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Reviews of Kyoto Sawai

2.5 out of 5
Kyoto Sawai
4-320 Miyagawasuji, Higashiyama-ku, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 65 reviews" "
Rating 8 - Good. 11 out of 65 reviews" "
Rating 6 - Okay. 4 out of 65 reviews" "
Rating 4 - Poor. 4 out of 65 reviews" "
Rating 2 - Terrible. 4 out of 65 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

vince

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the owner Keiko was great,Keiko could not have been more helpful,if you want to experience old Japan you could not start at a better place
Stayed 1 night in Oct 2023
Response from Keiko on 3 Nov 2023
Thank you staying with us.I am happy to have met you.psychoric turnbuckles LOVE

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at Sawai. It was a great experience staying at a traditional style inn. The bathroom is very nice, if you don't try the public bathroom you have a wonderful option back at your room. They speak fairly good English so if you are having a hard time the staff are always able to help. You must try the traditional Japanese breakfast, just ask the day before so they can prepare. I would totally book again when I head back to Kyoto in the future. Things to note traditional Japanese style rooms tend to have smaller frames on the doors, so you will need to lower your head.
Response from Keiko on 22 Oct 2023
Thank you for choosing Sawai from among the many ryokans in Kyoto. Thank you for choosing Japanese food. All four of us were very good at using chopsticks, and I was very happy that we were able to eat the fish beautifully. We apologize for any inconvenience caused due to the small size of Japan. However, we are glad that you enjoyed your stay in this traditional Japanese building. Japan has many different seasons. Please come to Kyoto again. I want to meet you.

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Charming authentic room. Comfortable bed and pillow. Great location.
Stayed 1 night in Oct 2023
Response from Keiko on 14 Oct 2023
Akiko-san, thank you very much for your wonderful review. My name is Keiko, and I am the owner of Sawai Ryokan. It was an honor to receive such beautiful flowers. thank you. I was very disappointed that I couldn't see you off. Kyoto has a lot of different colors depending on the season. Please come to my inn again. We'll be expecting you.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, would stay again
Stayed 2 nights in Sep 2023
Response from 澤食さわい on 14 Sept 2023
私の宿にお泊まりいただきありがとうございました。階段が狭くて、ご不便をおかけしたしました。お帰りにはお土産を買っていただいてありがとうございました。また京都にお越しになったらぜひお泊まり下さいませ。お会いしたいです。

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from けいこ さわい on 3 Sept 2023
とてもきれいにお部屋を使っていただきありがとうございました。 チェックインの時に、お手間をとらせて申し訳ございませんでした。京都は四季折々いろいろです。ぜひまたお会いしたいです。またのお越しをお待ちしております。

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from 京都宮川町の宿さわい on 15 Aug 2023
京都さわいにお泊まり頂きありがとうございました。 京都は色折々いろいろありますので、涼しい時や、寒い時にも来てください。またお会いしたいです

10/10 Excellent

Belinda, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kyoto Sawai is a 150 year old converted teahouse close to the river Sawai and easy walking distance from the rail line, central Kyoto shopping precinct and Kiyomizu Temple (albeit up a rather steep hill). The Inn was very comfortable despite sleeping on futons on tatami matting. The rooms were air conditioned and had western toilets and electricity, but other than that the inn had been left unchanged so a steep climb up a ships ladder style staircase, and narrow 70cm wide passageways to our room meant the property would be unsuitable for mobility impaired, prams or large guests. We LOVED it though - their manager was very helpful and exceedingly polite and we will definitely stay here if we get back to Kyoto.
Stayed 2 nights in Jul 2023
Response from 京都さわい on 22 Jul 2023
Dear Belinda  京都にきてくれてありがとうございました。澤食旅館にて、京都の歴史を感じながら、ごたいざいしていただき、嬉しいです。階段は狭くてごめんなさい。京都はたくさん見物するところがあるので、お疲れになったと思います。ゆっくり寝ていただくことができ良かったです。どうぞ、またのお越しをお待ちいたしております。お元気でお過ごしくださいませ。

10/10 Excellent

Ruth

Stayed 2 nights in Jul 2023
Response from 京都さわい on 28 Jul 2023
澤食にお泊りいただきありがとうございました。またのお越しをお待ちしております。

10/10 Excellent

John, Del Mar

Liked: Cleanliness, staff & service, property conditions & facilities
Very historic area with easy access to dinning shopping and traditional japanese cultural places and events
Stayed 3 nights in May 2023
Response from さわい on 22 May 2023
たくさんあるホテルの中からさわにお泊まりいただきありがとうございました。 京都にお越しの時はまたぜひお会いしたいです

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and so sweet in welcoming us to their Okiya. I’ll definitely be back in the future!
Stayed 1 night in May 2023
Response from  京都さわい  on 3 May 2023
こちらこそ、私の宿にお泊まり頂きありがとうございました。 素敵なお二人にお会いできて、こちらこそ光栄でした。どうぞ、又お会いしたいです。 次回楽しみにしています。お待ち致しておりますね。

10/10 Excellent

Heikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and cool traditional Japanese house.
Stayed 3 nights in Apr 2023
Response from Keiko on 12 Apr 2023
Dear HeikkiThank you very much for staying Sawai.We are pleased that a lovely couple like you could stay with us. Please come and visit again.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Japanese inn next door to a Geisha house in a beautiful street in the best location in Kyoto. Walking distance to the hussle and bustle of Kyoto (just 5 mins away) but super quiet pretty street. The beds were comfy, we loved the room and absolutely loved seeing the geishas pass on the street below as we stood on the little balcony over the street. Lovely shower, nice robes. And the hosts were so friendly and kind and helpful. It’s walking distance to the main shrine, and nishiki market and station and downtown. Easy to get train from there to inari shrine and bamboo grove. We had no idea which area to be in for our stay in Kyoto but couldn’t have been happier with this place.
Stayed 3 nights in Apr 2023
Response from Keiko & Takeshi on 12 Apr 2023
Dear KateThank you very much for staying Sawai.We are pleased to hear that you enjoyed the view from the second floor and the atmosphere of Miyagawa-cho.When you visit Japan again,please come over and see us.

10/10 Excellent

Mohd Zaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an enjoyable stay here. I really like the area, in terms of convenience, quietness and the vibe/location. I really recommend this property to all who wants to experience Edo period Japan-feels. Look out for real life geikos and maikos walking about at night on the way to their workplaces or appointments, but be sure to practice proper behaviour when meeting them, they are working humans just like everyone else. Various attractions are located within walking distance, Kiyomizu Temple is just 15mins away. The cleanliness and facilities provided at this property are tip-top, and the owners are just lovely and are really nice. They can speak English. I give it a rating of 9/10.
Stayed 3 nights in Mar 2023
Response from けいこ on 21 Mar 2023
ザビラさん イザトさん ザリファさん ザギアさん京都宮川町の宿さわいにお泊りくださいましてありがとうございました。とても素敵なマレーシアの4兄弟。 マレーシアに私も行ってみたいと思いました。ザビラさん、私の宿に良いコメントをたくさん書いていただきありがとうございます。  又、お会いしたいです。

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from さわい on 6 Mar 2020
さわい旅館に泊まって頂きありがとうございました。  お部屋をとても綺麗に使って頂き感謝します。  又、京都に来てください。

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property managers are great. Very interesting stay to experience traditional Japanese living.
Stayed 1 night in Jan 2020
Response from さわい on 16 Jan 2020
さわい旅館にてお泊り頂きありがとうございました。 日本の伝統をお感じ頂き嬉しく思います。どうぞ又、京都にお出でくださいませ。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The inn was excellent. If you want to stay somewhere traditionally Japanese, this is a beautiful building. The location is also close to many shops and restaurants as well as sightseeing spots. The entire street it’s on is gorgeous. The owner is also very sweet and welcoming. She helped us a lot, including lending us umbrellas one day when it rained during our trip. I strongly recommend staying here during your trip to Kyoto. The only downside I can think of is that the stairs to get to the rooms might be difficult for anyone who can’t climb stairs.
Stayed 5 nights in Dec 2019
Response from さわい旅館 on 14 Jan 2020
さわい旅館にお泊りいただきありがとうございました。 京都の伝統をかんじていただき、嬉しく思います。 ご滞在中も、お部屋をとてもきれいにお使い下さりありがとうございました。又お越しくださいませ。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night on New Years Eve but I wish we stayed a bit longer. It is in such a great location and the property itself is well maintained. While it was very cold that night, we were given a heater and heavy duvets to keep warm. The host was lovely and very welcoming. I would highly recommend staying here - we will definitely be back (for longer next time!) when we visit Kyoto in future.
Stayed 1 night in Dec 2019
Response from さわい旅館 けいこ on 8 Jan 2020
2019年から2000年の年越しに、私の旅館にてお過ごし下さりありがとうございました。とても素敵な、お二人にお泊まりいただき光栄です。是非又ゆっくりお出でくださいませ。

10/10 Excellent

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely time in old Kyoto
Kyoto Sawai is the real guesthouse (ryokan) experience. Futons with incredibly warm blankets, sliding doors and paper screens etc. Room comes with airconditioner/heater, lamp, fridge, microwave, kettle, green tea, tatami mats and low table to eat and drink at. While the room is traditional and minimalist, the bathroom and shower are completely modern. The owner was incredibly friendly and attentive. Just in case you have problems with your legs, be aware the stairs are quite steep. We had a lovely time here, in the centre of Gion, and wish we had stayed longer.
Stayed 5 nights in Dec 2019
Response from Sawai on 24 Dec 2019
Dear Eamonn Merry Christmas Thank you for your very happy message. We are delighted that your stay at Sawai Ryokan has been a good time for you. Please come to Kyoto Sawai again

8/10 Good

Lok Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from さわい on 16 Dec 2019
さわいにお泊りくださいましてありがとうございました。 又お会いしたいです。

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from keiko in sawai on 2 Dec 2019
Connorさん  とても良い評価をありがとうございました。古い建物を維持するのは大変ですが、日本の伝統文化を守りたいと言う思いで頑張ります。Connorさんには、ご利用頂きありがとうございました。又お出でくださいませ。

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from さわい on 30 Nov 2019
ご宿泊ありがとうございました。 又、お出で下さいませ。

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort
great location
The inn was quaint, as we had wanted, total Japanese home style, and adequate, but 2 things stood out that colored the experience. My reservation said: Sleep - Memory foam bed, premium bedding, and a down duvet Bathroom - Deep soaking bathtub When we arrived, I asked to take a bath later, and the innkeeper said there was none. I said my reservation had it down. As we were talking, her assistant who spoke better english, came in and he got involved in the convo. I showed the reservation info. Long story short, after some back and forth amongst them, we were told a bath was available. Ok? So we were shown where it was in back of the minshuku. Next to a bedroom, sort of like a private set up for those guests only. Why were we told no initially? The beds were super hard, in that the bedding was not memory foam as advertised. Just a thin futon. Warm comforter, good sheets, no complaints there. When we checked out, hotels.com sent a quick check out questionnaire, where I was able to say the comfort was bad as way too hard. Shortly after, I received a reply from the innkeeper, saying had she known, if I had asked, she could have provided additional bedding for comfort. Ok? That doesn't make sense considering the reservation stated I should already have had that. How was I to know to ask? Why did innkeeper not check with us? Listing on your site needs to be clarified, as not what is offered. Innkeeper and assistant were both nice and polite.Great location.
Stayed 3 nights in Nov 2019
Response from さわい旅館  on 21 Nov 2019
さわい旅館をご利用下さいましてありがとうございました。バスタブの件、連絡ミスにてスムーズにいかずにすみませんでした。敷布団について貴重なご意見ありがとyございました。直ちに改善いたしております。どうぞ日本にお越しの際は又さわいにてお泊り下さいませ。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful building over 100 years old right in the heart of Gion.
Stayed 3 nights in Oct 2019
Response from さわい旅館  on 1 Nov 2019
さわい旅館にお泊り下さりありがとうございました。 あなたが、日本の伝統の美しさを認めて下さりとても嬉しいです。100年越しの木造建築を維持するためにとても苦労しておりますが、頑張ります。この度は本当にありがとうございました。またお会いしたいです。

6/10 Okay

Debra, Barnsley

Travelled with partner
Liked: Staff & service
Traditional Japanese room in old quarter of Kyoto very near beautiful sites of interest. Very friendly and kind host but could speak very little English. Noisy for sleeping as the walls are traditional sliding paper room dividers so take ear plugs as you can hear every sound. We had to share a bathroom though it was very modern and clean.
Stayed 6 nights in Oct 2019
Response from さわい on 22 Oct 2019
さわいにお泊り頂きありがとうございました。  話しがあまりでき無くてすみませんでした。英語が出来るようにお勉強します。又京都にお越し下さいませ。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and traditional, and in a wonderful area. The hosts were very accommodating and provided us with everything we asked for, including Japanese tea with the traditional cups and tea pot. The location was very convenient, and everyone we passed seemed to be very friendly. We saw maiko-san and geiko-san (also known as geisha) pass by from the balcony in the evenings. The only bathroom available to us was shared, but it was clean and spacious. No bath, only a shower. We learnt a very small amount of Japanese for our trip, which was useful and was very appreciated buy the people we encountered, so I would recommend trying this.
Stayed 3 nights in Sep 2019
Response from さわい on 22 Oct 2019
さわいにお泊り頂きありがとうございました。そして、他の旅館と違うさわいの特徴を賞讃いただきありがとうございます。 日本の伝統を感じて頂き嬉しいです。又お出でくださいませ

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Japanese traditional style house. Very comfortable and great location.
Stayed 3 nights in Oct 2019
Response from さわい on 21 Oct 2019
この度は、さわいにお泊り頂きありがとうございました。  又京都にお越し下さいませ。

10/10 Excellent

DUCHAUSSOY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old and beautiful Japanese house is located in a quiet street in Gion. Very easy to visit from here,on foot, by bus or train. The tenant looks very well after customers whit happiness. A very nice place to stay for a japanese typical ryokan.
Stayed 3 nights in May 2019
Response from 京都 さわい on 1 Jun 2019
今年も、お泊りいただきありがとうございました。築130年越しの伝統建築にてお泊りいただき、日本らしさを感じていただき光栄です。浴衣に糊をきかせて、又のお越しをお待ち申し上げておきます。

10/10 Excellent

martine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait
Stayed 2 nights in Feb 2024
Response from けいこ on 5 Mar 2024
良い評価をありがとうございます。私も素敵なお客様に来ていただきとても嬉しかったです。京都は、四季折々色々な楽しみがあります。どうぞまた来てくださいませ。

10/10 Excellent

マサト

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from けいこ on 31 Jan 2024
お茶屋建築の宮川町の宿にお泊まりいただきありがとうございました。ふかふかのお布団で暖かくお過ごしになったご様子、満足していただき嬉しかったです。

10/10 Excellent

まさひろ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from さわいの恵子 on 11 Jan 2024
お泊まり頂き、綺麗にお部屋をお使い頂き、ありがとうございました。 とても素敵なご家族にお会いできて、嬉しかったです。京都にお越しの際はまたご利用ください。ぜひお会いしたいです。寒さ続きますがお元気でお過ごし下さい。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keiko inSawai on 11 Dec 2023
私の旅館に泊まっていただいてありがとうございました。京都は四季折々いろいろあります。どうぞまたおいでください。その時にはまたお泊まり下さい。お会いしたいです。

10/10 Excellent

Alba

Travelled with family
Stayed 2 nights in Sep 2023
Response from keiko in sawai on 28 Sept 2023
Grazie per aver soggiornato nel mio hotel. Mi scuso per non avervi potuto accogliere al momento del check-out. Mi ha fatto piacere che la signora mi parlasse dell'Italia. Un giorno mi piacerebbe visitare una città medievale collinare in Italia. Sono felice di sapere che il mio alloggio assomiglia alla casa di mia nonna. Io amo l'Italia.

10/10 Excellent

PEICI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
老闆親切服務超好,住宿氛圍舒服
Response from 京都澤食 on 15 May 2023
お泊りいただきありがとうございました。とても素敵なみなさまで、またお会いできることを楽しみにしております。

8/10 Good

YESEUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Keiko on 12 Apr 2023
Thank you very much for staying Swai.We are pleased that a wonderful family like you could stay with us. When you visit Japan again,please come over and see us.

10/10 Excellent

エナ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
春休みの旅行として利用させていただきました。 女将さんのサービス精神が強く、居心地良く過ごすことが出来ました。また、四条などの繁華街から近くアクセスが良い一方で、旅館は閑静な通りにあり京都の風情も感じることが出来ました。通りを歩く人も少なかったので、穴場スポットなのかもしれません。
Response from さわい 恵子 on 1 Apr 2023
ご滞在ありがとうございました。 とても綺麗にお部屋を使って頂き、感謝致します。 又お出でくださいませ。

4/10 Poor

なおみ

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
繁忙期ではありましたが、内容に対して宿泊料金が高いと感じました
Stayed 1 night in Mar 2023
Response from けいこ on 12 Apr 2023
澤食にお泊りいただきありがとうございました。ご滞在の際には十分なおもてなしができなかったと反省しております。ご宿泊いただきましたお客様全員に満足いただけるよう取り組んで参りますので、是非またご利用ください。ご満足いただけず申し訳ありません。

10/10 Excellent

たいち

Stayed 1 night in Mar 2023
Response from さわい けいこさんより on 25 Mar 2023
澤食にお泊まり頂き、ありがとうございました。皆さまの楽しそうな笑顔、素敵でした。又お会いしたいです。

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
繁華街から近く、花街の宮川町の中心部にあるので便利です。伝統的な京町家で静かな時間を過ごすことができました。館内は清潔感があり、冷暖房や冷蔵庫、電子レンジ、各アメニティも揃っていて、浴衣も準備されています。前の通りはとても風情があって、舞妓さんが歩いているのも見ることができました。女将さんもとてもご親切で、安心して観光をすることができます。料金は人数ではなくて一部屋あたりで決まってますので、グループで泊まるとお得みたいです。
Response from 澤食 on 29 Dec 2022
この度は京都澤食にご宿泊していただき、ありがとうございました。ごゆっくりお過ごしいただけましたでしょうか。またのお越しをスタッフ一同お待ちしております。澤食

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
除了最前面的房間有光線,整棟超級陰暗的,跟鬼屋有得比,上廁所及洗澡都得結伴,令人超級害怕,廁所洗髮精蓋子打不開,潤髪乳也擠不出來,水壓也很小,check in時要另收稅金外,樓梯又徒又窄非常不安全,尤其是老人家,整體感覺超級不好,超級不愉快的住宿經驗
Stayed 2 nights in Jan 2020
Response from 澤食 on 29 Jan 2020
お泊り頂きありがとうございました。建物が全体的に暗く、ご迷惑をおかけしました。宿泊税につきましては、消費税とは別に京都市では頂いております。システム上、窓口でしか頂けないため、チェックイン時に頂戴しています。 ただいま、中国やその周辺で新型の肺炎が流行しているかと思います。どうぞお気をつけてお過ごしください。

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from さわい旅館 on 12 Jan 2020
低い評価を頂戴して悲しく思います。至らない点を考えてサービス向上に努めます。

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from さわい旅館 on 12 Jan 2020
低い評価を頂戴して悲しく思います。至らない点を考えてサービス向上に努めます。

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from さわい旅館 on 12 Jan 2020
低い評価を頂戴して悲しく思います。至らない点を考えてサービス向上に努めます。

10/10 Excellent

timmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from さわい on 19 Dec 2019
Timmyさん、長い間、お泊り下さりありがとうございました。。とても良い評価をいただき感謝いたします。お部屋もきれいに使っていただき感謝しております。また、京都にお越しくださいませ。また、さわいにお泊り下さいませ。

8/10 Good

YAN WING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
文化氣息的位置、曰式的住宿!老闆誠情的招待!值得一去的住宿,近車站及旅遊點
Stayed 3 nights in Nov 2019
Response from さわい  on 19 Dec 2019
YANさん、私たちの旅館にお泊り下さいましてありがとうございました。嬉しいコメントを頂戴してありがとうございます。どうぞ、また京都にお越しくださいませ。 またお会いしたいです。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
対応は、良かったです。
Stayed 1 night in Nov 2019
Response from さわい on 4 Dec 2019
さわいにお泊り頂きありがとうございました。きれいにお部屋をお使いくださいまして、感謝致します。又のご利用をお待ち致します。

8/10 Good

saioa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le personnel est super accueillant!!!
Stayed 1 night in Nov 2019
Response from 京都 さわい on 23 Nov 2019
さわい旅館をご利用頂きありがとうございました。又お出で下さいませ。

10/10 Excellent

Khalil, Neuss

Travelled with group
Liked: Cleanliness, staff & service
Die Räumlichkeit ist einfach nur unfassbar beruhigend und stets sauber. Die natürliche Umgebung erinnert an das traditionelle Japan, wie man es aus Filmen oder Sendungen kennt. Unbeschreiblich gemütlich.
Stayed 4 nights in Nov 2019
Response from さわい旅館 on 21 Nov 2019
さわい旅館をご利用下さいましてありがとうございました。快適に過ごしていただき嬉しいです。 あなたが、当旅館の建物に日本の伝統を感じて抱くことが出来て大変光栄です。古い木造の建物を維持していくことはとても困難ですが、頑張ります。日本の伝統を伝えることが出来るように頑張ります。どうぞ、応援くださいませ。また、お会いしたいです。 本当にありがとうございました。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
素敵でした。観光客にオススメです。
Stayed 1 night in Nov 2019
Response from 京都 さわい on 21 Nov 2019
さわい旅館にお泊りいただきありがとうございました。 伝統的な建物で、日本らしさを感じてくださって嬉しいです。又、お越しくださいませ。

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ryokan traditionnel, hôte peu accueillante
Ryokan traditionnel ou comment entasser 3 fut on et 1 lit dans moins de 20m2, et pas d?espaces pour poser les valises . Dormir sur le tatami, c'est 1 concept, mais attention au dos. Notre hôte à accédé à notre requête :a partir de notre 3ème nuit on nous a installé de bons matelas sous nos futurs. Cote hospitalité, hôte peu accueillante, aucun échange, et on ne nous a jamais offert un thé.
Stayed 6 nights in Oct 2019
Response from さわい旅館 on 21 Nov 2019
さわいにお泊りいただきありがとうございました。シモンズのマットレスは、ご満足いただき良かったです。しかしながら、お部屋が狭くなってしまいご迷惑をおかけしました。 お茶については、気がつかず申し訳ありませんでした。ご要望をもっとお聞きすればよかったと、後悔いたしております。どうぞお許しくださいませ。  次回もしおいでくださるなら、今回行き届かなかった分も含めてサービスさせていただきますので、お申し出くださいませ。どうぞ、お元気でお過ごしくださいませ。

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from さわい on 27 Oct 2019
この度は、澤食をご利用くださいましてありがとうございます。