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Hard Rock Hotel Bali - CHSE Certified

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2 outdoor pools, open 8 AM to 9:00 PM, pool cabanas (surcharge)
2 outdoor pools, open 8 AM to 9:00 PM, pool cabanas (surcharge)
2 outdoor pools, open 8 AM to 9:00 PM, pool cabanas (surcharge)
Deluxe Suite | 1 bedroom, minibar, in-room safe, desk

Overview of Hard Rock Hotel Bali - CHSE Certified

Hard Rock Hotel Bali - CHSE Certified

5.0 star property

4.1/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Jalan Pantai Banjar Pande Mas, Kuta, Bali, 80361

Explore the area

  • Popular LocationKuta Beach2 min walk
  • Popular LocationBali Bombing Memorial13 min walk
  • Popular LocationLegian Beach13 min drive
  • AirportDenpasar (DPS-Ngurah Rai Intl.)26 min drive

Room options

About this area

Kuta

Hard Rock Hotel Bali - CHSE Certified is located in Downtown Kuta, a neighbourhood in Kuta, and is in the entertainment district and near the beach. Shoppers can visit Kuta Square, while everyone can enjoy the natural beauty of Kuta Beach and Legian Beach. Travelling with kids? Consider Waterbom Bali and Splash Waterpark Bali.

What's nearby

  • Kuta Beach - 2 min walk
  • Kuta Square - 6 min walk
  • Beachwalk Shopping Center - 7 min walk
  • Bali Bombing Memorial - 13 min walk
  • Legian Beach - 13 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 26 min drive

About this property

Hard Rock Hotel Bali - CHSE Certified

5-star luxury hotel revitalised in 2018 and located in the heart of Downtown Kuta
At Hard Rock Hotel Bali - CHSE Certified, you can look forward to free water park access, a round-trip airport shuttle and a swim-up bar. This hotel is a great place to bask in the sun with beach volleyball. Treat yourself to reflexology, a facial or aromatherapy at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Italian cuisine and more. Enjoy the gym, as well as activities such as rock climbing. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking
  • ATM/banking services, a 24-hour front desk and a banquet hall
  • Smoke-free property, wedding services and multilingual staff
  • Guest reviews give top marks for the family-friendly amenities
Room features
All guest rooms at Hard Rock Hotel Bali - CHSE Certified include thoughtful touches, such as 24-hour room service and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LED TVs with satellite channels
  • Electric kettles, daily housekeeping and electrical adapters/chargers

Languages

Chinese (Mandarin), English, Indonesian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Jamie Oliver Kitchen
  • Starz Diner
  • Splash Bistro
  • Hard Rock Cafe

Things to do

  • 2 outdoor pools
  • 2 hot tubs
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Karaoke
  • Lifeguards on site
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairwells
  • Pool hoist on site
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Renovated entire property – June 2018
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 2250000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 1125000 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision
Guests under 6 years old are not allowed in the spa

Property is also known as

Hard Rock Hotel Bali Kuta
Hard Rock Hotel Bali
Hard Rock Bali Kuta
Hard Rock Bali
Hard Rock Kuta
Hard Rock Hotel Bali
Hard Rock Bali Chse Certified
Hard Rock Hotel Bali CHSE Certified
Hard Rock Hotel Bali - CHSE Certified Kuta
Hard Rock Hotel Bali - CHSE Certified Hotel
Hard Rock Hotel Bali - CHSE Certified Hotel Kuta

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 394 out of 994 reviews
5 - Excellent 40%
Rating 4 - Good. 375 out of 994 reviews
4 - Good 38%
Rating 3 - Okay. 150 out of 994 reviews
3 - Okay 15%
Rating 2 - Poor. 58 out of 994 reviews
2 - Poor 6%
Rating 1 - Terrible. 17 out of 994 reviews
1 - Terrible 2%

4.1/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

3.9/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Steven
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly helpful and friendly staff. Amazing pool and restaurant facilities. Best suited to families with young children.
Stayed 8 nights in Sep 2022

5/5 Excellent

Mark
Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent customer service and very friendly staff. Rooms look to be in need of maintenance but otherwise was perfect. Will recommend!
Stayed 7 nights in Sep 2022

4/5 Good

Richard James
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was excellent and kept the kids entertained the whole time.
Stayed 7 nights in Sep 2022

5/5 Excellent

Sophie
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the continuous friendliness of staff
Stayed 7 nights in Aug 2022

5/5 Excellent

Kulbhushan
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Nice service. Friendly staff. Perhaps the best shower in the world. The band in the night was awesome. Hard rock Bali has got their act together. This is the place you want to be when in Kuta.
Stayed 3 nights in Jun 2022

5/5 Excellent

Alicia
Travelled with partner
Liked: Staff & service
Not a beach front property as mentioned in booking description. Would not have booked it as we want a beach front. Staffs are friendly and very eager to assist. Room smelled full of smoke although it is a no smoking policy. If you have young kids yes I would recommend. We didn’t even go to beach across street as too many panhandlers. We hired private driver to tour around to best beaches!
Stayed 2 nights in Jun 2022

2/5 Poor

Vanessa
Stayed 1 night in Apr 2022

4/5 Good

Joanne
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice place to stay the poepl that work there are very nice ha a great time
Stayed 4 nights in May 2022

5/5 Excellent

Chris
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, definitely lots to do. One complaint the AC was hard to adjust, it was 19c in our room the entire time
Stayed 2 nights in May 2022

5/5 Excellent

MARK
Stayed 1 night in May 2022