Puerto de la Cruz La Vola Hotels

"Best location. Very comfortable beds, lobby area and the pool! Buffet breakfast top notch. "

"A very disappointing hotel in desperate need of refurbishment. Our Junior Suite was nothing like the photographs in the hotel promotion. It was a dark gloomy room with dangerous wiring. The tv couldn't be plugged in and the door to the balcony wouldn't lock. (We were on the first floor and the unlocked door was a real worry.) The food was mediocre. Entertainment left a great deal to be desired."

"The staff is really helpfull. Nice swimming pool (I was the only user in march). I didn't eat in the restaurant, only took a coffee in the morning. The location is also interesting because it's very near the bus station If you want to travel on the island by bus et to go the airport North, and near the beaches and the city center"

"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"Our stay here was excellent and we felt well taken care of throughout the stay. We were greeted with a glass of Cava on arrival, booked the standard double but received a large corner room with two balconies and a lovely view of the hills and Teide. Clean room and daily housekeeping. Great selection at the buffet breakfast. The hotel felt modern, clean and well placed away from the busyness of the coast strip, but still close enough to get out and explore Puerto. Pool was on the smaller side but well maintained. We paid for access to the spa on the last day, the jacuzzi was out of service and hidden by a shoddy paper wall, but we received a €5 discount. Only things I could fault is that our room got very hot and the AC did not work. As well as that our stay only included breakfast, but we arrived late the first night and had a few of slices of pizza at the buffet as it was closing up... €25 each at the end of the stay! Only our fault really, but I wish we were told up front how much it would cost. Regardless, I highly recommend Atlantic Hills!"

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"Staff very friendly and helpful, hotel and rooms dated but very clean"

"Room had no windows to the outside just internal windows viewing the corridor and into an air duct which could be noisy. I did request information from the hotel regarding this when it was brought to my attention however they never answered my query. Beautiful views couldn't be enjoyed. The staff I came into contact with were all very nice."