check out at 8 am, not earlier than 8 am. 90% of the gym equipment has broken down. There are no lights in the corridor.
Overlooking thw wholw Kuantan from the pool and the balcony.

4/10 欠佳

真實旅客

不滿：住宿狀況和客房舒適度
Good
satisfied

8/10 不錯

BERNARD

讚好：整潔度、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好：客房舒適度
It was ok only
The room was ok but no wifi, need to go down to lobby for wifi. they dont serve breakfast. the service is good, room condition also ok..

8/10 不錯

Sharifuddin (Shah Alam)

讚好：整潔度、住宿狀況和客房舒適度
What a pleasant stay.
Its a pleasant stay. My children love the place because of the swimming pool. The apartment is clean and spacious for my family of 6.

6/10 一般

Azura (Kuala lumpur)

讚好：職員與服務和住宿狀況
I think this hotel is ok for family gathering.. no
Ok for me

6/10 一般

Lin (KL)

Value for money
The apartment was spacious, had basic amenities such as refrigerator, AC for all rooms including one for the living room. It was adequately clean, the sofa was clean and had no bugs and the beds were fairly new (mattress still in plastic wrapping haha) Kitchen had a kettle and 6 mugs, plus plastic utensils. Each bathroom had toilet (with bidet) and hot water showers.

8/10 不錯

Mohd suhir (Kuala lumpur)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It ok

6/10 一般

tiu we huat (johor)

讚好：住宿狀況
not bad but still under renovate so playground cannot be use...but overall good service and good location