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Reviews of Timber Ridge Lodge and Waterpark

3.5 out of 5
Timber Ridge Lodge and Waterpark
7020 Grand Geneva Way, Lake Geneva, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1187 out of 2274 reviews" "
Rating 8 - Good. 697 out of 2274 reviews" "
Rating 6 - Okay. 224 out of 2274 reviews" "
Rating 4 - Poor. 97 out of 2274 reviews" "
Rating 2 - Terrible. 69 out of 2274 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the indoor water park. We enjoyed the jacuzzi-style bath tub in the hotel room bathroom. The bedding provided for the sofa bed could have been better but you can call for room service for this. The kitchen in the room is very convenient. Breakfast at the hotel was convenient, but a bit overpriced. I would encourage the property to discount their food or provide free breakfast, to give guests greater value. These things would bring me back more frequently.
Stayed 1 night in Apr 2024

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness
Nice place for kids, we had a 2 bedroom which was just a 1 bedroom with a loft. Room was very tight and didn’t feel like you had much space.
Stayed 2 nights in Mar 2024

8/10 Good

Jeffrey

Travelled with family and small children
Liked: Amenities, property conditions & facilities
It was a great place for a little getaway for a family with a 5 year old. We will definitely go back again.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Emilio

Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

sonia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All ataff were friendly and very helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and check out. We had a great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Beautiful property with lots of amenities!
Stayed 2 nights in Apr 2024

6/10 Okay

Matt

Travelled with family
Disliked: Cleanliness
Property needs much better housekeeping! Water park was not very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

genesis

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like it i found a bed bug i asked to switch room and they told me no so i left didn’t even last 24 hours there
Stayed 2 nights in Apr 2024

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
Very kid friendly and daughter loved the stay for her first time
Stayed 1 night in Apr 2024

4/10 Poor

Jerlisa

Stayed 2 nights in Mar 2024

2/10 Terrible

jeanette, Lake forest

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

VARUNEE

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Monal, Philadelphia

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jaime

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool/waterpark is perfect for families with good hours! The offer ice cream in their shop until 10pm. Their internal restaurant has good options, however our fries were over fried (hard) and chicken was tuff. We loved taking the trolly to the Grand Geneva for a nice dinner. We ordered pizza from mama cicilies vs the hotel because they have just thick crust. The pool area has an awesome snack shack, with hot food, snacks, icees, novelty ice cream, canned beer/white claw and a full service bar. We were there for 4 days and only 1 person checked my beach bag and actually made me put two snack size check mix behind the counter. (Eye roll). The game room is fun and staffed well. I love the texting option to the front desk. Very responsive. Overall great stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Stayed 2 nights in Apr 2024

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Amenities
Room wasn’t as clean. Good thing I took my Lysol wipes
Stayed 2 nights in Apr 2024

8/10 Good

Tangela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was great for kids
Stayed 3 nights in Mar 2024

10/10 Excellent

Britney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating visit. Fun is there for the whole family. We spent about 4 hours at the waterpark, and my girls still weren’t ready to leave. We will return.
Stayed 1 night in Apr 2024

10/10 Excellent

Annette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Apr 2024

10/10 Excellent

Saravanan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kids enjoyed the water park and games section.
Stayed 3 nights in Mar 2024

10/10 Excellent

Herminia

Liked: Cleanliness, property conditions & facilities
I liked everything the diversity especially
Stayed 1 night in Mar 2024

8/10 Good

Yolanda

Stayed 1 night in Mar 2024

10/10 Excellent

Marileydis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This Resort it’s one of my favorites. It is the third time I come and it meets all my requirements, I highly recommend it and everything is super clean…
Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great time with the kids! Loved the outdoor hot tub, can’t wait to come back seems like there’s a lot of outdoor activities but the weather isn’t warm enough yet. Staff was very nice and rooms are great!
Stayed 1 night in Mar 2024

10/10 Excellent

carmen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My son love the hotel
Stayed 2 nights in Mar 2024

8/10 Good

Kathleen

We found the staff sub-par.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Monika

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great time and enjoy the stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Taylor Leigh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Can’t say enough good things about this place. Staff were friendly and the rooms were big and clean. Tons of fun activities and the kids had a blast at the water park and arcade. Will definitely be returning!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Quiet and safe area with spacious parking lot.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tricia

Stayed 2 nights in Mar 2024

6/10 Okay

Rebecca

Travelled with family, Travelled with group
Liked: Amenities
We enjoyed the Waterpark and hot tub. The kids all had fun on the activities within the waterpark. Room definitely needs some remodeling. New carpet and a few upgrades in bathroom are needed. And cleanliness was so so. Floors in bathroom and kitchen were dirty. It was quiet and a safe environment however. We had adjoining rooms with our friends which was fun!
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather, green bay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for kids to have fun
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and helpful. There were a ton of kid activities as well!
Stayed 2 nights in Mar 2024

8/10 Good

Kari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
This is usually a 5 star for us. We’ve been coming for 10-15 years. But this visit was not as great as previous stays. Our room was in need of updates. There was a weird hole in the carpeting. The shower needed to be re-caulked. The stove in our adjoining room was wonky. We couldn’t get tv to work. Small things but they add up. The pool renovations are great though. We love having the indoor water park so close to the Chicago area. I’m sure the rooms will be spruced up in no time & we’ll rate highly again our next stay
Stayed 1 night in Mar 2024

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Volodymyr

Nice nice nice nice
Stayed 1 night in Mar 2024

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kids had fun at the water park. Rooms are nice and clean.
Stayed 1 night in Mar 2024

8/10 Good

Akta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Yasmin, Chicago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and fun. The people in the front desk where nice
Stayed 1 night in Mar 2024
Response from Jesse Kearns- Resort Manager on 12 Mar 2024
Thank you so much for being our guest. We hope to host you again soon!