Accor Hotels Lantana hotels

"First and foremost, the hotel is in very poor condition and is no longer what it was a year ago. Although the pool has a heater, it is not turned on unless specifically requested. Additionally, the pool filter is not properly maintained, and when this is brought to the attention of the front desk, the response makes it feel as though guests are inconveniencing the staff by asking for basic service. The customer service is extremely disappointing, particularly at the front desk. In contrast, the best service was provided in the cafeteria by Mr. Raul Sanchez, who was exceptionally kind and professional. It is unfortunate that individuals like him are not in leadership positions within the hotel. The hotel does not have a restaurant and only offers breakfast in the morning. There are no options available even to purchase basic items such as bottled water. The rooms are in unacceptable condition—unclean and poorly maintained. For example, the hairdryer was visibly dirty, with accumulated hair residue, which is completely unacceptable given the way the hotel is advertised on Expedia. Furthermore, the two blonde front desk staff members demonstrated a clear lack of professionalism and ethical conduct. Overall, I am extremely disappointed with the treatment received and would not recommend this hotel. "

"Honestly a very cute place to stay! I really enjoyed the sitting area/ coffee bar with the atrium. Nice place to relax and enjoy the birds! "

"Great! "

"The hot tub wasn't working. Our telephone was broken and had to be replaced. We were told that there's a kitchenette. There wasn't. "

"My check in was terrible. We were not greeted. The front desk staff member had absolutely no customer service and his tag said that he was a manager. He was very short and simply told us to "tap, swipe, or insert here" with out explaining what he was charging us for (incidentals). It was very disappointing for our initial encounter at the hotel to be so unpleasant by a manager. He gave us no sort of orientation on the property at all or told us where anything was. Other staff on site were very friendly and courteous. The food at the on site restaurant was over priced for the value. The Caribbean nachos were disgusting. The service from the other staff was good. The room is very noisy as well as the bed but I did sleep comfortably. We were placed in an adjoining room and you could hear right through the door."

"A/C kept turning on and off very loudly every 5 minutes, making it unusable at night. Completely ruined my whole stay. Also, my friend was given a parking pass for free and I was forced to pay $72 to park for a few nights. Lastly, the computer at the bar went down and they would not let us settle our check up but we had an uber on the way and needed to leave. Overall, probably the worst experience I have ever had at a hotel and the AC was the main problem. "

"Very dirty room, hair on bathroom floor, cabinet in bathroom shredding onto the floor because of moisture/mold, they advertise elevators but there aren't any"

"Everyone was nice and easy to deal with. Room was nice and came with everything that was needed "

"I canceled because i have chemical intolerance and the cleaning and scents made me react. No real knowledge of anything else"