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Reviews of Yumoto Niseko Prince Hotel Hirafutei

3 out of 5
Yumoto Niseko Prince Hotel Hirafutei
Yamada 04, Niseko hirafu 1-4-5-43, Kutchan-cho, Kutchan, Hokkaido

Reviews

8.2

Very good

Rating 10 - Excellent. 71 out of 205 reviews" "
Rating 8 - Good. 94 out of 205 reviews" "
Rating 6 - Okay. 25 out of 205 reviews" "
Rating 4 - Poor. 10 out of 205 reviews" "
Rating 2 - Terrible. 5 out of 205 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Divya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here! Breakfast was awesome, so many options and the omelette chef is so good! Beautiful view from the breakfast room of the ski run. Ski in ski out. Ski lockers for free for each room, easy to use.
Stayed 4 nights in Feb 2024

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and convenient ski in ski out resort. The onsen is also not to be missed! Otherwise a pretty straightforward stay, no frills but what we were looking for for a week of skiing.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jason

Stayed 4 nights in Jan 2024

6/10 Okay

Tang Mui Rachel

Travelled with family
Liked: Staff & service, amenities
Very old property. Private onsen was nice. Breakfast buffet was good. Staff helps to call for cab to Kutchan station. Ski in and out is convenient.
Stayed 2 nights in Dec 2023

10/10 Excellent

Heng Heng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

khoi how lionel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old property but we stayed in the new wing. Onsen in room is fantastic. Limited eateries around
Stayed 2 nights in Mar 2023

10/10 Excellent

Jonathan

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and onsen was convenient
Stayed 5 nights in Mar 2023

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if for access to the ski lifts. Hotel reception area is abit dated however very clean and well maintained. The rooms and nice and modern with great views of the ski fields, hot springs and breakfast were excellent as well! Enjoyed our stay.
Stayed 3 nights in Mar 2023

8/10 Good

YeenKee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location to stay if price is good
I have to break down to different parts while comparing with Niseko Grand Hotel (which I have stay for 5yrs before switching to Yumoto Niseko Prince hotel;. Location: Good location Near Hirafu, but I need to walk about 200 meters with huge and large ski bag and luggage down and up the hotel as compared to Niseko Grand Hotel where the bus dropped me in front of the hotel. Rate 3/5 Price: Yumoto is more expensive than Niseko Grand Hotel because they charge extra cost to access to the Onsen. Niseko Grand Hotel Onsen is free. Accessibility to Ski Resort: Yumoto can ski in/out at back of hotel, but Niseko Grand Hotel will have to wait from its schedule timed shutter bus which is very inconvenience for skier. Friendliness of staff: The female staff (especially Ms. Kawaguchi) tend to be more patient and polite toward foreigner as compared to the 2 male staff. Overall: 4/5. The hotel is in good location to ski and wondering around without worrying of the schedule bus if you stay away from the Ski Resort. If the price is good ($450 or lesser per night), this hotel can be returned to stay.
Stayed 7 nights in Feb 2023

10/10 Excellent

juanjuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 4 nights in Feb 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jan 2023

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Hirafutei Prince
We enjoyed the hospitality and the facilities of the hotel. Staff were very helpful. We would like to compliment the front office manager Mr Tamura for going out of his way to find the transport to go to the Gondola station for ski lessons. There was also a Chinese lady at the front desk who patiently answered all our queries.
Stayed 5 nights in Dec 2022
Response from Hirafutei on 20 Dec 2022
Thank you for staying my hotel this time.We will be looking forward to see you.

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient ski locker with backdoor access directly to the ski lift. Free onsen inside hotel.
Response from Hirafutei on 18 Dec 2022
Thank you for staying my hotel.

10/10 Excellent

Juan

10/10 Excellent

Takatoshi, Shibuya ward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski in and out
Great ski resort - you can ski right out of the hotel's ski storage area. It's also located next to the Hirafu welcome centre so convenient for buses and everything else in town. Lots of variety at the breakfast buffet, good place to load up before getting up the mountain. Then can't beat the apres ski onsen, what a great way to recover from all day skiing. The men's has a view of the slopes, while the ladies has a view of Mt Yotei. Amazing. We stayed in a Japanese room which was a little tired, but clean and enough room for the two of us. A bit cramped with the futon down. Rooms however are only cleaned by staff every four days, no big deal but would be good to get the bins emptied, towels changed etc. Futons were re-made every night.
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient place for snowboarders/skiers. Complimentry ski/snowboard lockers available which is conneted directly to slopes. Super convenient. Rooms are clean. Rental gears available with the hotel.
Stayed 2 nights in Mar 2020

8/10 Good

ANTHONY W M

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020

2/10 Terrible

jungdo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel management is bad
No more say about this hotel.
Stayed 1 night in Feb 2020

4/10 Poor

A

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Toshiros bar is fabulous. My western style room w private onsen was great. The bed was comfy too. The staff is GOD AWFUL. Zero concept of service. Barely speak any English. I needed a cab in the morning, they called one company and said fully booked. I asked them to call another. She just stared at me and said all fully booked. Magically when I called a company I found a cab. Absolutely unacceptable. They have no shuttles anywhere, no form of transport help. They won’t help you get to and from the airport at all or even inform you. They just say no we don’t do, you find car or bus. What is that?! I’d love to stay here again but I won’t because the service is abhorrent. I think it’s best to stick to private lodging or proper big hotels. Oh may I say, my room set me back $600 USD a night so this place isn’t cheap either.
Stayed 1 night in Feb 2020

10/10 Excellent

GeorgeL, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was superb - offering ski-in/ski out. Onsite onsen was also very good. Property is dated though. Great drinks at Toshiro's Bar, but the service at the bar is subpar.
Stayed 3 nights in Feb 2020

8/10 Good

Frederick, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service
Simple and basic but offers everything that you need for a ski holiday. Great location. Great bar!
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2020

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Convenient location
The staff is friendly, beds are super comfortable, and slope side location is incredibly convenient for your ski holiday. Every rooom gets a Ski locker To store your gear downstairs so you don’t have to traipse it upstairs. The Public are allowed to use the onsen for a fee sobit can get busy in late afternoon. The building itself is a little dated and has some years on it but everything was in good working order. The breakfast buffet has a huge selection of both Traditional Japanese and western food.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020

10/10 Excellent

LA, HK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful! And it's a nice deal, as being a ski to door hotel in hirafu
Stayed 1 night in Jan 2020

6/10 Okay

Wendy

Travelled with family
Not pleasant stay
We were charged about 1,500yen for accommodation and onsen taxes. Double futons were comfortable but the pillows. The 3 futons fit exactly the room without much extra space. We got up late for breakfast and went down at 9:15am (9:30am closing) and there was very little food left and they won't allow to refill too. We were only able to eat congee and 2 pieces of bread. One thing I like is the view from the dining hall. You can watch the skiing area from their big windows.
Stayed 1 night in Dec 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great snowy stay!
We found the Hirafuti hotel to be very comfortable. We booked a western style room with a private onsen and it was perfect. The room was very comfortable and we loved our beautiful view of the slopes from the tub. The staff was very helpful and many people spoke English which helped us a lot. We enjoyed the bar in the lobbey and the very easy access to skiing with the ski lockers. We enjoyed the breakfast every morning and found that they had many great options. We never did have dinner at the hotel so i cant speak to that.This hotel was so convenient to everything! I would definitely recommend it. The only improvement i would offer is for a more comfortable lobby with more seating for people to gather.
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good location as it’s right next to the slope. Cleanness in the room could be improved - We stayed in the Japanese style room and there were loads hair on the tatami. We also found a dead bug on our futon which was unpleasant. For the price paid we felt quite disappointing.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019

10/10 Excellent

SURIYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Hotel building looks old from the outside as compared to other new developments nearby. However room is big for Japan standard. We are very happy with the room, cleanliness and amenities inside the room. We took train from Sapporo to Kutchan station and took the public bus from Kutchan to the hotel. We alighted at Hirafu Welcome Centre and walk backwards to the hotel. Location of hotel is central. There is a nearby supermarket (walking distance).
Stayed 2 nights in Feb 2019

8/10 Good

Kwok Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Great Location in the middle of where all the action is...Ski in and out...Private onsen a real plus, will definitely visit again
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private onsen with a view
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for ski in / ski out, real onsen onsite, Japanese style room with charm.
Stayed 8 nights in Feb 2019

8/10 Good

Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Great Japanese style hotel. Definitely come back for next trip
Stayed 4 nights in Jan 2019

10/10 Excellent

Lake, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Clean and comfortable bed. Love to bath in the Onsen while looking out the window and seeing it snow.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Pleasant stay. Pretty near Grand Hirafu Ski Resort. Doesn’t worth the price we paid (SGD632+ per night).
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Staff were super helpful and they got everything we need.
Stayed 3 nights in Jan 2019

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, nice staff in a good location. Unfortunately, they had students in during our stay and our breakfast was limited to after they had eaten, meaning valuable early piste time was reduced... Not a great way to treat a higher paying customer.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In room onsen with a view. Perfect for après ski and muscle relaxation
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Overcharged!
The hotel over charged us by almost $1000 for having four people in a four person room. I am not sure how they came to that conclusion but would not stay here again
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not worth the price.
Booked a room with private onsen and Mt Yotei view but totally can't see Mt Yotei at all. The private onsen is so open, no privacy at all. People from outside will be able to see through. It is quite disappointing, not worth the money.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great only there were dust on the bed headboard of the room
Stayed 4 nights in Jan 2019

8/10 Good

Snowboarder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The privacy of the room with private is not high enough.
Stayed 5 nights in Dec 2018