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Reviews of Sul Villas & Spa

4 out of 5
Sul Villas & Spa
R. do Dr. Filomeno da Câmara, 42, Lagoa, Açores

Reviews

9.8

Exceptional

Rating 10 - Excellent. 90 out of 96 reviews" "
Rating 8 - Good. 3 out of 96 reviews" "
Rating 6 - Okay. 1 out of 96 reviews" "
Rating 4 - Poor. 0 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 5 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms with beautiful views. Very comfortable and private. Amazing breakfasts and dining facilities. Very friendly and welcoming staff. Beautiful location and facilities.
Stayed 6 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beutiful property with great views. Wonderful breakfasts.
Stayed 5 nights in Mar 2024
Response from Diogo Correia, Guest Ambassador on 16 Mar 2024
Dear John, thank you for the positive feedback! We are very happy to know you've enjoyed staying with us. Hopefully we can meet each other again!Best regards.

10/10 Excellent

Inacio

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay . Everyone was very kind to us. they were very helpful and showed us around the property. Diogo was great in answering our questions. The meals were delicious , the waitresses were very kind. We loved everything about our visit.. The only thing is, I think I left my skirt in my room ,in the closet where the safe is. I would appreciate it if you could send it to me. thank tou very much. Sincerely, Caroline Miranda
Stayed 7 nights in Feb 2024

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievable! Nothing short of perfect. From the view to the property amenities and the food was incredible.
Stayed 7 nights in Feb 2024
Response from Diogo Correia, Guest Ambassador on 16 Mar 2024
Dear Seth, we are really happy to know you've enjoyed your stay with us! It's was our pleasure to have you here with your family and we hope to have that chance again. Best wishes!

10/10 Excellent

Radek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view and great restaurant.
Response from Diogo Correia, Guest Ambassador on 28 Feb 2024
Dear Radek, thank you so much for the positive feedback! It was our pleasure to have you with us and we hope to have that chance again.Kind regards.

10/10 Excellent

Amol

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, wonderful breakfast and superhelpful staff. We traveled with our 22 month old for 9 days and we were treated very well and most importantly the staff took care of our daughter's needs and were very patient. We stayed in the VIP Villa above the reception and had an incredible view and room for 3 nights and then spent 6 nights in the Family Villa which was so spacious and comfortable for us and my parents who joined us. We had some issues with our room but the staff took care of them immediately and ensured we were happy through the whole stay. I highly recommend staying here!
Stayed 5 nights in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
This is a stunning property in the beautiful location overlooking the water. It is about 15 minutes outside of Ponta Delgada in Lagoa. The sweets are beautiful and I especially liked the private pool with my suite. The breakfast included your stay is wonderful, and they do offer a dinner service for an additional fee. The staff are wonderfully friendly, and I have no hesitation and staying there again. You will not regret staying at this location. It is walking distance into beautiful Lagoa.
Stayed 7 nights in Jan 2024
Response from Diogo Correia, Guest Ambassador on 28 Feb 2024
Dear Mike, it makes us really happy reading these kind words. We loved having you with us and we hope we have that pleasure again in the future.Kind Regards.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment my wife and I pulled up to the gate the staff was super friendly and welcoming. The whole stay was top notch from start to finish. Breakfast is fantastic, the restaurant for dinner is also great. Will most definitely return for sure.
Stayed 2 nights in Feb 2024
Response from Diogo Correia, Guest Ambassador on 28 Feb 2024
Dear Steven, reading your kind words makes us very happy! We are so glad you had a good experience, it was our pleasure to host you in our beautiful property and we can't wait for your return! Kind Regards.

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful spot! This was the most relaxing accommodation on our trip. Our villa had everything necessity well thought out and it was wonderful just listening to the waves crashing below. The staff was great and the food was excellent! Would highly recommend this property.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest I have ever stayed. Very friendly and helpful staff
Stayed 3 nights in Sep 2023

10/10 Excellent

JONATHAN, LAS VEGAS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the Chalet. It was perfect. The pool the view amazing ! We will be back for sure.
Stayed 1 night in Sep 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, property conditions & facilities
Great breakfast and rooms!
Stayed 2 nights in Sep 2023

2/10 Terrible

Trenton

Stayed 2 nights in Aug 2023

10/10 Excellent

Imelda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very professional and courteous staff. Beautiful Sul villas and beautiful views from the property!
Stayed 9 nights in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, room comfort
Highly recommend!
This was an amazing place to stay for our honeymoon. We stayed in a prime suite and it was wonderful. Private balcony and jacuzzi with an ocean view. Comfortable bed, robes, and beautiful bathroom and living space. Mini bar is well stocked and reasonably priced. The included breakfast was gourmet and limitless. We also chose to have dinner at the hotel and it was also excellent. Staff helped us with dinner reservations at other places and tips for nearby activities. Every bit of this property feels luxurious and well cared for. Highly recommend!
Stayed 3 nights in Jul 2023

10/10 Excellent

Eden

Liked: Cleanliness, amenities, property conditions & facilities
Sul Vilas is phenomenal. Beautiful rooms with plunge pools, truly amazing sea and countryside views, a varied and delicious breakfast and wonderful staff and services. Try really hard to stay here, it will exceed your expectations.
Stayed 1 night in Jul 2023

10/10 Excellent

Kashoua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and staff were very nice and helpful. It is a little out of the way as it is outside of Ponta Delgada. We enjoyed our time at the property and the menus offered enough selections for our short stay. Would definitely recommend this property.
Stayed 3 nights in Jul 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A family of four, we stayed in the "Village" for five nights and it was absolutely amazing (and enormous). With three bedrooms, a living room, dining room, kitchen, 2.5 bathrooms, a private pool and hot tub and a great view, we were blown away. When a planned excursion was cancelled on our last full day in Sao Miguel we were excited to sit tight and enjoy the "room" a bit more. The hotel itself is wonderful. It's like a calm oasis tucked into a quaint Azorean neighborhood. The staff was incredibly pleasant, the restaurant was excellent and the location was very convenient. We were able to head to Furnas, Ponta Delgada and even Ponta da Ferraria very easily.
Stayed 5 nights in Jun 2023

10/10 Excellent

Soleil

Travelled with partner
Liked: Amenities
We loved the privacy , cleanliness, and hospitality while staying at this property. The staff went out of their way to create a cake for my boyfriend’s birthday and brought champagne to the room! Overall, loved the views and location of the property! Would recommend for anyone wanting a relaxing stay in Sao Miguel!
Stayed 6 nights in Jun 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing setting, perfect stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rebekah

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Rebecca

Stayed 3 nights in Jun 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What an incredible property with beautiful expansive views of the sea!! The breakfasts and dinners were absolutely delicious with fresh fish and tender beef options. The personnel were delightful and ever so helpful. We hope to return someday!!!!
Stayed 3 nights in Jun 2023
Response from Simone, Guest Ambassador on 17 Jun 2023
Dear Nancy,Thank you so much for your positive feedback. We are glad that you enjoyed your stay with us.We hope to see you soon in a near future.Best Regards,Sul Villas & Spa team

10/10 Excellent

oleg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff. The location is perfect - middle of the island, so close to all sides. The hotel is super clean and common areas are very nice. We didn't use the pool due to the weather, but it looked great. Amazing views from everywhere, including the rooms. Breakfast is one of the best we had anywhere. High quality and unlimited quantity. Parking is perfect and plentiful. Best of all is the staff at the hotel. Super friendly, helpful and accommodating. We highly recommend this beautiful hotel.
Stayed 5 nights in May 2023
Response from Simone on 5 Jun 2023
Dear Oleg, thank you so much for your amazing feedback. We are very happy to know that you have enjoyed your stay here with us.Hopefully we will have the pleasure to receive you again here. Kind regards, Sul Villas & Spa team

10/10 Excellent

Guillermo

Stayed 3 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location!
Stayed 5 nights in May 2023

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Nick

Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 5 nights in May 2023

10/10 Excellent

Susan, Millstone Twp

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous secluded hotel quiet with fantastic sea views.
Stayed 3 nights in May 2023
Response from Simone on 20 May 2023
Dear Susan, thank you very much for your feedback. We are glad to receive such positive feedback. I hope we will be have the pleasure to receive you again anytime soon. Kind regards, Guest AmbassadorSul Villas & Spa

10/10 Excellent

Eden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sul Villas is an absolutely gorgeous hotel. The property is perfectly situated in Lagoa with an amazing view over the ocean and cliffs of São Miguel. The staff is incredibly friendly and the services, including breakfast, are top notch. You couldn't ask for a more perfect place to stay to experience the Azores.
Stayed 4 nights in Apr 2023
Response from Vanessa Varandas, Deputy Manager on 9 May 2023
Dear Eden, We're really happy you enjoyed your stay at Sul Villas. Thank you so much for this amazing review and all the positive criticism. The staff really feels rewarded when our guests leave happy and with thoughts of maybe returning in the future!Looking forward to that opportunity!Warmest regards,

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the very comfortable and spacious family villa with private pool and jacuzzi. Amazing views and service.
Stayed 3 nights in Apr 2023
Response from Vanessa Varandas Deputy Manager on 9 May 2023
Dear Katherine, Thank you so much for the kind words and positive review, we really appreciate it!Looking foward to a new visit in the future :)Kind regards,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our third time returning to Sul Villas. The front desk staff has always been extremely helpful and their communication skills are outstanding! Sarah, in particularly, has been wonderful for all three of our visits and helped us plan excursions, make dinner reservations, book music venues and recommend local attractions. Our room has always been very clean and comfortable. The view, even on a bad day, is breathtaking and the Sul Villa’s central location is ideal.
Stayed 7 nights in Mar 2023
Response from Sarah Aquilina - Guest Ambassador on 4 Apr 2023
Dear Steven and Gina,It was so nice to have you here at Sul Villas & Spa. It is always a pleasure to receive you here and hopefully, we will keep receiving you here in the coming future.Our team is very greatful for your comment and feedback.See you soon!Kind regards

10/10 Excellent

Joshua Johannes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I could not be more pleased with everything that was offered at Sul Villas. We stayed in the premium villa, private jacuzzi was clean and relaxing. Views from all areas of the property are stunning. Located in a nice area of Lagoa, 10 minutes drive to downtown Ponta Delgada. Sarah, who was working the front desk at the time of our stay was so wonderful to chat with, and had a ton of suggestions for their visiting local community and the entire island. ALL of the staff members went above and beyond to treat us so well. Not once did we feel uncomfortable or not welcomed. Pleasant greetings by all, smiles all around, and would look after any request we had with pride. The food was fantastic, breakfast was lovely with fresh fruits, eggs, coffees, and many other items. Dinner menu had tons of choices and although we only ate their twice for dinner, it was excellent each time. The facilities are beautiful, modern, and clean. Very cool waterfall pool, multiple hot tubs, outdoor showers, gym, sauna, spa etc. multiple walking spots close by, safe to travel, smaller grocery stores close by, etc. Can’t wait to come back, and would highly recommend sul villas when staying on Sao Miguel. Thanks so much to everyone at the property.
Stayed 7 nights in Jan 2023
Response from Sarah Aquilina- Front Office Manager on 22 Feb 2023
Dear Joshua,Thank you so much for your comment and feedback.It was really nice to have you both here and we are so glad you enjoyed your stay at Sul Villas & Spa.Hopefully we will have the pleasure to receive you again at our Hotel.Thank you so much.Kind and warm regards from all Sul Villas & Spa team.

10/10 Excellent

Manoranjan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Guest services are very courteous and helpful. Driving to the hotel is not easy- extremely narrow streets. And some streets have traffic both ways! And rented cars in Ponta Delgada have mostly manual transmission.
Response from Front Office Manager on 19 Dec 2022
Dear Manoranjan,Thank you so much for your comment and feedback. It is very important for us to have feedback from our guests regarding their stay to know what points we still need to improve in our service. We are very happy to know you have enjoyed our service.We hope to have the pleasure to receive you at Sul Villas & Spa once more.Kind regards,Sarah Aquilina

10/10 Excellent

ALI

Travelled with group
Liked: Cleanliness, room comfort
it was amazing
Stayed 5 nights in Nov 2022
Response from Front Office Manager on 23 Nov 2022
Hello dear Ali,Thank you very much for your feedback. We really appreciate it and we are glad to know you have enjoyed your stay here at Sul Villas & Spa.Hope to receive you again in a very near future.Kind regardsSarah Aquilina

10/10 Excellent

julieta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding! You I will definitely stay here again.
Stayed 2 nights in Oct 2022
Response from Front Office Manager on 1 Nov 2022
Dear Julieta,Thank you so much for your comment and feedback.We are very happy to know you have enjoyed your stay here with us.Hope to have the pleasure to receive you again here at our Hotel.Kind regards from all Sul Villas & Spa team.Sarah Aquilina

10/10 Excellent

Jan

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from Front Office Manager on 24 Oct 2022
Dear Jan,Thank you so much for your review. It was a pleasure to have you and your husband staying with us at the Hotel.We hope to see you again here very soon.Kind regards,Sarah Aquilina

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and an excellent staff. We especially want to acknowledge Sarah at the front desk who is so very nice to deal with.
Stayed 6 nights in Oct 2022
Response from Guest Ambassador on 11 Oct 2022
Thanks for your positive feedback.

10/10 Excellent

Eden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with a very friendly staff that went out of their way to be helpful and kind. Really lovely villas and amazing views from the rooms, pool area and dining room. Great location in Lagoa. We had a wonderful experience here.
Stayed 6 nights in Aug 2022
Response from Guest Ambassador on 5 Sept 2022
Thank you very much for your positive feedback!We really appreciate it.Very kind regards from Sul Villas and Spa team

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so kind and accommodating. It was a beautiful place. The food was delicious.
Stayed 3 nights in Aug 2022
Response from Guest Ambassador on 5 Sept 2022
Thank you very much for your positive feedback!We really appreciate it.Very kind regards from Sul Villas and Spa team

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The most incredible place to stay. From the stunning landscape to the amazing food and wonderful staff. Comfortable, clean, well cared for. So easy to get to and from activities. Can not recommend Sul Villas and the amazing restaurant and staff enough!!!
Stayed 4 nights in Aug 2022
Response from Guest Ambassador on 5 Sept 2022
Thank you very much for your positive feedback!We really appreciate it.Very kind regards from Sul Villas and Spa team

10/10 Excellent

marjorie

Travelled with group
Liked: Cleanliness, room comfort
GO THERE NOW!
ABSOLUTELY LOVED SUL VILLAS! besides it being gorgeous -- everyone who worked there was SO nice and helpful. We hated to say goodbye! Our dinners were amazing -- and we stuffed ourselves happy every morning at breakfast!! the hotel was full but we almost never saw anyone else -- even at the pool at peak hours. Our "free style" massages were exceptional!! we will SO be back!
Stayed 4 nights in Aug 2022
Response from Guest Ambassador on 5 Sept 2022
Thank you very much for your positive feedback!We really appreciate it.Very kind regards from Sul Villas and Spa team

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

8/10 Good

Filomena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone who worked there was wonderful. The view from our room was fantastic. There was a rather large area of the wall next to the shower that had quite a bit of water damage. That fact the damage had not been repaired was disappointing. It took away from the lovely junior villa.
Stayed 4 nights in Aug 2022
Response from Vanessa Varandas - Deputy Manager on 22 Aug 2022
Dear Filomena, Thank you so much for your feedback and constructive criticism. We assure you that this will be taken care of at our earliest convenience and sincerely apologise for this inconvenience. We really apreciate your preference for Sul Villas & Spa and hope to welcome you again sometime in the future!Warmest regards

10/10 Excellent

Meghan

Stayed 1 night in Aug 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There is nothing we did not like about this property! Beautiful location and suite. The staff were friendly and helpful. Included breakfast was excellent with a wide range of choice and we liked that you could have dinner in the restaurant and not have to go anywhere at night. The menu was varied with lots of choice. The fresh fish was delicious! A great place to base yourself for daily exploration of the island.
Stayed 4 nights in Jul 2022
Response from Guest Ambassador on 12 Aug 2022
Thanks for your feedback! We really appreciate it.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel is truly special! It’s perfectly located on a quiet, very picturesque stretch of beach. Our room was beautiful and so comfortable and private. The breakfast was outstanding and abundant - fresh breads, pastries, fruits, meats and cheeses, as well as hot entrees like eggs Benedict or pancakes. Amazing service from every single person working there. Delicious gourmet dinners, too. The pool area is so beautiful, as well as the hot tub area. We can’t wait to visit again!
Stayed 6 nights in Jul 2022
Response from Guest Ambassadors on 1 Aug 2022
Thanks for your feedback! This is very important for us.