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Reviews of New! The Las Vegas Retreat, Heated Pool and Hot Tub.

New! The Las Vegas Retreat, Heated Pool and Hot Tub.
Henderson, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.6/10

Cleanliness

Reviews

10/10 Excellent

Christa P.

Liked: Cleanliness
Great vacation rental!
We had a wonderful time with our family staying in this home. The pool was a huge hit and the kids were in and out of it every day. Nice, quiet neighborhood. We cooked in the kitchen at least once daily and were able to find all the kitchen tools and dishes needed. Comfortable beds and clean linens, plenty of towels and specified pool towels. The only reason we gave 4 stars for cleanliness is because the carpet really needs to be replaced or at a very minimum- deep cleaned. There are quite a few stains and it felt crusty in spots. We would stay here again with our family!
Stayed 3 nights in Apr 2024
Response from VrboOwner on 7 Apr 2024
Christina, thank you so much for taking time to leave honest feedback for others. It was a pleasure hosting for you, believe it or not that Carpet was changed out just six months ago I fear maybe the quality was not as good as what we previously had we will have to start scheduling a carpet cleaning company more often. We have heard your concerns and will take action. Thanks again take care hope to see you in the future.

10/10 Excellent

Craig D.

Liked: Cleanliness
Las Vegas bound.
What a beautiful house in a wonderful neighborhood. We traveled here from South Florida to get married. Had plenty of room for our family to stay. 7 adults and 4 kids. So much room in the house. Never had one complaint about anything. Except chilly nitetime temperatures. Brrrrr. We're from Florida. Every room has a tv. Everything about the house was wonderful. 5 bedrooms , 3 bathrooms. Big closets. Giant patio with a grill. Pool and a hot tub. Everything worked great. Master bedroom and bath were huge. The Las Vegas strip is only a 10 or 15 minute drive away. Very easy to navigate around the area. Shelby, the property host responded to any question I had immediately. Check in and checkout went as smooth as it could. I would definitely stay here again if I needed the room. Thanks for having us.
Stayed 4 nights in Dec 2022

10/10 Excellent

Debbie M., Ahwatukee

Liked: Cleanliness
Great Stay!
I would definitely stay at this property. Check in and check out went smoothly, was even able to check in early!` The house had everything we needed, the pool and hot tub were a plus! The owner/host Cory was veryl accommodating and very quick to respond. We had a slight hiccup with the fridge and he was right there to check it out, even brought us a large cooler with ice!
Stayed 4 nights in Aug 2022

2/10 Terrible

Mildred P., Alton

Disliked: Cleanliness
Do not rent here.
Upon arrival at the home it was 89 degrees in the home and over 100 degrees outside.The AC didn’t work.Very poor communication on fixing the AC.After being there for 6 days in a very hot house the AC never gotten fixed.They told us they would compensate our stay but never did.We had to purchase fans to stay cool.The home wasn’t very clean so we had to do some cleaning ourself.Couldn’t cook much in the kitchen do to no AC and the home was already hot inside.After checkout the owner claim we had some damage that wasn’t true so he wouldn’t have to compensate us and never did.Good thing I did a video upon entering and exiting the home to prove that it wasn’t anything wrong or broken.
Stayed 7 nights in Jun 2022
Response from VrboOwner on 24 Dec 2023
We had multiple issues with Mildred, yes, at the time the air conditioning in the home went out, it had never happened before, but there’s always a first time, We did everything we could to get a technician out there to take care of it. Mildred didn’t purchase fans I purchased fans for them, And compensated her for their discomfort,, many of the things she wrote here is stretching the truth quite a bit, and some of them completely untrue, I am a host of seven years I have more than 4000 reviews across two platforms and have hosted more than 50,000 People, we pride ourselves on being professional and attentive, however, in Mildred’s case she became vengeful and spiteful. About the situation

4/10 Poor

Kirk B.

Disliked: Cleanliness
Disappointed & Expected More
From the moment I took possession of this property I saw inadequacies that were not apparent in the online photos. First, the furniture is in poor condition The sofas in the den look mangy and less than desirable to sit on. Two chairs in the living room are peeling. A recliner in the master bedroom has an arm that's barely attached. Second, the carpet is horrendous. Apparently, someone has attempted to clean it but it appears that an excessive amount of soap & water was left to dry and now the carpet is dirty and crunchy. Third, the television in the living room did not work; When turned on it only flashed a white light. This is the room we chose for movie night since the furniture was better than that in the den. Unfortunately, we had to cancel movie night. The property manager advised that all the TVs were checked and were operating a day prior to my arrival. Further, he stated that the TVs are only 2-3 years old. I DON'T BELIEVE HIM! Fourth, the ice maker that is built into the refrigerator does not work. Two ice trays were available but, nonetheless, insufficient for my party of eleven. The property manager did supply us with a bag of ice but still that was insufficient as we had day-after- day heat indices of 105°+. Fifth, the swimming pool and the hot tub were disgusting. Debris, sediment, dirt and even a lollipop had to be vacuumed out. Again, the property manager advised me that the pool & hot tub had been vacuumed a day before my arrival. I can only conclude two things. Maintenance and upkeep are not being done satisfactorily and inspections are not being done at all. The pool and the hot tub were my main factors in choosing this property. The pool guy did come to clean the pool on our second day. Sixth, the overall cleanliness was not acceptable. There were grape jelly splatters in the refrigerator that had to be cleaned before I could store food. Eating utensils that were stored inside kitchen drawers were dirty and caked with food. White towels were stained to the point that they were only suitable for the trash. Seventh, and last, there is a leak coming from the second floor ceiling for which I have positioned a pot to catch the water. I took photos to document my complaints. None of the aforementioned "just happened" as the property manager would have me believe. My family operates a vacation rental and, for it to succeed, work has to be put in far beyond the collection of money and fees.
Stayed 4 nights in Jul 2022

10/10 Excellent

Jacki M.

Liked: Cleanliness
The Henderson House
When we opened the front door to our rental we were all surprised at the size. Lots of space for 11 people to stay. The kitchen has a huge Island which made it easy access for all of our goodies. We had some fun with the pool table but there was only one useable pool stick. The pool was wonderful and the beds were comfortable. We really enjoyed our stay here and if we did this again would search out this rental.
Stayed 4 nights in Jun 2022
Response from VrboOwner on 7 Jul 2022
Jackie thank you so much it was a pleasure hosting for you and your group appreciate you leaving honest feedback, hope to see you in the future take care

10/10 Excellent

Kristie D., San Antonio

Quiet Neighborhood
This is a perfect place to get away from all the hustle in Las Vegas. We really enjoyed the spacious family areas and the pool. It could use some updates as far as the furniture goes. There was hair in the bathroom floor of the master bath as well as in the shower. Overall, I would stay here again and recommend this location to others.
Stayed 7 nights in May 2022

8/10 Good

Annabelle G.

Liked: Cleanliness
The place is clean but the bed sheets on all the rooms when we checked in were not changed..
The place is ok, but the bedsheets on the rooms were not freshly laundered. we had to wash the sheets on our first day.
Stayed 4 nights in May 2022

8/10 Good

Sarah M.

Liked: Cleanliness
Overall, had a fun stay!
6 adults in our group. Check in was easy, host let us in a little early which was great! House had plenty of amenities.. toiletries, towels, condiments, coffee, laundry soap, shampoo, etc. Host was fast and responsive with questions and concerns and when we wanted the hot tub on… One issue was that they record your sound level in the backyard, so we were told to keep our volume down at 7pm! No problem… we turned the music down and kept it down after that… but the neighbor dog barks.. LOUD and A Lot… The house is huge and spacious, and in a good area, but definitely needs updating… couches are worn, some blinds are missing / or don’t close, pillows are flat… but overall the space was great for 6 of us, and we had a great time, nice pool and hot tub!
Stayed 4 nights in Apr 2022

6/10 Okay

Paula F.

Nice House/location
Enjoyable trip and great location. The only real issue we had was with the TV. There were no cable stations and the NCAA tournament and Masters was on. Otherwise it wouldn’t have been an issue. We have rented a lot of VRBO’s and have never had to ask for the remote to the TV. I thought that was strange. Shelby was very accommodating when we needed something or had a question and I appreciated that. All in all it was a great trip!
Stayed 7 nights in Apr 2022

10/10 Excellent

Ruben P., Dillon, Colorado

Liked: Cleanliness
It was the perfect place for our vacation
We loved everyday of our stayed
Stayed 4 nights in Feb 2022

10/10 Excellent

Jennifer L.

Liked: Cleanliness
Large house for the group
We enjoyed our stay here. The pillows were a little thin and we didn't have enough bath towels, but besides that, the house was well stocked and clean upon arrival. It was a little annoying to have to text the host to use the jacuzzi (and we couldn't use it after 7 pm) but we still got to use it during the weekend so it was fine. Overall, we enjoyed our stay here!
Stayed 4 nights in Oct 2021

10/10 Excellent

Jon L., Fayetteville TN

Liked: Cleanliness
An excellent mini resort!
This place has it all, the host is awesome and its the way to visit Vegas with large groups of those who you enjoy the most.
Stayed 4 nights in Dec 2020
Response from VrboOwner on 22 Jan 2021
John thanks so much for taking the time to leave feedback for others it was a pleasure hosting for you

6/10 Okay

Sue B.

Disliked: Cleanliness
Vegas Stay
The location of the property is terrific. Nice neighborhood, 20 minutes to the Strip and 15 minutes to the airport. The house is very spacious and was well appointed with furniture and a washer/dryer. Kitchen is updated. There was plenty of room for our entire group to relax. The entire house needs to be deep cleaned especially the carpet which is stained in several areas. Many of the blinds were either broken or missing. House definitely needs some attention.
Response from VrboOwner on 27 Nov 2020
Sue thank you for taking the time to leave feedback... we have the carpets cleaned Once every couple months buy NewRez..My apologies they were scheduled to come shortly after your departure, we take the fort 4 rowed of blinds off of sliding doors simply because they get broken too many times this is not an accident or neglect