图书馆
查看供应情况

关于里斯本瑟琳娜秘密花园酒店 - 青年旅馆的点评

3 out of 5
里斯本瑟琳娜秘密花园酒店 - 青年旅馆
Beco Carrasco nº1, Lisbon

点评

8.6

超赞

10 分 - 超赞。73 条好评，共有 139 条点评" "
8 分 - 还可以。46 条好评，共有 139 条点评" "
6 分 - 一般。10 条好评，共有 139 条点评" "
4 分 - 很差。5 条好评，共有 139 条点评" "
2 分 - 糟糕。5 条好评，共有 139 条点评" "

8.6/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Christiane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The best features of this Selina is the very convenient location in a small but central street in Barrio Alto. Public transport (several busses and the historical 28) is very near (Metro Cais do Sodré in 10min walk), but you don‘t suffer from noise. Lot‘s of nice restaurants and bars around, Chiado and a lot of sights in walking distance. I booked a standard room, which is ideal for one person, but could be quite small for two. Got 205 in the 2nd floor with nice garden view and enough light. Room and ensuite bathroom were clean (and serviced every day). Check-in was friendly and effective including a tour around the property (btw: very charming reception staff). Used the clean common kitchen several times. Missed a coffee making facility (not even a french press was available…). Unfortunately, buying coffee in the restaurant was not a good alternative, as I experienced staff there several times as not attentive and rather unfriendly. On my last day it was not possible to place an order at all, because the young lady busily prepared orange juice and stood backwise to the desk, not reacting on my three friendly trys to call her… Overall the 5-night-stay was good and suited my needs fully. Especially as I booked it in a package with the flight for less than 700,- €.
2024 年 4 月入住 5 晚

6/10 一般

Lauren

不满意：清洁度
Nice area! A little loud but overall not bad for what you pay for.
2024 年 4 月入住 3 晚
Selina 于 2024年04月24日 的回复
Hi Lauren, We're glad to hear you enjoyed the area! While we regret any noise inconvenience, we're pleased you found value in your stay. Thank you for choosing us!Best, Selina Team

8/10 还可以

Lucy

Great cute hostel, like upscale in terms of a hostel - great common areas, we had a private room and only thing was it was a little hot and the only way to get air was windows, but the room was right next to the common coworkspace and you could hear everything with the window open
2024 年 4 月入住 1 晚
Selina 于 2024年04月5日 的回复
Dear Lucy, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hostel and found it to be cute and upscale in terms of hostel standards. We're glad you appreciated our great common areas. We apologize for any inconvenience caused by the temperature in your private room and the noise from the common co-working space. We'll definitely take your feedback into consideration to improve our accommodations for future guests. Best, Selina Team

10/10 超赞

Catherine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

Mailin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Hostel
2024 年 2 月入住 6 晚

10/10 超赞

Leonardo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Selina staff is young but very committed and professional. And the facilities are very cozy and attractive.
2024 年 2 月入住 5 晚

10/10 超赞

Benoit

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚

10/10 超赞

Sarah

2024 年 2 月入住 4 晚

10/10 超赞

Yuki

满意：清洁度、员工和服务、服务设施、住宿条件和设施
スタッフの方々がとてもフレンドリーでよかったです。施設も、キッチンが充実していたほか、全体的に他のドミトリーに比べて清潔でした。 短期滞在でしたが、もっと長く滞在したいと思うことができました。

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Foi ótima, as(os) funcionárias(os) são super atenciosas. Estão de parabéns!
2024 年 1 月入住 4 晚

10/10 超赞

chloe suin

2024 年 1 月入住 5 晚

10/10 超赞

Carmen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
👍
2024 年 1 月入住 7 晚

10/10 超赞

KUN XIANG

满意：住宿条件和设施，服务设施
It’s unlike the other hostel I’ve stayed, this is just like hotel standards.
2024 年 1 月入住 2 晚

4/10 很差

Andreea，NEW YORK

2023 年 11 月入住 2 晚

6/10 一般

Marianne

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：清洁度
Not worth the price
It's cute and all but guys it's just not worth the price. It's still a hostel at the end of the day, it's just dressed up to look cute for instagram.. The shared bathrooms are kept in very poor condition and the check in process was unbelievably long. Nothing was horribly wrong, it's just that for the price, you can likely get a regular hotel room.
2023 年 11 月入住 1 晚

8/10 还可以

Lacey

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Staff were amazing and the hostel had lots of amenities. During my stay it felt safe and was close to lots of local restaurants. It’s located in a great area of Lisbon and close to lots of wonderful attractions!
2023 年 11 月入住 4 晚

8/10 还可以

Petra

满意：员工和服务、住宿条件和设施、客房舒适度
Långweekend på Selina i Lissabon
Jättemysigt hotell med många platser att sitta ute på, mycket grönska. Restaurangen har god vegetarisk mat.
2023 年 10 月入住 3 晚

6/10 一般

Sarah-Ida

2023 年 10 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Kristy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing vibes food decor location and company felt very happy there and programmes were brilliant will return
2023 年 10 月入住 2 晚
Selina 于 2023年10月12日 的回复
Thank you for taking the time to share your wonderful experience at Selina Lisbon! We're thrilled that you enjoyed the positive vibes, food, decor, and our central location. It's fantastic to hear that you had a great time with our programs and that you're planning to return. We can't wait to welcome you back for another amazing stay!Thanks & Regards,

4/10 很差

Luzia

不满意：住宿条件和设施，服务设施
Unfortunately, I was very disappointed with my stay at Selina Lisbon. The Rooftop was closed for my entire stay and they didn’t offer any kind of compensation for this or inform me upfront. Also, facilities in the dorms are very limited, there are no chairs, no nothing, very limited space to store your belongings securely. The only space that could be locked is in the bunk bed which is very impractical if you sleep on the upper one. Air quality was extremely bad in the dorm and on the last night there was a huge party right outside the window so it was super loud. I asked the staff for a bunk bed in any other dorm or any other solution and they just offered I could pay for a single room which would’ve been 350€ for one night so that was kind of ridiculous. The pool area is kinda nice but also not very clean and space is very limited. All in all, not worth 45€ per night for a bed in a 6-person-dorm.
2023 年 10 月入住 3 晚
Selina 于 2023年10月8日 的回复
We're truly sorry to hear about the disappointments you faced during your stay at Selina Lisbon. Your feedback is invaluable, and we apologize for the inconvenience with the closed rooftop and the limitations in the dorms. We will work on improving the facilities and communication to prevent such occurrences in the future. Please know that your concerns will be taken into serious consideration to enhance the overall guest experience.Thanks & Regards,

10/10 超赞

Emma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
2023 年 9 月入住 2 晚
Selina 于 2023年10月1日 的回复
We're thrilled you had a great stay with us! If you have any specific feedback or suggestions on how we can make your next stay even better, feel free to share. We look forward to welcoming you again.Thanks & Regards,

8/10 还可以

andrew

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Fin hemlig trädgård
2023 年 9 月入住 4 晚

8/10 还可以

Darren

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
If they give you room 13, refuse to take it!! It’s right next to the restaurant and the door slams every 30 seconds and it is really noisy in the room. Other than that, it’s a good choice property if you’re on a budget and would like an outdoor pool. The rooftop bar is also great.
2023 年 9 月入住 4 晚
General Manager 于 2023年09月17日 的回复
We appreciate your feedback and apologize for the inconvenience with the noise. We'll make sure to address this concern promptly. It's great to know you enjoyed our outdoor pool and rooftop bar, and we hope to welcome you again for a much more peaceful experience.Thanks & Regards,

10/10 超赞

Liliana

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy buena atención y servicio
2023 年 8 月入住 4 晚
Selina 于 2023年09月8日 的回复
Thank you for your kind words.We're delighted to hear that you received very good care and service during your stay. Providing excellent service to our guests is our top priority.We look forward to welcoming you back in the future.Thanks & Regards,

8/10 还可以

bobbi

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 3 晚

2/10 糟糕

James

2023 年 8 月入住 2 晚

10/10 超赞

Diana Neves

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
super friendly staff
2023 年 8 月入住 6 晚
Selina 于 2023年08月20日 的回复
Thank you very much for your feedback.We are glad you found our staff super friendly.Hope to see you again soon!

10/10 超赞

Alexandre

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 6 晚

10/10 超赞

Jennifer Luisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sehr schönes Hotel/Hostel, die Bar ist total schön und gemütlich, sehr stylisches Hotel insgesamt, Frühstück sehr gut und coole entspannte Leute
2023 年 7 月入住 4 晚
Selina 于 2023年07月31日 的回复
Thank you for the lovely review!We're glad that you liked ou hostel atmosphere and that you could meet new people during your stay. We look forward to hosting you again soon!

10/10 超赞

Catherine

2023 年 7 月入住 4 晚

10/10 超赞

Helen Louise

与家人出行
满意：住宿条件和设施，员工和服务
Very good value
2023 年 7 月入住 3 晚
General Manager 于 2023年07月15日 的回复
I'm glad you found the hostel to be of very good value! It's always great when travelers feel they received excellent quality and service for the price they paid. Hoping to see you again !

10/10 超赞

Yara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good experience
Overall it was very good. The room was clean and comfortable The breakfast at the hostel’s restaurant was very good and enough for the price. There should be AC in the rooms especially in the bathrooms. It was very noisy during morning&noon there were constructions in the street behind the hostel.
2023 年 7 月入住 3 晚
Selina 于 2023年07月14日 的回复
Thank you for your positive feedback. We apologize for any inconveniences you experienced during your stay. We appreciate your input and hope to improve in the future.

2/10 糟糕

Ariane

商务旅客
满意：住宿条件和设施，清洁度
不满意：客房舒适度
beau mais pas pour dormir ...
Juste impossible de dormir : entre les discussions sous la fenêtre et dans le dortoir aucun respect des personnes qui dorment (rapport d'un couple à partir de 2h00 du mat, vraisemblablement bien alcoolisé jusqu'à 5 heures... le rendez vous du matin a été difficile à mener... dommage car le lieu et son concept sont bien intéressants !
2023 年 5 月入住 1 晚

8/10 还可以

Magda lizeth，queens

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Everything was excellent, the hotel was very clean and the location was perfect
2023 年 6 月入住 2 晚

10/10 超赞

Sina

2023 年 6 月入住 3 晚

8/10 还可以

Magda lizeth，queens

满意：清洁度、员工和服务、住宿条件和设施
everything very good 😊
2023 年 6 月入住 2 晚
General Manager 于 2023年06月18日 的回复
Dear Magda,Thank you for sharing your comments!We look forward to welcoming you again soon.Warmest greetings,Selina Secret Garden.

10/10 超赞

Janine

满意：清洁度、员工和服务、住宿条件和设施
Fantastic stay!!
2023 年 6 月入住 3 晚
General Manager 于 2023年06月18日 的回复
Dear Janine,Thank you for sharing your comments. We are very happy to hear that you had a great stay with us! We look forward to welcoming you back soon!With best regards,Selina Secret Garden.

10/10 超赞

Emma

2023 年 5 月入住 2 晚
General Manager 于 2023年06月7日 的回复
Dear Emma,Thank you so much for taking the time to provide this rating, don't hesitate to tell us more about your stay! :)See you soon,Selina Secret Garden

8/10 还可以

Mirjana

2023 年 5 月入住 2 晚
General Manager 于 2023年05月27日 的回复
Dear Mirjana,Thank you so much for taking the time to provide this rating, don't hesitate to tell us more about your stay!See you soon,Selina Secret Garden

8/10 还可以

真实旅客

满意：员工和服务，清洁度
The shared bathrooms for the dorm rooms were small and cramped without any shelves to put toiletries in the shower and only one of the two in the area where I was staying had a hook on the door. They need more hooks for clothes, towels, etc., as well as a shelf in the shower. Other guests broke the hooks on the wall in the shared room I was in on my first day there, but it was repaired in about 24 hours. Hotels.com does not mention that the coworking space is an extra €10/day if you want to use that room, which was frustrating because it was part of why I chose the hotel. The pool could use a cleaning, as there were piles of dirt/sand on the bottom in the corners.
2023 年 5 月入住 5 晚
Selina 于 2023年05月20日 的回复
Dear guest,Thank you so much for taking the time to give this detailed feedback. Your experience means a lot to us. We will take your comments very seriously to vastly improve our services, and make your next stay with us better!See you very soon,Selina Secret Garden

10/10 超赞

Audrey，shefford

2023 年 5 月入住 2 晚

10/10 超赞

Amy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Excellent location, private room was spacious and comfortable, super helpful reception staff and great on-site restaurant and bar. Sound insulation in rooms very bad so you could hear adjoining bathroom and people on corridor clearly, something to consider for light sleepers. Pool was closed for maintenance the 3 days we stayed.
2023 年 4 月入住 3 晚
General Manager 于 2023年05月6日 的回复
Dear Amy,Thank you so much for all your comments, we are happy to hear that you enjoyed your stay, and feel very sorry regarding the noise! We hope we can do better next time.Best Regards,Selina Secret Garden

8/10 还可以

Marco

2023 年 4 月入住 4 晚
General Manager 于 2023年04月28日 的回复
Dear Marco,Thank you for providing this rating, don't hesitate to tell us more about your stay!Best Regards,Selina Secret Garden

8/10 还可以

Natalia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Los chicos de la recepción muy amables. El desayuno muy sabroso. El Rooftoop con muy buen ambiente. Muy buena ubicación en el centro de la ciudad, cerca de atracciones de la parte antigua de la ciudad. Muy recomendado.
2023 年 4 月入住 4 晚
General Manager 于 2023年05月27日 的回复
Dear Mirjana,Thank you so much for taking the time to provide this rating, don't hesitate to tell us more about your stay!See you soon,Selina Secret Garden

10/10 超赞

Fernanda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótimo! Recomendo para quem quer economizar!
Ótimo local, camas confortáveis e localização boa!
2023 年 3 月入住 3 晚
Selina 于 2023年04月7日 的回复
Dear Fernanda,Thank you for taking the time to provide this kind rating.We are happy to hear that you enjoyed your stay.See you soon at Selina!Best regards,Selina Secret Garden

2/10 糟糕

Hyun Uk

2023 年 4 月入住 2 晚
Selina 于 2023年04月7日 的回复
Dear Hyun,Thank you for taking the time to provide this rating.Don't hesitate to tell us more about your experience!Best Regards,Selina Secret Garden

10/10 超赞

Danny

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Gabby and her team were outstanding hosts! Well worth a return visit.
2023 年 3 月入住 2 晚

2/10 糟糕

Guillermo

不满意：清洁度、住宿条件和设施、客房舒适度
Impresentables
Anularon mi reserva, hecha con semanas de antelación, el mismo día de partida, cuando estaba embarcando en el avión. Hotels.com, asimismo, fue un auténtico desastre y me envió a un hotel en el que no tenían habitaciones cuando llegué. Tras un rato negociando, me ofrecieron un hotel mejor y me dijeron que pagase yo la reserva y ellos me devolvian la diferencia. Han pasado tres semanas, he entregado los papeles, y sigo esperando.
2023 年 2 月入住 2 晚
Selina 于 2023年04月6日 的回复
Hello Guillermo, Your comments are extremely valuable to us. We are extremely sorry to hear that your experience was not a great one and we fully understand this was very inconvenient for you. We are working around the clock to improve our services and taking next steps to make sure you can receive what was agreed. Please, if you need anything else, contact us by the channels provided on this website for guest service. We hope that you will give us another chance to really make your experience an awesome one.Sincerely,Selina Secret Garden