2/10 Terrible
Chester Jun Xian
Travelled with partner
22 Mar 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Honest review. Shocking and disappointed.
Hotel lobby had no lights nor air con on, it gave an unwelcoming vibe. Was first given a room at lv 4. Went in and immediately shocked to see big patches of the room walls having mould. The light switch beside the door was covered with brown liquid we rly had no idea what that was. How could the housekeeping missed that? Called reception and asked for a room change and they brought us to a room at lv 1.
This lv 1 room had no visible mould as it was covered with wallpapers but there was a perpetual stench of sweat smell. The bedsheets had stains on it so called them and they brought in another 4 pillow case. Upon inspection there were still stains and I realise they really inventory and property management issues even though staff were trying their best to provide the best service. Toilet walls and floor tiles were cracked and you could see all the mould within the cracks due to the humidity in the bathroom.
Morning breakfast buffet was atrocious. Chicken seemed to be from the dinner yesterday and reheated, dry as hell. Flies were everywhere on each section (bread, fruits), so pls avoid them. The bowls and plates had stains and broken chips around that no one cared about and still placed there for your taking. It was really an eye-opener how they can name themselves 4-star.
Although the property and inventory were poorly maintained, staff were friendly, greeted us, and were helpful.
I would not come back again.
Chester Jun Xian
Stayed 3 nights in Mar 2024