Disappointing Service & dishonestly from the staff
My family and I stayed in this hotel and experienced very unprofessional service and dishonesty from the night shift staff Jovane in this end of Nov.
We went back to the hotel at around 12:30 AM. We could not open our door after inserting the key card for a few times, so we went to the lobby and asked Jovane to check whether there was a problem with our key card. He checked our card and said there wasn’t any problem and asked us to try again. We then went up to our room again and tried again but the card still did not work, so we went back down to the front desk and told him our situation. At that moment, Jovane did not respond to any of our questions for a few seconds but let out a sigh as if we were annoying him. He expressed a very inattentive and rude attitude toward our family. He took his staff card and went straight to the elevator without saying anything. He inserted our key card after he inserted his staff card and successfully opened our door, but he blamed us for having a cellphone nearby causing the malfunction of the key card and lock. It was unreasonable for a guest to take the blame when there was no reminder to tell us not to have a cellphone near the lock. Even if we were to take the blame, the attitude of Jovane towards us was irresponsible. We ended up using 15 minutes just to get into our room "without a single apology" or even being treated with any acceptable or fair attitude.
Hon Piu
6/10 一般
真实旅客
2014年09月17日
满意:员工和服务,清洁度
真实旅客
6/10 一般
melissa
与家人出行
2024年05月19日
满意:住宿条件和设施
不满意:员工和服务
We stayed for 3 night and didn’t have room service at all. The room was nice and the breakfast was good. But they even asked we wanted room service and didn’t do it
melissa
2024 年 5 月入住 2 晚
4/10 很差
Jennifer M
与家人出行
2024年05月12日
Stains on the mattress and furniture. Staff was very polite and thoughtful. They were short staffed.
Jennifer M
2024 年 5 月入住 3 晚
6/10 一般
Jennifer,Toronto
与家人出行
2024年05月6日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Staff are wonderful. Property is under renovations, and desperately needs it. Should be at a huge discount, instead of $900 for three nights. Even the gym is bad. Missing weights and only one treadmill works. The included breakfast was awful. Only went once. The staff at the breakfast were so great though, even though the food was bad. Waffle maker was broken. The motel is dirty and old. Wouldn’t stay here again.
Jennifer
2024 年 5 月入住 3 晚
10/10 超赞
NATHAN
2024年05月4日
满意:员工和服务
NATHAN
2024 年 5 月入住 1 晚
8/10 还可以
Karen
2024年05月2日
满意:员工和服务
不满意:住宿条件和设施
Karen
2024 年 4 月入住 1 晚
4/10 很差
Michael
与配偶出行
2024年05月1日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
TV didn’t work. Could not connect to wifi
Michael
2024 年 4 月入住 1 晚
10/10 超赞
Lori
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like the fact that they have a breakfast for the guests.