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Hotel El Tucano Resort & Thermal Spa

3.5 star property
Resort in La Palmeria with full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Hotel El Tucano Resort & Thermal Spa

Exterior
Outdoor pool
Breakfast, lunch, dinner served; garden views
Indoor spa tub
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Hotel El Tucano Resort & Thermal Spa offers a peaceful mountain retreat. Float along the lazy river or book hydrotherapy and massages at The Spa. Free WiFi is available throughout. Enjoy al fresco meals at La Foresta restaurant. Guests praise the attentive staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Hot tub
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
Desk
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Triple Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Triple Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

TV
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
Desk
In-room safe
  • 226 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Master Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Master Suite

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Mini-fridge
TV
Hypo-allergenic bedding
Separate bedroom
  • 538 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Basic Room

7.0 out of 10
Good
(4 reviews)

Highlights

TV
Hypo-allergenic bedding
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
Desk
In-room safe
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Bedroom, Ensuite, Mountain View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Bedroom, Ensuite, Mountain View

Highlights

TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Cable channels
Desk
In-room safe
Wardrobe
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds and 1 Twin Bed

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room

8.0 out of 10
Very good
(1 review)

Highlights

TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Cable channels
Desk
In-room safe
Wardrobe
  • Sleeps 5
  • 1 Twin Bed, 1 Double Bed and 1 Queen Bed
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About the area

Map
7 km North from Central Park, Ciudad Quesada, La Palmeria, Alajuela

What's nearby

  • Juan Castro Blanco National Park - 4 min drive - 2.1 km
  • Quesada City Park - 10 min drive - 8.8 km
  • Aquas Zarcas Square - 10 min drive - 8.5 km
  • Camara de Ganaderos de San Carlos - 31 min drive - 27.5 km
  • Laguna Río Cuarto - 38 min drive - 30.5 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 145 min drive

Restaurants

  • ‪Bar y Restaurante Roger - ‬8 min drive
  • ‪Tilapias Quecos - ‬3 min drive
  • ‪Soda La Guaria - ‬7 min drive
  • ‪Bar Y Restaurante La Finca - ‬8 min drive
  • ‪Bar el Bambu - ‬4 min drive

About this property

Hotel El Tucano Resort & Thermal Spa

Resort in the mountains
At Hotel El Tucano Resort & Thermal Spa, you can look forward to free full breakfast, a poolside bar and a terrace. Treat yourself to a manicure/pedicure, a body wrap or hydrotherapy at the on-site spa. The on-site restaurant, La Foresta, offers breakfast, brunch, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with mini golf and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool, along with a lazy river
  • Free self-parking
  • An outdoor tennis court, a round-trip airport shuttle (surcharge) and a front desk safe
  • A gift shop, a banquet hall and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 87 rooms have amenities, such as free WiFi, safes and room service.
Extra amenities include:
  • Free toiletries and hairdryers
  • TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

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9.0 out of 10, Wonderful, 367 reviews
The price is HK$727
HK$822 total
includes taxes & fees
2 Nov - 3 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Foresta

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open select days
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 8 years old are only allowed with adult supervision

Property is also known as

Hotel El Tucano Resort Thermal Spa Aguas Zarcas
Hotel El Tucano Resort Thermal Spa La Palmeria
El Tucano Thermal Spa Aguas Zarcas
El Tucano Thermal Spa La Palmeria
El Tucano Resort & Thermal Spa Costa Rica/San Carlos
El Tucano Resort & Thermal Hotel San Carlos
El Tucano Resort And Thermal Spa
Tucano Thermal La Palmeria
Tucano & Thermal La Palmeria
Hotel El Tucano Resort Thermal Spa
Hotel El Tucano Resort & Thermal Spa Resort
Hotel El Tucano Resort & Thermal Spa La Palmeria
Hotel El Tucano Resort & Thermal Spa Resort La Palmeria

Frequently asked questions

Does Hotel El Tucano Resort & Thermal Spa have a pool?

Yes, this property has an outdoor pool.

Is Hotel El Tucano Resort & Thermal Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel El Tucano Resort & Thermal Spa?

Self-parking is free at this property.

What time is check-in at Hotel El Tucano Resort & Thermal Spa?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Hotel El Tucano Resort & Thermal Spa?

Checkout is at noon.

Does Hotel El Tucano Resort & Thermal Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel El Tucano Resort & Thermal Spa located?

Situated in the mountains, this spa resort is 0.9 mi (1.5 km) from Juan Castro Blanco National Park and 5.6 mi (9 km) from Quesada City Park. Platanar Volcano and Laguna Río Cuarto are also within 16 miles (25 km).

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Reviews

Hotel El Tucano Resort & Thermal Spa Reviews

7.4

Good

7.8

Cleanliness

7.4

Location

7.6

Staff & service

8.4

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 112 out of 362 reviews
Rating 8 - Good. 111 out of 362 reviews
Rating 6 - Okay. 66 out of 362 reviews
Rating 4 - Poor. 45 out of 362 reviews
Rating 2 - Terrible. 28 out of 362 reviews

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The local food was excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaishiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful setting!

Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
Stayed 3 nights in Dec 2024

8/10 Good

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included!
Stayed 1 night in Jun 2024

10/10 Excellent

Venkataramana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
Stayed 2 nights in Dec 2024

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs to be upgraded and have better service.
Stayed 3 nights in Dec 2024

8/10 Good

gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature arrond the place.
Stayed 4 nights in Mar 2024

8/10 Good

Jessica Burgos

Liked: Cleanliness, amenities, property conditions & facilities
Nice and relaxing

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff, need to work on facilities since looked

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
This property needs a lot of improvement. There was mold on the ceiling if the room. They gave us another room that still has some mold but less than the previous one and didn't smell so much.. Breakfast was good..service mostly friendly and helpful

4/10 Poor

David

Disliked: Cleanliness, staff & service

Place ok but dirty, and an unexpected surprise

Place was ok, comfortable however, it seemed like the facilities saw better days in the past, in my experience this is easily overlooked as you want to spend most of the time in the pool / enjoying the nature, HOWEVER, just getting into the room that I booked which was the most expensive one available, the first thing we noticed was that the bathroom was dirty (and not the usual dirty, as it was like someone used the WC but forgot to flush it), I proceeded to inform the receptionist about it and her answer was "oooh, that's so bad" which is a reply that I didn't expect, however, she told us that the manager of the place was going to contact us on monday (yesterday) but at 11:30 pm of Tuesday there is no email from them, neither a phone call, the least I expected was an apology, as for me, it is a MAJOR issue, as it was almost the first thing I saw in the most expensive room
Stayed 1 night in Mar 2023

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a star hotel as advertised. The hotel is not maintained at all. Hot water did not work for our shower. The staff listened to our concerns however it was not fixed or no other options were given. We had to shower in cold water. The tiles were old and broken in the bathroom. The toilet seat is broken. The bathroom bulbs were out. The door locks were broken. No tissues or napkins provided. Only hot water pitcher with two glasses. No water in it. No blankets on beds. No stopper in sink. Towel racks broken. You need to walk up and down a hill to get or ask for all the amenities (towels, pillows, water) because the phones were not working. There were no qualities of a star hotel. One towel and pillow per person. We booked for 4 and got only two. We had to go several times to the front desk for extra towels, pillows etc.The staff were courteous and polite but the hotel was sorely lacking in quality. The whole place was not worth the amount of money we had to spend on one night! I wish I never booked this hotel, and get a refund for this one!
Stayed 1 night in Mar 2023

2/10 Terrible

Jeffri

Disliked: Amenities, property conditions & facilities
Ruido, normalmente lleno, estacionamiento no hay. Las habitaciones muy cerca del paso común de las personas entonces hay ruido en la habitación, es un hotel con edificaciones un poco viejas y no se han actualizado. El desayuno demasiado limitado
Stayed 3 nights in Oct 2025

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Habitación muy antigua, sin aire acondicionado, el TV no funciona
Stayed 1 night in Sep 2025

10/10 Excellent

Gustavo

Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
Stayed 2 nights in Jul 2025

8/10 Good

mario

Liked: Cleanliness, room comfort
Descanso
Stayed 1 night in Jul 2025

10/10 Excellent

Rohn Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay and will return. The natural beauty of this location is unmatched!
Stayed 3 nights in May 2025

2/10 Terrible

Anna

Disliked: Staff & service, amenities, property conditions & facilities
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
Stayed 3 nights in Apr 2025

4/10 Poor

Raul

Disliked: Room comfort

Incómoda

La habitación no tiene aire acondicionado y eso no se indica en la reservación ni descripción. El jabón de ducha es un dispensador de espuma de manos. El desagüe de la tina no sella bien y deja escapar el agua. El apagador de la luz desconecta toda la energía de la habitación. Lo cual hace confuso el manejo de luces La silla de escritorio es extremadamente incómoda El colchón en duro e incómodo y tenía bastantes insectos pequeñitos. A las 6am hacen limpieza de piscina con hidrolavadora entonces no se puede dormir.
Stayed 2 nights in Mar 2025

4/10 Poor

Marc

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioning in the room because I was penalized for using Expedia. The water in the shower was barely lukewarm and dribbled out. The parking lot at night was loud with motorcycles racing around. Unsympathetic staff who didn’t care when I said that I should not be penalized for Not getting a room with air-conditioning because I didn’t book through them personally.
Stayed 1 night in Mar 2025

2/10 Terrible

Dan

Disliked: Staff & service, amenities, property conditions & facilities
Property may be a resort in terms of a 3rd world country, but by no means worth the money. Very very old. Built in the 70s most likely, and saying it's a hot springs resort is a stretch. Very disappointing.
Stayed 3 nights in Mar 2025

4/10 Poor

Asdrubal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.
Stayed 1 night in Mar 2025

6/10 Okay

Veronica

Liked: Staff & service
.
Stayed 1 night in Feb 2025

8/10 Good

Kathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the large thermal water pool, and my husband loved the steam room, warm pool and cool pool. We also liked being in an environment with the majority of people being Costaricense, as we weren't interested in an exclusive tourist resort.
Stayed 1 night in Jan 2025

10/10 Excellent

MARGOT

Buen paseo

Lugar lindo para un fin de semana. Mejorar un poco las instalaciones
Stayed 1 night in Jan 2025