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"The hotel building was good but the staffs were unhelpful at all. Every time when we asked for help, the first response was “no or can’t do, because balabala….” They offered us whole fruits but couldn’t provide a knife for peeling or cutting. The worst part is in such a big hotel with internal restaurants, the staffs even couldn’t find someone to cut the fruits for us. That was bazaar. Secondly, they had the self-service laundry but even took up to 3 hours the washing dryer couldn’t dry up our clothes. When we asked for hangers, we were refused to provide the sufficient amount. Thirdly, the hotel was so big, and it was so easy to get lost to someone who was new to stay. Not just us, when other customers asked for directions, no staff was willing to take the customer to the destination. They just pointed the direction with more than 3 turns. The other customer ended up asking them to draw a handwritten map. There were 5-6 staffs in the lobby with no other customers to service but no one could take that customer in person. Overall, the hotel service was extremely poor. Not recommended."

"It would be great if the hotel provided shuttle service to airport and train station."

"What’s great place to stay. Highly recommend and would stay again. All the amenities you’d want, and excellent staff. The breakfast buffet is an outstanding value and quality. "

"I have stayed here many times . Its location is excellent and check in process is smoothness . A special shout to the concierge staff - they are wonderful - always helpful and polite ! "

"Perfect location and great service. Highly recommend it. "

"This hotel is indeed exceptional. Highlights are the laundry room complete with detergent, buffet breakfast and the lobby bar. We were so comfortable here. We did have a hard time getting the wifi to work. Super convenient with access to metro around the corner."

"Central location. Clean Room. Check in staff super helpful. "

"This hotel has the greatest location, which is just few steps from metro station & also within walking distance from the Jinan temple. There are lots of good restaurant choices around the area, from local food and as well as high end restaurants. With its convenient location, it made my trip much easier and enjoyful. I highly recommend it."

"Good "