"We have mixed views on this Banyan Tree Property. The room and the grounds were lovely and very well maintained, including things for kids to do, however there were some key details lacking which means this property falls short of the standards we expect from Banyan Tree. Firstly the service was quite frosty and not as attentive as it could have been, I know there was a language barrier, but it doesn’t account for everything. Please note I would not put our butler in this category - Teresa was absolutely fantastic and a testament to the hotel. Nothing was too much effort for her and she made our stay very enjoyable. Secondly, the breakfast was very average in terms of quality of food and service. I would expect much better from a five star property. Finally, there was a terrible paint fumes smell at the swimming pool on the final day of our stay. Other guests also commented on this."
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