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“Very disappointing stay considering paying up to Euro 1500/ ++ per night F&B - 2 out of 3 restaurants are booked for event and not available to guest - Food quality is subpar (from breakfast to dinner) Spa - Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival - Heated pool temperature is lukewarm at most Room - Sound proof in bedroom is very poor, you can……

“at first, overwhelmed by the greetings from all the staffs in the lobby, too friendly or overwhelmed is subjective. what really threw us off was that as a five star hotel that emphasized on services, charging for bottled water was just ridiculous. this was the first five star hotel where we were charged for bottled water. besides, the brand they offered was the same as a FOUR STAR hotel nearby, and they gave out the water nonstop and fully complimentary!! DEFINITELY NOT WORTH THE PRICE. ”

“very beautiful hotel.also the town is very nice view.”

“paying this price can stay more more better hotel. so disappointed”

“Good location ”

“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”

“I love the laundry machine, also great view from rooftop Feels like home to me”

“We arrived at 5 pm. Although check in was at 3 we still had to wait for our room to be ready. The property was beautiful. There was a piano player outdoors in the evening that was fantastic. Location was great. Beds very comfortable. Think the service could have been better at breakfast. Never received requested 2nd cup of coffee.”

“Nice ”

“A complete gem. We would highly recommend. Only negatives were that there is no shop on site for any small amenities & the meal prices on site are a bit high. The property, views, rooms, service & amenities are first class all the way.”

“No”

“Excellent experience of Thịs staying. The hotel is closed to the Centrale station with easy access to metro and restaurants. I will stay in this hotel if I come to Milan again.”