Zürich Lakeside Promenade Hotels

"I could not fault the customer service in this hotel - it was excellent. Breakfast was good but being honest, the hotel rooms are looking a little tired. Worth the price for the customer service."

"The property was incredibly clean - probably one of the cleanest establishments that I have ever visited. It is pet friendly which is the most important aspect - close to downtown, restaurants, and shops. They offer to watch your luggages prior to check-in or after check-out. "

"Great location. Close to Main train station and Old Town."

"Breakfast is very good!"

"The hotel was great, close to the train station, shopping, restaurants. Our room was great, had a small balcony. The hotel is unique and onw of our favorites, will absolutely stay there again if we ever travel back to Zurich."

"Upon arrival we were greeted and shown to our room. The room was a good size and very clean. The breakfast was excellent and included a freshly prepared omelette. I would definitely stay here again!"

"Staff is very unhelpful. The room smelled like actual poop, we think it was the carpet. The hotel itself is very weirdly designed, with stairs and elevators that go to half floors and parts of the building that don’t seem to connect. Honestly would not recommend this hotel. "

"The young lady at the front desk was unprofessional. We arrived early at 8am and she dismissed us by saying our room would not be ready until 4pm. What she should have said was, "Welcome to our hotel. We have a comfortable lounge for your use and we will call you in a few hours when your room becomes available." Some training in customer service is definitely needed."

"Excellent staff, clean rooms - food delicious!"