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关于伦敦 - 肯辛顿英迪格酒店 - IHG 旗下饭店的点评

4 out of 5
伦敦 - 肯辛顿英迪格酒店 - IHG 旗下饭店
34-44 Barkston Gardens, London, England

点评

9.0

非常棒

10 分 - 超赞。595 条好评，共有 1000 条点评" "
8 分 - 还可以。303 条好评，共有 1000 条点评" "
6 分 - 一般。65 条好评，共有 1000 条点评" "
4 分 - 很差。24 条好评，共有 1000 条点评" "
2 分 - 糟糕。13 条好评，共有 1000 条点评" "

9.2/10

清洁度

9.4/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Yim ling

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience
It was overall a great experience. The location is ideal if you want to live near the museums. The room was spacious and comfortable, and breakfast was delicious. I’m thoroughly pleased and impressed by Hotel Indigo.
2021 年 12 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 2 晚
Guest relations Team 于 2019年12月26日 的回复
Hello, Thank you for your score of 4/5. We look forward to welcome you back and ensure we make your stay even better to get a 5/5. :)

8/10 还可以

MENGEN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
還不錯
2019 年 9 月入住 2 晚
Leandra Marshall 于 2019年10月16日 的回复
Thank you for taking the time to review us. We always appreciate feedback from our guests. It is our pleasure to make your stay as lovely as possible. We look forward tom hosting you again. Warm regards.

6/10 一般

WEN HUI

满意：清洁度、住宿条件和设施、客房舒适度
整體算不錯 櫃檯和餐廳人員多多面帶笑容就更棒 一起訂了兩間房希望能夠同樓層
2019 年 6 月入住 1 晚
Annalisa 于 2019年07月9日 的回复
Hi Wen Hui, Many thanks for the positive feedback. We are looking forward to having you again! Warm regards, Annalisa Guest Relations

6/10 一般

WEN HUI

满意：清洁度、住宿条件和设施、客房舒适度
整體算不錯只是辦理入住員工態度不友善 我們訂兩間房安排不同樓層一間地下一樓另外一間是1樓 床在廁所出入口 要求換房只說今天房間滿 訂房時已經寫清楚希望兩間在附近同樓層 回答令人不滿意
2019 年 6 月入住 2 晚
Annalisa 于 2019年07月9日 的回复
Dear WEN HUI, Many thanks for providing your feedback. We are grateful that you've chosen the Hotel Indigo to host you. As always, we wanted nothing more but to ensure your experience turns as positive as possible. I'm sorry that the room and the amenities provided did not meet your expectations. Please if you experience any problem of this kind, inform a member of the staff during your stay as can always find solutions. We are always on the lookout for ways to make your experience memorable. Reviews such as this goes a long way in identifying areas where we can improve. We may not have gotten off the right foot but I'm positive to make it better for your next stay. Thank you for taking the time to let us know about your stay with us. Best regards, Annalisa Guest Relations

8/10 还可以

Chi Ming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 3 晚
Annalisa 于 2019年05月10日 的回复
Dear guest, Many thanks for sharing your feedback. We hope to hosting you soon! Warmest regards, Annalisa Guest relations

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 6 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置好
酒店位置非常好，地铁中转站旁边。有ms超市，买熟食很方便。酒店旁边有家黎巴嫩餐厅，很好吃。地下层房间有点暗，楼上比较好。
2018 年 10 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
No air-conditioned on the first night but the hotel offered us complimentary breakfast and accommodation for the first day. We had to call hotels.com by ourselves and then the staff of hotels.com called the hotel to confirm the refund nd of the first day. We were offered an air-conditioned room at lower ground. Though there were windows but could not be opened. But the room was really big and comfortable. Most importantly, it’s air-conditioned. The staff are all helpful and friendly! The location is good with lots of restaurants nearby and close to the underground.
2018 年 7 月入住 6 晚
Louise - Guest relations 于 2018年08月11日 的回复
Hey there, Thank you for taking the time to share your experience with us. We truly apologize for our lack of air conditioning. We are glad to read that you loved our helpful staff! We would love to welcome you again soon in the heart of Earl's Court. Warmest regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Excellent location, quiet neigborhood, friendly staff! My first time staying at hotel indigo and will surely return again.
Kenji Queva - Front Office Manager 于 2018年02月25日 的回复
Hey there! Thanks for taking the time to share you great feedback! So happy to read that you would consider us again! Lets make it happen! All the best, Kenji Queva - Front Office Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 3 晚
Kenji Queva - Front Office Manager 于 2018年01月19日 的回复
Hey there! Thanks for the perfect score! Hope to welcome you back. All the best, Kenji Queva - Front Office Manager

10/10 超赞

L，Taipei

满意：清洁度、员工和服务、住宿条件和设施
close to tube station
the first night i stayed there was a bit noisy, and then we asked to change the room, and the second night was much better.
2017 年 12 月入住 2 晚
Kenji Queva - Front Office Manager 于 2018年01月5日 的回复
Hi there L, Cheers for the 5 star review! Seems like we managed to get things right after the first night which shows our dedication to our guest enjoying there stay. We hope to welcome you back very soon. Warmest Regards, Kenji Queva - Front Office Manager

10/10 超赞

Yuen Lai Anne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
The hotel is excellent and just 3 min walk to Earl's Court Station. There is a Marks and Spencer Food shop at the opposite side of the street. Really convenient
2017 年 8 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 3 晚

8/10 还可以

Hsin Lin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地點離捷運站很近，拖行李有殘障步道非常方便！早餐也非常好吃！
2017 年 5 月入住 2 晚

10/10 超赞

Hsin Lin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適的飯店
2017 年 5 月入住 5 晚

10/10 超赞

IAN U

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 5 月入住 5 晚

8/10 还可以

Chinshui

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
一樓客房略吵

10/10 超赞

CC Wang，Wang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很舒適的飯店
住8天 離地鐵近 飯店服務貼心 房間在倫敦算大 工作人員態度好 很讚的入住體驗 有機會去倫敦 會再去
Kenji 于 2017年02月21日 的回复
Hello CC Wang!, Thanks for sharing your experience. We are all glad that you enjoyed the overall stay and made the most of our ideal location! Hope you will visit us again soon in the near future. Warmest Regards, Kenji Queva - Front Office Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the price is good for this quality, room is clean
the price is good for this quality, room is clean, just next to underground
General Manager 于 2017年01月31日 的回复
Dear Valued Guest, Thank you for taking the time in sharing your 5 star experience with us. We are very happy to see you found the service and quality to your expectations. We hope to welcome you back in the near future. Warmest Regards, Kenji Queva - Front Office Manager

10/10 超赞

Robin，Monroe

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the third stay for us and they went above and beyond on every aspect of our stay! Keep up the great work!
2024 年 5 月入住 7 晚

8/10 还可以

Lynda Maree

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The breakfast was a little slow but the location is amazing and the staff are lovely
2024 年 5 月入住 4 晚

6/10 一般

John

团体旅客
满意：员工和服务，清洁度
Hotel is dated looking and way too much money for what you get. Staff was sufficient but not friendly with the exception of one person at check in. Area near hotel is a bit seedy. There are better places to stay for the price. I have stayed at other Indigo hotels but this one did not measure up.
2024 年 4 月入住 4 晚

8/10 还可以

Vassili

2024 年 4 月入住 8 晚

4/10 很差

Gibson

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I got a premium room and was told that all the premium rooms were in the basement. Further, I was told that if I didn't want to stay in the basement, I would have to take a standard room and get no refund.
2024 年 4 月入住 4 晚

8/10 还可以

Nele

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

10/10 超赞

Ellen，OAKLAND

2024 年 3 月入住 3 晚

10/10 超赞

Ellen，OAKLAND

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel Indigo is possibility the perfect quintessential London hotel, updated with every modern comfort a traveler would need or want. Great location in Earl's Court across the street from the Piccadilly line (think airport and central London easy access). Wonderful, welcoming, genuinely hospitable staff. Spacious, quiet, beautifully decorated rooms with a great bed, mini-frig, hot pot, iron, large TV, even robes and slippers. Rain shower and very nice bath products. The site has a breakfast buffet, restaurant, and bar open late. Fast Wi-Fi. Hotel Indigo is going to be my go-to pied-de-terre anytime I am in London.
2024 年 3 月入住 2 晚

10/10 超赞

Jody，Drumheller

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚

6/10 一般

Mr T

满意：清洁度、员工和服务、住宿条件和设施
Indigo Hotel
Room was smaller than we had expected, Breakfast was good and reasonable choice Staff were very friendly
2024 年 2 月入住 3 晚

10/10 超赞

Linda

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Superbra hotell väldigt nära tunnelbanestationen earls court. Trevliga restauranger i närheten. Allra bäst var den supergoda frukosten där du kunde beställa från meny. Äggröran o kaffet ger jag 10 poäng. Personalen var väldigt trevlig o hjälpsam, åker jag tillbaka till London kommer jag definitivt bo här igen
2024 年 2 月入住 4 晚

10/10 超赞

Tiago

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 5 晚

10/10 超赞

LOUISE

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Great staff , welcoming front desk and wonderful breakfast with lots of options ! We had our dog with us and stayed in a ground floor room which was perfect, everyone was so dog friendly , will definitely recommend !!
2024 年 1 月入住 3 晚

10/10 超赞

Marc

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Prima gelegen hotel. Mooie buurt. Metro is super handig naar de luchthaven (rechtstreekse verbinding en makkelijk toegankelijk) en verbinding naar centrum is ook prima. Heel aardige staf en leuke bediening bij het ontbijt door Rodger en collega’s.
2024 年 1 月入住 4 晚

10/10 超赞

Mogens

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚

8/10 还可以

Angelica

与家人出行
满意：客房舒适度，员工和服务
2023 年 12 月入住 3 晚

10/10 超赞

Olivier

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hôtel en una zona tranquila , cerca declo que queríamos ver !!
2023 年 12 月入住 3 晚

10/10 超赞

Marco

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Third time in Indigo Hotel Kensinghton... never disappointed! Maybe some refurbishment needed in the rooms ( details)
2023 年 12 月入住 7 晚

6/10 一般

Jean

与家人出行, 商务旅客
2023 年 12 月入住 4 晚

8/10 还可以

Frode

与家人出行
满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 3 晚

10/10 超赞

Carolina

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Hotel!!! Really comfortable beds 👌💯
2023 年 11 月入住 2 晚

8/10 还可以

Claire

与家人出行
满意：住宿条件和设施，清洁度
不满意：客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Casper

与配偶出行
满意：住宿条件和设施，服务设施
不满意：员工和服务
Beautiful Hotel with room for Improvement. The hotel is elegant and boasts a fantastic location. The staff was friendly and accommodating, contributing to a pleasant atmosphere. Unfortunately, there were some challenges. One significant downside was that the cleaning staff forgot to service our room one night, even though we were out all day. This resulted in that we hade to go the reception to request toilet paper and towels. We also encountered a negative experience during breakfast, where the ordered English breakfast plate with hash browns, did not have hashbrowns delivered. Other customers also asked for it, but after a while the staff got back and said it was sold it. This is fair, but then they should at said that when ordring instead of just leave it out of the plate. Another downside, was after the first cleaning, our basement-level window was widely left open, with it being November and us being out the entire day, we returned to a room temeratur of below 14 degrees. The air conditioning was ineffective and made considerable noise, worst was the last night, were this noises from it forcing us to turn it off. Despite setting target to 24 degrees, it never passed 19 degrees and often colder. Although we raised some these concerns with the staff, and they said they would look into it, we did not hear further. We rate the hotel 3 out of 5 stars. While the hotel has potential and many positive features, we hope that our feedback can contribute to improvement.
2023 年 11 月入住 3 晚

8/10 还可以

George

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Great location.
2023 年 9 月入住 5 晚

10/10 超赞

Roy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, nice hotel Can improve the breakfast
2023 年 11 月入住 4 晚

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We love the Indigo brand and this one didn't disappoint. Well appointed room, big for London. Breakfast staff very polite and helpful. We would return.
2023 年 11 月入住 1 晚

10/10 超赞

Sofia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location! Walk or take tube/bus anywhere you’d like. Safe location and lovely shopping dining area. Lots of offerings nearby. Staff was great. Rooms serviced daily and very clean. Breakfast was great, lots of ala cart offerings and hot food service. We’ll definitely try and stay again
2023 年 11 月入住 11 晚

8/10 还可以

Lord J.F.

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

8/10 还可以

Seiichi

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 7 晚