We had a fantastic week at the D'Lima Hotel, upon arrival we were offered an upgrade to the villa with private pool, as we were led to believe it would be a very cheap offer we jumped at the chance. The villa was fabulous, clean, homely, comfortable & very spacious, the staff were helpful and friendly. We had a fantastic week and experiance with them until the last day when we came to check out.
We were previously led to believe the upgrade would be a certain price for the whole week, we checked this a number of times before moving our things over to the villa and were told by 2 separate staff members that this price was for the full week on top of what we had already payed. However when we came to check out we had an awful shock that the price we were told had been per night not the whole week as we were led to believe and were now asked to pay 8x what we thought we had to pay. We spent over 1hr discussing with the same members of staff that had moved us over to the villa that this what's not what they had told us in the first place but were told we had to pay or they would not be able to feed their children. Please be aware if you are offered an upgrade at this hotel and get the price in writing before accepting any changes!!