Dear Phil,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply apologize that your experience did not meet your expectations. Your detailed account of the issues encountered, such as the distance of the self-parking, unexpected charges, lack of TV channels, and absence of a coffee maker in your room; all these are greatly beneficial and have been taken into serious consideration. We regret your negative encounter with our maintenance and parking fees system. We can assure you that these matters are not typical of the standard our hotel strives to maintain. We want to assure you that we are taking every measure to rectify these issues to prevent reoccurrence. Please accept our sincere apology for the issues you've experienced and the inconvenience you had to endure as a result. We value all feedback, and we greatly appreciate you taking the time to bring these matters to our attention. We sincerely hope that we will have another chance to provide you with the superior service and accommodations that you deserve during your next stay with us.