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Reviews of M’s Hotel Sanjo Omiya

3 out of 5
M’s Hotel Sanjo Omiya
77-1, Aneomiya-cho Nishigawa, Nakagyo, Kyoto, Kyoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 296 reviews" "
Rating 8 - Good. 74 out of 296 reviews" "
Rating 6 - Okay. 32 out of 296 reviews" "
Rating 4 - Poor. 11 out of 296 reviews" "
Rating 2 - Terrible. 3 out of 296 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Guohua

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Convenient location. But very small room for the price. No one clean the room or provide clean towels for 3 days.
Stayed 5 nights in Mar 2024

4/10 Poor

William

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Go here if you want minimalist provisions. For the most part, no front desk or staff to help you. Someone would usually appear around check in and check out times to assist with the check in/out if necessary. Tiny bathroom with the sink overlapping the shower so that the shower curtain hugs your body. No cleaning service for the three days we were there. The window was completely obscured by a a large metal sheet that was about 2 inches from the window, so no view. Neighborhood was clean and safe, but nothing special. Not that many restaurant options. Oddly, this facility was pretty highly rated. We paid $440 US per night. We were shocked when we got there. The price seems excessive for what we got.
Stayed 3 nights in Mar 2024

4/10 Poor

Alex

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Considering how much we paid $3000 US dollars for 4 nights for 2 rooms, the hotel was highly sub par!! They only clean the rooms every 3 days, getting fresh towels or any service even getting your garbage replaced was entirely your own responsibility. The laundry service was 2 automated machines where one of them had not been emptied and was locked for 3 days so I had to wake up at 5am to do our wash as the single machine was constantly being used. For the amount of money we paid the rooms were very basic….
Stayed 4 nights in Mar 2024

10/10 Excellent

William, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sandy

Liked: Cleanliness, property conditions & facilities
It’s too bad that the front desk stuff can’t speak English. It’s hard to communicate but the service is excellent!
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The M Omiya is the perfect place to stay in Kyoto. It’s convenient, well-appointed, safe, and accessible to everything in the surrounding area. Can’t recommend it highly enough.
Stayed 9 nights in Mar 2024

8/10 Good

Conny, Sacramento

Stayed 1 night in Mar 2024

6/10 Okay

christopher

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
10 minute walk from train station very quiet and good value for money
Stayed 1 night in Jan 2024
Response from M's hotel Sanjo Omiya on 24 Feb 2024
"There are many temples and shrines such as Nijo-jo Castle, Jinsen-en Garden and Nijojinya in the surrounding area, and it has been well received for enjoying the tasteful ""Old Kyoto""."

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our daughter lives on the dori around the corner from the M Hotel so the location was ideal for us. With the exception of not having hotel staff at the front desk 24/hrs a day, the hotel was everything we needed it to be. It was clean, well maintained, the rooms were surprisingly spacious, and the staff were lovely. Highly recommend.
Stayed 8 nights in Dec 2023
Response from M's hotel Sanjo Omiya on 24 Feb 2024
Thank you very much for staying at our hotel.All the staff are very happy to hear that you had a pleasant time.We will continue to work hard to provide better service.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a wonderful hotel to stay at if you’re ever at Kyoto. The room was very spacious and clean! Staff was great and rates are really good. It is also walking distance to several Kyoto attractions such as Nijio and the Nisshki Market.
Stayed 3 nights in Dec 2023
Response from M’s Hotel Sanjo Omiya on 14 Dec 2023
Thank you very much for choosing our hotel. The hotel is located in the vicinity of many existing temples, shrines, and Buddhist temples such as Nijo Castle, Shinsen-en Garden, and Nijo Jinya, and has been well received by our guests who can enjoy "old Kyoto" with its full of elegance. If you ever come to Kyoto again, please visit M's Hotel.

10/10 Excellent

LOREDANA

Liked: Property conditions & facilities
Tutto perfetto, grazie! Consigliatissimo.
Hotel non centrale ma molto comodo per tutte le destinazioni.Zona molto tranquilla, piena di ristoranti e un grande supermercato.Camere molto belle, grandi e pulitissime.Stazione metro e fermate autobus a 15 minuti a piedi.Check in veloce e semplice.Personale gentile.Tutto perfetto,lo consiglio.
Stayed 1 night in Nov 2023
Response from M’s Hotel Sanjo Omiya on 14 Dec 2023
Thank you very much for staying at our hotel. We are very pleased to hear your compliments about our location, guest rooms, and staff. We will continue to make every effort to provide our guests with satisfactory service. We look forward to welcoming you back to our hotel.

10/10 Excellent

JACK

Stayed 3 nights in Oct 2023
Response from M’s Hotel Sanjo Omiya on 30 Nov 2023
Thank you very much for staying at our hotel. We are encouraged by your comments and will continue to do our best. We look forward to welcoming you again.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and very helpful
Stayed 4 nights in Oct 2023
Response from M’s Hotel Sanjo Omiya on 30 Nov 2023
Thank you very much for staying at our hotel among many hotels. We hope you will stay at our hotel again when you visit Kyoto. We look forward to welcoming you again.

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room and accommodations. Walkable to several of public transportation options and attractions. Cool neighborhood. Would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from M’s Hotel Sanjo Omiya on 30 Nov 2023
Thank you very much for staying at our hotel among many hotels. We will continue to make every effort to make our hotel a delightful place for our guests. We look forward to welcoming you again.

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfectly placed for all adventures!
Stayed 13 nights in Sep 2023
Response from M’s Hotel Sanjo Omiya on 30 Nov 2023
Thank you very much for staying at our hotel. We will continue to devote ourselves to improving our services. We look forward to welcoming you back to our hotel.

10/10 Excellent

KEN, DALY CITY

Liked: Cleanliness, amenities
Close to public transportation
Stayed 2 nights in Sep 2023
Response from M’s Hotel Sanjo Omiya on 30 Nov 2023
Thank you very much for staying at our hotel among many hotels. We will continue to strive to improve our services. We look forward to welcoming you again.

10/10 Excellent

Paul

Stayed 5 nights in Sep 2023
Response from M’s Hotel Sanjo Omiya on 30 Nov 2023
Thank you very much for staying at our hotel. We will continue to devote ourselves to improving our services. We look forward to welcoming you back to our hotel.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the rooms and building were superb. The location is great! What a lovely street. We will be coming back. Thank you
Stayed 2 nights in Sep 2023

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from M’s Hotel Sanjo Omiya on 1 Aug 2023
Thank you for staying at our hotel this time.We are looking forward to seeing you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Minimum and basic hotel, near Nijyojyo-mae station. Facility and room is modern, no flaws and comfty enough. Check in can be tricky to some, and NO bathroom in the lobby area, only in your room. Usually no receptionist (if you call they will attend to you on emrgency basis) and room cleaning and bath towels only provided once in 3 days. Overall, location is super easy and within the central area. Good.
Stayed 4 nights in Jul 2023
Response from M’s Hotel Sanjo Omiya on 18 Jul 2023
Thank you for staying at our hotel this time.We are looking forward to seeing you again.

10/10 Excellent

REMIGIO

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location
Stayed 4 nights in Jun 2023
Response from M’s Hotel Sanjo Omiya on 2 Jul 2023
Thank you for staying at M's Hotel this time. We will continue to strive to improve our services. Please stay at M's Hotel when you come again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Large comfortable room with a queen sized bed and powerful AC. Good water pressure from shower. Checking in is done electronically and was easy. There's no physical card key but they give you a pin to enter the hotel and another for your room. Nice if you like to have little human interaction.
Stayed 1 night in Jun 2023
Response from M’s Hotel Sanjo Omiya on 2 Jul 2023
Thank you for staying at M's Hotel this time. We are delighted to receive a perfect score from our customers. Please stay at M's Hotel when you come again.

8/10 Good

estelle

Stayed 2 nights in Jun 2023
Response from M’s Hotel Sanjo Omiya on 2 Jul 2023
Thank you for staying at M's Hotel this time. We hope that you have enjoyed your stay with us. Please stay at M's Hotel when you come again.

10/10 Excellent

joel

Stayed 1 night in Jun 2023
Response from M’s Hotel Sanjo Omiya on 2 Jul 2023
Thank you for staying at M's Hotel this time. We are very happy to receive a perfect score from our customers. If you come to Kyoto again, please stay at M's Hotel.

4/10 Poor

ICHIRO

Stayed 1 night in May 2023
Response from エムズホテル三条大宮　フロント on 2 Jul 2023
この度は私共のホテルにお泊り頂き誠にありがとうございました。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Maxime

Stayed 3 nights in May 2023
Response from M’s Hotel Sanjo Omiya on 28 May 2023
Thank you very much for staying at our hotel this time. We hope that you were comfortable during your stay. We are looking forward to seeing you again.

6/10 Okay

pik shan

Stayed 5 nights in May 2023
Response from M’s Hotel Sanjo Omiya on 28 May 2023
Thank you very much for staying at our hotel this time. Did you have a comfortable stay? We are looking forward to seeing you again.

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Being able to check in and check out on our own is a unique experience.
Stayed 5 nights in May 2023
Response from M’s Hotel Sanjo Omiya on 28 May 2023
Thank you for staying at M's Hotel this time. We will continue to strengthen the system so that check-in and check-out can be done easily. We are looking forward to seeing you again.

10/10 Excellent

Cristine

Stayed 4 nights in May 2023
Response from M’s Hotel Sanjo Omiya on 2 Jul 2023
Thank you for staying at M's Hotel this time. We hope you had a good time.

10/10 Excellent

Tomoe

Stayed 1 night in May 2023
Response from M’s Hotel Sanjo Omiya on 28 May 2023
Thank you very much for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Kyle

Stayed 4 nights in Apr 2023
Response from M’s Hotel Sanjo Omiya on 28 May 2023
Thank you for staying at M's Hotel this time. We are looking forward to seeing you again.

8/10 Good

Jhon

Stayed 2 nights in Apr 2023
Response from M’s Hotel Sanjo Omiya on 28 May 2023
Thank you for staying at M's Hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything seems very modern and the staff was extremely kind and helpful.
Stayed 2 nights in Apr 2023
Response from M’s Hotel Sanjo Omiya on 27 Apr 2023
Thank you very much for staying at our hotel from among many hotels. All the staff are happy to hear that you had a comfortable stay. If you come to Kyoto again, please stay at M's Hotel.

10/10 Excellent

Alisa

Stayed 2 nights in Apr 2023
Response from M’s Hotel Sanjo Omiya on 27 Apr 2023
Thank you very much for staying at our hotel from among many hotels. If you come to Kyoto again, please stay at M's Hotel.

10/10 Excellent

oswalber

Stayed 3 nights in Mar 2023
Response from M’s Hotel Sanjo Omiya on 27 Apr 2023
Thank you very much for staying at our hotel from among many hotels. If you come to Kyoto again, please stay at M's Hotel.

10/10 Excellent

Val

Stayed 6 nights in Mar 2023
Response from M’s Hotel Sanjo Omiya on 27 Apr 2023
Thank you very much for staying at our hotel from among many hotels. We are looking forward to seeing you again.

10/10 Excellent

Adrian

Stayed 3 nights in Mar 2023
Response from M’s Hotel Sanjo Omiya on 27 Apr 2023
Thank you very much for staying at our hotel from among many hotels. We are looking forward to seeing you again.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 2-day stay
Stayed 2 nights in Mar 2023
Response from M’s Hotel Sanjo Omiya on 27 Apr 2023
Thank you very much for staying at our hotel from among many hotels. We are very happy to hear that we were able to provide a service that made our guests feel comfortable. If you come to Kyoto again, please stay at M's Hotel.

8/10 Good

Tom

Stayed 1 night in Mar 2023
Response from M’s Hotel Sanjo Omiya on 27 Apr 2023
Thank you very much for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

kalpana, Apple Valley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean, bed was comfortable. Close to Nijo station JRline and walkable to Nijo Castle. The checkin and checkout is all automated. Please look for a security code in your email before you arrive at the property. We were lucky to have someone at night at the front desk which as I understand is not usually the case. The rooms are compact. They had everything, a small fridge, kettle, hair dryer. It is right next to a street lined with restaurants, cafes and bakery.Lawson and a 7/11 are less than 5 minutes away. While the property does not have a locker to hold luggage, there is self service luggage storage available in the lobby. Good experience overall.
Stayed 3 nights in Mar 2023
Response from エムズホテル三条大宮　フロント on 30 Mar 2023
Thank you very much for staying at our hotel.We are honoured that you have rated our hotel so highly.As you know, there are many supermarkets, convenience stores and restaurants in the vicinity of our hotel. There are also popular tourist attractions in the area.We are glad to hear that you enjoyed your stay.Please note that hotel staff may be away from the reception desk for patrolling, cleaning and disinfection work. If the hotel staff is not available, please use the handset provided at the reception desk. The receiver is available 24hours a day.The hotel staff will continue to make every effort to ensure that you have a pleasant stay.We hope you will visit our hotel again when you come to Kyoto.

2/10 Terrible

keiko

Stayed 1 night in Mar 2023
Response from エムズホテル三条 on 23 Mar 2023
クチコミ投稿に貴重な時間をいただけましたことを感謝いたします。お客様のご期待に沿えるホテルとしてこれから精進して参ります。お客様にまたご来館いただける日をお待ちしております。

8/10 Good

Jennifer

Stayed 3 nights in Mar 2023
Response from エムズホテル三条大宮　フロント on 23 Mar 2023
この度は私共のホテルにお泊まり頂き誠にありがとうございました。今後も設備等の向上に精進して参ります。お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Johnathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about our stay at this property hotel guest we’re very thorough and helpful!
Stayed 2 nights in Mar 2023
Response from M’s Hotel Sanjo Omiya on 23 Mar 2023
Thank you very much for staying at our hotel this time. If you come to Kyoto again, please stay at M's Hotel. We are looking forward to the day when you can visit us again.

10/10 Excellent

Naomi

Stayed 1 night in Mar 2023
Response from エムズホテル三条大宮　フロント on 8 Mar 2023
この度は私共のホテルにお泊り頂き誠にありがとうございました。お客様にまたご利用していただけるようサービスの向上に努めて参ります。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Tat Wai

Stayed 1 night in Feb 2023
Response from M's hotel Sanjo Omiya on 3 Mar 2023
この度は私共のホテルにお泊り頂き誠にありがとうございました。お客様より満点評価を頂き重ねてお礼を申し上げます。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Evelin

Stayed 1 night in Feb 2023
Response from エムズホテル三条大宮　フロント on 2 Mar 2023
この度は私共のホテルにご宿泊いただき誠にありがとうございました。お客様に大変高評価を頂き、重ねてお礼を申し上げます。お客様のまたのご来館をお待ちしております。

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet flush broken but otherwise very lovely!
Stayed 3 nights in Feb 2023
Response from M's hotel Sanjo Omiya on 1 Mar 2023
Thank you very much for staying at our hotel this time. We apologize for the inconvenience in your room. If you ask the staff, we will respond. We are looking forward to the day when you can visit us again.

10/10 Excellent

Nicole

Stayed 3 nights in Feb 2023
Response from エムズホテル三条大宮　フロント on 1 Mar 2023
この度は私共のホテルにご宿泊いただき誠にありがとうございました。お客様のまたのご来館をお待ちしております。

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from エムズホテル三条大宮　フロント on 1 Mar 2023
この度は当ホテルをご利用頂き誠にありがとうございました。今後もお客様に満点評価を頂けるよう精進して参ります。お客様のまたのお越しをスタッフ一同、お待ちしております。