6/10 Okay
Peter B.
30 Jan 2024
Stay Away From Homes Managed by Vacasa
We found Legends Retreat to be comfortable, clean, and consistent with what is advertised in the VRBO listing. While we enjoyed our stay, there are certainly property and administrative improvements that would of brought our stay to 5 stars. The home technology systems (TV, lighting, HVAC, Audio) are outdated, cumbersome, and difficult to operate. The pool (spa) operational controls need to be updated and simplified. The putting green is worn, old, and needs to be replaced. The BBQ system, while working, needs maintenance, as the pilot switches are worn and difficult to operate, and control valves worn and difficult to adjust. The kitchen is well stocked and we found preparing meals enjoyable. The furniture, beds, chairs, sofas, and living arrangements were comfortable and clean. The slider door to the patio needs maintenance as it is difficult to operate.
What was most disappointing with our trip was Vacasa. This management team is very difficult to work with and the homeowner needs to be aware of the struggles and challenges we had to not only confirm our reservation, but secure information about the home and manage our reservation.
Calling the Vacasa 800 number is a total waste of time as one is directed to an overseas call center who has no current information, is difficult to understand and basically a total waste of time.
Peter B.
Stayed 3 nights in Jan 2024