Very helpful gentleman at reception and convient to Bars restaurants shopping
Mary
於 2025 年 7 月住了 1 晚
6/10 一般
Miriam
家人同遊
2025 年 6 月 30 日
讚好:職員與服務
不滿:住宿狀況
We stayed here end of June for 2 nights.
There is parking for free if you can get in as the parking lot is tiny and fits maybe 5 mini cars. We got in the first night but had to park in the local NCP lot by the station at £22 for 24hrs (we were in London in all day). The staff were very helpful though and did message me that spaces weren’t available.
The room was pretty tired and worn. The curtains were in tatters and had a plaster hanging off one of them which was gross. The window latches were broken and dangerous. It was so hot that the portable fan did nothing.
The beds were comfy and clean.
The bathroom was very old and the shower was awful. Toilet seat was broken. The radiator was stuck on and the bathroom was hot which made the room hot. I was sweating while brushing my teeth as I had the door shut to stop the bedroom becoming over heated.
The kettle worked and the free tea was good.
The staff were helpful.
I had prepaid on Expedia and on arrival I thought they took a security deposit but they took full payment again. On check out there was a lot of hassle to show I had been wrongly charged. Eventually later that day I did get my money refunded.
I don’t feel that the quality of the room justifies the price. I was told it’s new management so I hope they can take this feedback and clean up the rooms.
Miriam
於 2025 年 6 月住了 2 晚
10/10 優異
Peter
多人同遊
2025 年 6 月 20 日
讚好:整潔度、設施服務和住宿狀況
Very comfortable and close to downtown Richmond!
Peter
於 2025 年 6 月住了 2 晚
10/10 優異
Catherine (Norwich)
2025 年 6 月 17 日
讚好:整潔度、職員與服務和住宿狀況
Catherine
於 2025 年 6 月住了 1 晚
4/10 欠佳
Annie
2025 年 6 月 6 日
不滿:設施服務和住宿狀況
It's handy for Richmond Station and the reception staff are pleasant.
My room had torn curtains, held together with paperclips. It also had a torn lampshade, plus a broken picture frame, in which the glass had been mended with sellotape.
Annie
於 2025 年 6 月住了 2 晚
10/10 優異
Kathryn
伴侶同遊, 多人同遊
2025 年 5 月 28 日
讚好:整潔度、設施服務和住宿狀況
!
Kathryn
於 2025 年 5 月住了 1 晚
4/10 欠佳
Kaitlyn
伴侶同遊
2025 年 5 月 17 日
不滿:設施服務和住宿狀況
The hallways smelled weird and the bed was extemely uncomfortable.
Kaitlyn
於 2025 年 5 月住了 1 晚
6/10 一般
PE
家人同遊
2025 年 4 月 30 日
不滿:設施服務和住宿狀況
Washroom door was held together with tape. It was a place to sleep, but substandard as a "hotel."
PE
於 2025 年 4 月住了 1 晚
8/10 不錯
Evan
2025 年 4 月 28 日
讚好:整潔度和職員與服務
不滿:住宿狀況
Evan
於 2025 年 4 月住了 3 晚
8/10 不錯
Gerry
2025 年 4 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is comfortable but very quirky, with lots of short staircases.
Gerry
於 2025 年 4 月住了 1 晚
6/10 一般
Benchekroun
2025 年 4 月 21 日
Benchekroun
於 2025 年 4 月住了 1 晚
4/10 欠佳
Paul
2025 年 4 月 11 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Window wouldn’t close properly, so room not secured and very drafty.
Hotel too far from restaurants to get any breakfast.
Paul
於 2025 年 4 月住了 1 晚
2/10 很差
Colin
商務旅客
2025 年 3 月 27 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Not good
The hotel is not in good condition. The room I had do not have a toilet or shower. I should’ve perhaps realised that when booking. But, this was the first and last time I shall stay here
Colin
於 2025 年 3 月住了 1 晚
8/10 不錯
Andreas
家人同遊
2025 年 3 月 25 日
讚好:整潔度
Andreas
於 2025 年 3 月住了 5 晚
8/10 不錯
ian
伴侶同遊
2025 年 3 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A couple of small issues raised with the property already
ian
於 2025 年 3 月住了 1 晚
10/10 優異
Ivor
商務旅客
2025 年 3 月 7 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly personal service and handy location in town centre, parking available, very good price for quality hotel in London area. 2min to train station with easy access to Central London.
Ivor
於 2025 年 3 月住了 1 晚
8/10 不錯
真實旅客
2025 年 3 月 2 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2025 年 3 月住了 1 晚
6/10 一般
seynabou
2025 年 2 月 26 日
讚好:職員與服務
不滿:整潔度和設施服務
Unfortunately the bed was not comfortable, they need new beds , the street noise and plane also flying over did not allow for a restful sleep.
seynabou
於 2025 年 2 月住了 2 晚
4/10 欠佳
Zarina
2025 年 2 月 25 日
讚好:整潔度和職員與服務
Great location for Richmond High street. Friendly stuff. Bear in mind there is a fly path over your head - gets noisy very early in the morning.
Zarina
於 2025 年 2 月住了 1 晚
10/10 優異
sylvia
伴侶同遊
2025 年 2 月 23 日
讚好:整潔度、職員與服務和住宿狀況
The only slight downsides were a bit of flight path and traffic noise, and occasional creaky floorboards above. It was a comfortable, spacious room, and although the supplies of tea/coffee/etc. and toiletries were simple, we certainly had everything we needed for our stay. The staff couldn't have been more pleasant or helpful. The location is excellent: a short walk from Richmond station in one direction and from Richmond centre in the other, offering a huge choice of restaurants and pubs, plus bakeries, shops and a supermarket. We travelled by train/tube but the hotel also has a car park.
sylvia
於 2025 年 2 月住了 1 晚
10/10 優異
Paula
家人同遊
2025 年 2 月 17 日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Very friendly staff and very welcoming. Close to the train station and places to eat. Hotel is very tired and shabby with a Fawlty Towers vibe. If you have any sense of humour, you'll love it!
Paula
於 2025 年 2 月住了 1 晚
10/10 優異
Catherine (Norwich)
商務旅客
2025 年 2 月 15 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is very close to the tube, with shops and facilities. The staff were helpful and the room was clean.