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Reviews of Wayfarer Hotel Kyoto Shijo

3 out of 5
Wayfarer Hotel Kyoto Shijo
Honryusuicho 768, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 86 reviews" "
Rating 8 - Good. 28 out of 86 reviews" "
Rating 6 - Okay. 10 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 2 out of 86 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Carol Chit-Ying

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Ildeliz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tatami experience was great although was not expecting the very thin futons to sleep on the floor. Be mindful of that!! The employees gave us extra futons which helped , but was never like a regular mattress. There is an actual landury with a washer and dryer in place to complete you own laundry.
Stayed 4 nights in Mar 2024
Response from Cedric on 14 Apr 2024
Hello, thank you for staying at our hotel.Your detailed feedback on our hotel is truly appreciated. We have noted your constructive criticism and we will strive to improve in the future.We hope to welcome you back again.-Wayfarer Kyoto Shijo

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is about 7min from the nearest subway station. It is located a couple subway stops away from shopping stores and restaurants, and Kyoto Station. The hotel stored our luggage after check-out so we could get to see the city before we had to go. The room was spacious and could keep 4 suitcases open at the same time.
Stayed 4 nights in Mar 2024
Response from Brian on 1 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our property conveniently located near the subway station and within easy reach of shopping areas, restaurants, and Kyoto Station. It's great to know that our luggage storage service allowed you to explore the city comfortably after check-out.We're also pleased that you found the room spacious enough to accommodate your needs, with ample space for your suitcases. Your feedback is invaluable to us, and we're glad we could contribute to making your stay in Kyoto enjoyable and hassle-free.If there's anything else we can do to enhance your experience or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!

2/10 Terrible

Andrew, Anchorage

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY!!!! The guy working in the lobby/reception is rude, combative, yelling and harassing. He wanted to kick us out for being approx 10 minutes late with a 1 year old baby out in the cold without allowing him to get dressed (we were mostly packed). Then was yelling at us on multiple occasions. TERRIBLE customer services. Better - super scary, combative, super RUDE. DO NOT STAY HERE, UNSAFE! Also, they do not ever clean anything.
Stayed 5 nights in Mar 2024
Response from B on 1 Apr 2024
Dear Andrew,I am deeply sorry to hear about your distressing experience with our staff and the unacceptable behavior you encountered during your stay. This is absolutely not the level of service or hospitality we strive to provide to our guests. Please accept our sincerest apologies for the discomfort and inconvenience you endured.Rest assured, we take such complaints very seriously, and we will be conducting a thorough investigation into this matter. Immediate action will be taken to address the behavior exhibited by our staff member and to prevent such incidents from happening again in the future.Once again, I apologize for the distress caused, and I hope you will consider giving us another chance to provide you with the level of service and hospitality you rightfully expect and deserve.Sincerely,Hotel Manager

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the signature family suite with 5 beds. We had a great stay there! We loved the layout and the modern design mixed with traditional elements. Pros: spacious room for large families, spacious washroom, generally clean, quiet, staff speaks English, relaxing atmosphere. Cons: small elevator (only 1), a bit of a walk to subway, there is a bus stop in front but Kyoto busses can get very crowded. We don't mind walking so not a big issue for us. Definitely would stay there again!
Response from Wayfarer on 21 Mar 2024
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future. -Wayfarer Hotel Kyoto Shijo

10/10 Excellent

Ava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and look new!
Stayed 2 nights in Mar 2024
Response from Mahadi on 18 Mar 2024
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future. -Wayfarer Hotel Kyoto Shijo

6/10 Okay

Alice

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It’s basically an upscale hostel. Staff is full of English speaking foreigners who like to be left alone and quick to say “no” to requests. The “Hotel” doesn’t offer anything, just a couple of q-tips, comb and slippers. Luggage service is next door, they don’t help with that either. Location is ok, 10-15 min walk to station convenience store around the corner and a couple good restaurants close by. Room is super tight if you travel with a stroller, the 3 legged table was a hazard for my 1 and 3 yo. We stayed 7 days and they cleaned the room twice. Should have paid a bit more and stayed at an actual hotel.
Stayed 8 nights in Mar 2024
Response from Mahadi on 18 Mar 2024
Hello, thank you for staying at our hotel.We are truly sorry to hear about your disappointing experience. Please accept our sincere apologies for not meeting your expectations.Please rest assured that we have noted your feedback and will review it with our team to see how we can further improve.-Wayfarer Hotel Kyoto Shijo

10/10 Excellent

Mayerline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, good services
Stayed 1 night in Mar 2024
Response from -ORI Kyoto Hotel on 12 Mar 2024
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

10/10 Excellent

Chung Yuet Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, clean and roomy, great for a family or a few close friends.
Stayed 2 nights in Feb 2024
Response from Wayfarer Kyoto Shijo on 3 Mar 2024
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Wayfarer Kyoto Shijo on 19 Dec 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and in the center of Kyoto!
Stayed 2 nights in Dec 2023
Response from -Wayfarer Kyoto Shijo on 11 Dec 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.Wayfarer Kyoto Shijo

10/10 Excellent

Jalpan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wayfarer Kyoto Shijo on 5 Dec 2023
Thank you very much!

6/10 Okay

Yang

Take 3times taxi. All drivers didn’t know the location. Need use my handphone’s google
Stayed 3 nights in Nov 2023
Response from Sam on 6 Dec 2023
Hello, thank you for staying at our hotel.Your detailed feedback on our hotel is truly appreciated.We are truly sorry for the inconvenience that it may have cost you. We will continue our efforts to improve our services to offer an even better stay for travelers.We hope to see you again in the future.ORI Kyoto

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and spacious. We love that the bus stop is right outside of the hotel. The staff spoke English and are very friendly. I would stay there again.
Stayed 3 nights in Nov 2023
Response from ORI Kyoto on 18 Nov 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ori Kyoto on 30 Sept 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.ORI Kyoto

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly service and room is spacious, but laundry facility does not dry clothes properly. Need to do coin laundry close by.
Stayed 4 nights in Aug 2023
Response from Steffany on 17 Aug 2023
"Hello Ken,Thank you for staying at our hotel. Your detailed feedback on our hotel is truly appreciated. We have noted your constructive criticism and we will strive to improve in the future.We hope to welcome you back again. -ORI Kyoto Hotel

8/10 Good

Tyrese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very great location
Stayed 2 nights in Jul 2023
Response from ORI Kyoto on 19 Jul 2023
Thank you very much for your good review.We hope to meet you again.

8/10 Good

leo

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet & clean place. Little distance for shipping & dining.
Stayed 2 nights in Jul 2023
Response from -Wayfarer Hotel Kyoto Shijo on 11 Jul 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

10/10 Excellent

Doneli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a room with the tatami and it was a unique place to stay! It was very spacious and includes complimentary amenities. Although there was no floor chairs (based on the photos), it was overall an enjoyable stay!
Stayed 4 nights in Jun 2023
Response from -Wayfarer Hotel Kyoto Shijo on 5 Jul 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

10/10 Excellent

Lady Fritz

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay for a short stay for the price point. Space was smaller than expected, elevator included. But staff was very accommodating and it’s walkable to anything, can’t complain. Their comforters are the best!
Stayed 2 nights in Jun 2023
Response from -Wayfarer Kyoto Shijo on 17 Jun 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

8/10 Good

Ana

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was friendly and helpful. Offered great suggestions for night activities.
Stayed 4 nights in May 2023
Response from Ori Kyoto on 3 Jun 2023
Thank you for your feedback!We're glad to hear that you found our staff friendly and helpful during your stay. We strive to provide excellent service and create a positive experience for our guests. It's great to know that they were able to offer you great suggestions for night activities. We believe that a knowledgeable and attentive staff can enhance your overall stay and help you make the most of your time with us. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

CHERYLL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel! We stayed at the Japanese Family room. It was clean and spacious and the decor made us really feel we were in Japan lol. The staff was helpful and friendly. We took bus 50 most of the time but the subway wasn’t that far either.
Stayed 3 nights in May 2023
Response from ORI Kyoto Hotel on 24 May 2023
Hello, and thank you for choosing our hotel for your visit to Kyoto!We greatly appreciate your feedback. Thank you for the good review; we look forward to sharing your comments with our team!We hope to welcome you back someday soon!

10/10 Excellent

Yuvani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 6 nights in May 2023
Response from ORI Kyoto on 13 May 2023
Hello Yuvani, thank you for staying at our hotel and thank you for the good review! We look forward to welcoming you back in the future. ORI Kyoto Hotel

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. We had 4 people in our group and booked the extra large tatami room. It was a tight fit for 4 adults, it could fit 3 but more comfortable for 2. Washroom was small so if you are a taller or larger person, it’s also a tight fit
Response from ORI Kyoto Hotel on 7 May 2023
Hello, thank you for staying at our hotel.We are truly sorry to hear about your disappointing experience. Please accept our sincere apologies for not meeting your expectations.Please rest assured that we have noted your feedback and will review it with our team to see how we can further improve.ORI Kyoto Hotel

10/10 Excellent

Jenny

Stayed 1 night in Apr 2023
Response from -Wayfarer Hotel Kyoto Shijo on 31 May 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little hotel around 20 minutes walk from Kyoto station. It was very clean and the staff were friendly and helpful. We were able to store our cases with them on the day we left so we could have an extra day around Kyoto
Stayed 2 nights in Apr 2023
Response from Wayfarer Hotel Kyoto Shijo on 21 Apr 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

8/10 Good

Kamalpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were helpful with storing luggage. Room layout was good.
Stayed 3 nights in Apr 2023
Response from Wayfarer Hotel Kyoto Shijo on 19 Apr 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Wayfarer Hotel Kyoto Shijo on 28 Apr 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

10/10 Excellent

Alvin TK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again
Stayed 2 nights in Feb 2023
Response from -Wayfarer Hotel Kyoto Shijo on 1 Mar 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

10/10 Excellent

Hoan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel with a good mix of modern and traditional Japanese style room. We had a room for 5 people and it was very spacious. The lighting in the room is very elegant and pleasant. The balcony is a nice space as well. It was very convenient that they have a microwave and laundry service on the first floor. The staff is very nice and accommodating. It was in a good location to many popular places. There are many good restaurants around as well
Stayed 3 nights in Feb 2023
Response from Wayfarer Hotel Kyoto Shijo on 16 Feb 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

8/10 Good

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. The space was clean and compact. Appreciated the amenities that were provided (shampoo, soap, shower cap, slippers, etc).
Response from Wayfarer Kyoto Shijo on 21 Jan 2023
Hello Alicia, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Hui Jun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bus 50 from Kyoto station stops right outside of the hotel. Many convenient stores around. Short walk to Nishiki Market. Bathroom is very small, other than that, good experience sleeping on futons/tatami floor.
Response from Wayfarer Hotel Kyoto Shijo on 6 Jan 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

10/10 Excellent

JULIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Wayfarer Hotel Kyoto Shijo on 25 Nov 2022
Thank you for staying at our hotel and leaving us wonderful score.Hope to see you again:)

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Changed rooms after finding hair on the floor and the futons. Second room had even more hair, and food remains on the floor. Definitely can’t recommend to anyone.
Stayed 1 night in Jan 2020
Response from wayfarer hotel kyoto shijo on 3 Feb 2020
Thank you for your suggestions, we will improve that. If have the opportunity, we hope to see you again. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from wayfarer hotel kyoto shijo on 17 Jan 2020
ありがとうございます。また機会がありましたらよろしくお願いします。

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019
Response from ホテルのマネージャー on 19 Dec 2019
ありがとうございます。また機会がありましたらよろしくお願いします。

8/10 Good

KC

Stayed 1 night in Dec 2023
Response from Wayfarer Kyoto Shijo on 11 Dec 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

10/10 Excellent

KA YU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and definitely can communicate with English. The room is really big and clean.
Stayed 2 nights in Dec 2023
Response from -Wayfarer Hotel Kyoto Shijo on 5 Dec 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

10/10 Excellent

Chun Yat

Liked: Cleanliness, staff & service, property conditions & facilities
Response from ORI Kyoto on 18 Nov 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

8/10 Good

Karl-Johan

Liked: Cleanliness, property conditions & facilities, room comfort
Nicely located
Roomy but not as comfortable
Stayed 2 nights in Oct 2023
Response from ORI Kyoto on 24 Oct 2023
Hello, and thank you for staying at our hotel!We are glad you enjoyed our hotel's convenient location and spacious rooms! However, we are sorry to hear about your disappointing experience regarding comfort. Your feedback is very much appreciated. We have taken note and we will strive to improve in the future.We hope to welcome you back again someday!

6/10 Okay

HAEHYUN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Francis on 5 Sept 2023
Hello HAEHYUN,Thank you for staying at our hotel.We greatly appreciate your feedback.We look forward to welcoming you back in the future. -ORI Kyoto

10/10 Excellent

Minho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
저렴한 일본전통스타일호텔
트리플룸에 묵었는데 다다미바닥에 요셋트였어요 침대가 아니어도 허리아프지않고 편하게 잤어요 작은 좌식테이블도 있어서 숙소에 간단하게 술과 음식즐기기에 편리했어요 프런트직원분들이 서양인이어서 영어를 잘하시니 편리했어요 편의점이 도보5분정도이고 버스정류장은 바로앞입니다
Stayed 2 nights in Aug 2023
Response from Mahadi on 17 Aug 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future. -Wayfarer Hotel Kyoto Shijo

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from -ORI Kyoto Hotel on 28 Jul 2023
Hello enrique, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from WHKS on 28 Jul 2023
この度は当ホテルをご利用いただき、ありがとうございました。 また、高評価を頂き大変恐縮です。 お近くにお出かけの際には、是非またご来館くださいませ。 心よりお待ちしております。-ウェイフェアホテル京都四条

10/10 Excellent

HSIU WEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
room size comfortable
Stayed 6 nights in Jun 2023
Response from -Wayfarer Hotel Kyoto Shijo on 5 Jul 2023
Hello, thank you for staying at our hotel. We greatly appreciate your feedback, and thank you for the good review! We look forward to welcoming you back in the future.

6/10 Okay

Naohiro

Liked: Cleanliness
隣の客が夜まで騒いでいて、どうすればいいけわこらなかった。 壁が薄いのもあるかも。
Stayed 2 nights in May 2023
Response from ORI京都ホテル on 11 May 2023
この度は当ホテルをご利用いただき、ありがとうございました。お忙しい中、多くのフィードバックとご意見をありがとうございます。今後、お客様のご意見を参考にサービスの見直し、品質向上を徹底して参ります。心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋自体も美しく、清潔であり、webサイトの写真で確認した以上の部屋でした。京都に行くときは、また使用してもいいと思います。あえて言えば、非常に広い部屋なのに、照明のスイッチを部屋全体のコントロールしかなく、ワーキングデスクのスペースなどの分散照明は必要だと思います。また、水回りに電源がないので、ドライヤーなどの使用が不便でした。
Stayed 2 nights in Mar 2023
Response from Wayfarerホテル京都四条 on 4 Apr 2023
この度は当ホテルをご利用いただき、ありがとうございました。お忙しい中、多くのフィードバックとご意見をありがとうございます。今後、お客様のご意見を参考にサービスの見直し、品質向上を徹底して参ります。心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Wayfarer Hotel Kyoto Shijo on 4 Apr 2023
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review!We look forward to welcoming you back in the future.

6/10 Okay

Paul-Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Mar 2023
Response from Wayfarer Hotel Kyoto Shijo on 4 Apr 2023
Hello, thank you for staying at our hotel.We are very sorry to hear about your disappointing experience. Please accept our sincere apologies for not meeting your expectations.May you please let us know what we should improve?