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Reviews of Motel 6 Las Cruces, NM - Telshor

2 out of 5
Motel 6 Las Cruces, NM - Telshor
2120 Summit Ct, Las Cruces, NM

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1002 reviews" "
Rating 8 - Good. 283 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 100 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dominic

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great place for the price. Only problem is this is now my 3rd time staying here in a 18month time span. All 3 times elevator has been out of service
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

Elaina, Las Cruces

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

10/10 Excellent

Tyke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Reasonable price.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

Hector

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

javier, oklahoma city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator broken for more than a week, i am an amputee in my right foot, requested ground level or elevator and no conditions to clomb 3 stories Receiptionist was rude and careless avout my condition all she kept fiving were excuses Other faciluties that i have used in this long trip have communicated with me vefore arrival No way to treat customers and at least should had offer a discount for the troubles They DON T care...does EXPEDIA?
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Javier,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

4/10 Poor

Pieter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elavator was not working. The blowdryer dis not work. The room was not very clean.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Pieter,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your review.

2/10 Terrible

Bertha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
#1 staff being very unprofessional at check in one staff member scolding another for a mistake in front of customers #2 elevator broken so haul you stuff up two flights of stairs #3 bathtub clogged # 4 found dead roach in bathroom #5 tv has very few channels. NEVER AGAIN
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Bertha, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like the pool & the size of the bathtub and the Joann the front desk clerk was very kind, friendly & patient. The microwave oven is rusted throughout & there are stains on both the sheets, mattress & pillow case, other than that it's nice.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Gloria, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay. Modern building. Clean and well equipped. It was a very nice surprise to discover the pool and spa, which I hadn't realised was going to be there. Everything was good about the motel. Check-in being rather a slow business was the only negative.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Tim, Thanks for your review, we really appreciate the support.Natalie #Team6

6/10 Okay

john

Disliked: Amenities
Weird smell in the room. No fridge to put my food and drinks in. Probably the worst shower head of any hotel ive been in for the past year. And after driving 660 miles and finding out my room is on the 3rd floor i was notified that the elevator does not work. So typical.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 15 Apr 2024
Hi John, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Natalie #Team6

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Yvonne, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
It was great pleasured staying
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Casey, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Natalie #Team6

4/10 Poor

Marcia

Stayed 2 nights in Mar 2024
Response from General Manager on 25 Apr 2024
Thank you for your feedback.

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Stephanie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and lovely
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review.

6/10 Okay

Miguel, El Paso

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Good area. Elevator broken, hot tub broken, door lock not working. Very surprised and disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review. We apologize for the inconveniences during your stay. We are currently working on the maintenance issues you mentioned.

10/10 Excellent

Isaac, glendale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Place was good
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review.

10/10 Excellent

Katrina

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Just as described. Would stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your review.

2/10 Terrible

Raquel

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool not working, staff not available, called front desk for assistance before our stay. Was hung up on by a man.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Raquel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

melissa

Disliked: Cleanliness
The hotel looked really nice from outside, but don’t ignore past negative reviews because they still hold true! The bathroom was not properly cleaned. The sink had toothpaste residue and small hair pieces. A towel that was hanging looked like someone with make up wiped their face on the towel. I don’t see how the cleaning crew would not notice it. The room door had to be slammed to properly shut. The pillows were not completely covered because the pillow covers were way too small. You could hear your neighbor’s television along with their conversations. Do yourself a favor and check into Marriott across the street.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi MelissaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
Thank you for your review.

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!!! Clean rooms and bathrooms. Good staff always there to help when needed.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi ErickWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy and the staff was very helpful. Plan to stay with them again soon!! ❤️
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review. We are glad your stay was great.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is definitely a cut above what you expect of a Motel 6. The only thing that separates it from the next higher level hotel is the absence of breakfast, but I never eat hotel breakfasts anyway. Definitely a good buy for the price.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

10/10 Excellent

Bonnie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the cleanest and nicest Motel 6s I have ever stayed at. Had an easy check in. Room was nice and the bathroom was awesome. The night shift lady that checked us in was very polite. We had no problems at all
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable room. Easy to get into and out of.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

6/10 Okay

Roberto

Liked: Staff & service
They advertise continental breakfast but was just coffee. Maybe update that information
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review. We will update correct information.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

10/10 Excellent

Freddy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very satisfying an clean
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

8/10 Good

Phillip, Columbus

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was outstanding! I have only 2 negatives about the stay, 1) not much of a tv station selection and 2) no grassy area for my puppy dog. Being from east of the Mississippi, my dog has gotten spoiled to having grass beneath her (to take care of business)! In the SW we have found so many sandspurs and rocky areas.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Phillip,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to family
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you for your review.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for your review. Hope to have you again in the near future.

4/10 Poor

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a dog in a room that belonged I guess to a resident that had to be taken to hospital and dog was in room by himself barking and howling all night and me and my partner were not able to get sleep at all due to room was right across ours
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for your review. I apologize for the inconvenience you had during your stay. Hope you will give us another opportunity to better serve you next time you need lodging in Las Cruces.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very nice room. Clerk was a little snooty. Room was comfortable and was clean. There was someone there that left their camper in the parking lot while they slept in the hotel. The camper got broke in to. They had to get the police involved. We think we seen the guy that broke into it hiding in the bushes there.
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Thank you for your review. Hope to have you again in the near future when in need of lodging in Las Cruces again

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for your review! Hope to have you again in the near future.

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you for your review.

10/10 Excellent

Kristopher

Stayed 3 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for your review.

6/10 Okay

Jenni

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom and room were not clean
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi JenniThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Celso

Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for your review.

2/10 Terrible

IRASEMA

Business traveller
Disliked: Room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for your review.

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean the only issue was all night noise
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Thank you for your review.

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad.
Vert decent place for the price.
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Thank you for your review. I'm glad you had a great stay.

6/10 Okay

Damin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was a bit disappointed that the pool and sauna were closed. They were my main reason for staying here. Also, the late night to early morning sex Olympics that was going on across the hall on the 3rd floor was quite loud. Not much soundproofing between rooms.
Stayed 2 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Thank you for your review. Hope next time you stay with us our pool amenity is available.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good value. Clean, very convenient to various venues.
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Nice to see your review.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for your great review! Hope to see you again soon.

8/10 Good

Francine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean stay. Uneasy about some of the patrons lingering around property.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for your review.

8/10 Good

Johnny, Safford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Thank you for your review.

4/10 Poor

Theresa

Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you for your review.