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Reviews of Golden Sails Hotel

2.5 out of 5
Golden Sails Hotel
6285 E Pacific Coast Highway, Long Beach, CA

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1002 reviews" "
Rating 8 - Good. 283 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 84 out of 1002 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

A.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the price was reasonable my room was comfortable and clean it was more than expected not bad at all I would definitely book again your own sliding door with chairs to over look well kept property swimming pool,washer& dryer, vending machine, T.V selection is awesome 👍 microwave,frig
Stayed 1 night in May 2024

2/10 Terrible

Brandy, Orcutt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid $400 for the jacuzzi and it was a shower and jacuzzi like a two in one who want to relax in a jacuzzi where it’s a public shower and the smoke Lamar kept me up like the battery was dead and the air conditioner was loud and took 45 mins to warm up and start and loud the carpets dirty and when I got towels from maid there was a better room then I was given first experience was a trashy experience there price is over reared looked like an old seniors rest home
Stayed 2 nights in May 2024

10/10 Excellent

Gabe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything it was an awesome stay plus I was able to book a room with a in room Jacuzzi.
Stayed 1 night in Apr 2024
Response from Ben on 28 Apr 2024
Glad to hear you enjoyed your stay! We look forward to seeing you again next time you're in the LB area.

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on PCH .The lobby and the inner courtyard are nice and well maintained . The rest of the property - the exterior, rooms ,and parking lot surface need major improvements .
Stayed 2 nights in Apr 2024
Response from Ben on 28 Apr 2024
Roger, Thank you for your feedback -- we're working our hardest to repair what we can to improve guest experience, and we take your feedback seriously. We'll gladly pass this on up, and hopefully next time you're in town we'll be further along in our renovations and you'll be able to enjoy fresher accommodations at the same great location.

10/10 Excellent

Chris

Stayed 4 nights in Apr 2024

8/10 Good

john

Liked: Cleanliness, staff & service
big rooms, comfy bed, clean bathroom. extremely gracious staff and housekeeping
Stayed 3 nights in Apr 2024
Response from Ben on 28 Apr 2024
Thanks for taking the time to give us some love, John! I'm so glad you had a good experience, especially with our staff. We hope to see you again soon!

10/10 Excellent

Joshua

Business traveller
Would stay again
Stayed 2 nights in Apr 2024
Response from Ben on 28 Apr 2024
And we'd love to have you back, Joshua!Thanks for taking the time to let us know you enjoyed your stay.

6/10 Okay

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Someone was screaming outside at about 3AM
Stayed 3 nights in Apr 2024
Response from Ben on 28 Apr 2024
Edward, Thanks for your feedback. I do hope you reached out to the Front Desk at the time, as we have security and front desk staff overnight to ensure guests have a pleasant stay and a restful night. Hopefully your accommodations were adequate and you were able to get back to sleep, and enjoyed the rest of your stay. If you're back in Long Beach in the future, we hope you consider us when choosing a place to stay.

2/10 Terrible

CHANGWOO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ben on 28 Apr 2024
Sorry to see that you had an unpleasant experience during your stay. Please let us know if you have any specific questions or concerns so that we may address them and work on making improvements for future guests.

10/10 Excellent

Shall, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ben on 28 Apr 2024
Looks like you had a good experience visiting us, Shall. Thanks for taking the time to let us know! Happy Travels!

8/10 Good

Aimee

This is a dingy but close to the venue I was going to. It was a bit noisy from street traffic. My room was bit grungy and the hair dryer didn’t work. They also took a $100 deposit and only returned $68 without explanation. It’s within walking distance of a few restaurants but not worth spending another night there. I would not stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service
Overall, this property was a great stay for the price and location. It is outdated, but clean and provided basic necessities. My main complaint would be that the fire alarm went off around 430AM one night during our stay and was not turned off for about 45 minutes. It was a false alarm thankfully, but it was so loud in our room that we had to wait the entire time in the lobby. I was extremely surprised that nobody reached out to us to reimburse us for the night (we were there 6 days).
Stayed 6 nights in Apr 2024

8/10 Good

Paulette

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

8/10 Good

adam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Liked: Staff & service
staff was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Lamont

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice close to beach and shopping
Stayed 2 nights in Oct 2023
Response from Ben on 28 Apr 2024
Thanks for your feedback, Lamont!Looks like you had a pleasant experience. Thanks for taking the time to review us.

2/10 Terrible

Mahrya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. The heater didn’t work. There is a cold draft that comes through the front door because there is a huge gap and I was immediately itching which leads me to believe there were bed bugs. The towels felt damp like they had never fully dried. When I called the front desk I was told it was just the humidity. They didn’t offer to bring new towel. I wanted to leave but couldn’t afford to book another hotel. Also this one was way overpriced and misleading on their ad in Expedia. There is no hot tub and no dining facilities. I was also afraid to park my car in the back.
Stayed 1 night in Mar 2024

6/10 Okay

Vicki

Stayed 2 nights in Mar 2024

6/10 Okay

Annoin

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cassidy

Stayed 1 night in Mar 2024

8/10 Good

wendi

Stayed 1 night in Mar 2024

8/10 Good

Karen

Stayed 5 nights in Mar 2024

10/10 Excellent

Debbie

Stayed 2 nights in Mar 2024

6/10 Okay

Eliane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice and friendly staff. Convenient location, close to CSU, Long Beach and beach. Hotel is older, elevator was broken.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Alden

Liked: Cleanliness, amenities
They're staff was very accomodating and professional.
Stayed 3 nights in Mar 2024

8/10 Good

Pam

Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for what we needed to do.
Stayed 2 nights in Mar 2024
Response from Ben on 28 Apr 2024
Glad to hear we fit so nicely into your travel plans, Richard. And thanks for taking the time to review us! Keep us in mind next time you're in the area; we'd love to have you back!

10/10 Excellent

Vera, Tacoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, courteous staff, as a senior i felt safe.
Stayed 2 nights in Feb 2024
Response from Ben on 28 Apr 2024
Vera, I'm so glad to hear you felt safe and that the staff made you feel comfortable and welcome -- all of those things sure do help us get a good nights sleep. Thank you for taking the time for writing us a review. And we look forward to hosting you here again the next time you visit Long Beach.

4/10 Poor

Warren

Liked: Staff & service
Disliked: Property conditions & facilities
The TV is absurdly small and the bed was terrible
Stayed 2 nights in Feb 2024
Response from Ben on 28 Apr 2024
Warren, I'm so sorry to hear you weren't satisfied with your stay. We're working every day to make improvements and I will add these two items to my list to discuss in our next staff meeting.

10/10 Excellent

Alden

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very accommodating.
Stayed 4 nights in Feb 2024

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Feb 2024

8/10 Good

Juan

Stayed 2 nights in Feb 2024

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just love the whole experience
Stayed 1 night in Feb 2024
Response from Deborah Comouche - General Manager on 24 Feb 2024
thank you for taking the time to do this review. We are so pleased that you experience was a good one and hope to see you again in the future. In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Okay

Timothy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was as clean as possible since its glory days during the Ford administration.
Stayed 1 night in Feb 2024

6/10 Okay

Stacy

The property is very old and outdated. Countertops and cabinets are discolored.
Stayed 1 night in Feb 2024

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great location
Nice hotel. Great location. Ask to stay in back so you don’t hear the busy road. Room had refrigerator, microwave and coffee maker with coffee. Would stay here again.
Stayed 1 night in Jan 2024
Response from Deborah Comouche - General Manager on 13 Feb 2024
Thank you for taking the time to do this review. We are pleased to hear that you enjoyed your stay with us and hope that we will see you again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Okay

Kevin Melton

Maids start knocking on the doors to early why I am still sleeping waking me up, Need to give out do not disturb signs.
Stayed 1 night in Feb 2024

10/10 Excellent

Prthu

Stayed 2 nights in Feb 2024
Response from Deborah Comouche - General Manager on 24 Feb 2024
thank you for taking the time to do this review. We are so pleased that your experience was a good one and hope that you will come back again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Okay

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
One and done
The hotel is incredibly dated and could use some updating. Carpet was in terrible shape and is in need of immediate replacement. The TV is perhaps the smallest I’ve seen in any hotel had a sound that could best be described as tinny. It’s a “value hotel” and we paid much more than the quality would dictate. Should not be more than $100 per night. The one positive is that the staff is very friendly.
Carpet in really bad shape
Very small TV, poor sound
Stayed 1 night in Feb 2024
Response from Deborah Comouche - General Manager on 13 Feb 2024
Thank you for taking the time to do this reivew. I apologize for the issues you had while staying at our hotel and wish you all the best in your future endeavors.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, will book again.
Response from Deborah Comouche - General Manager on 13 Feb 2024
Thank you for taking the time to do this review. We are pleased that your experience was a good one while staying at our hotel. We hope to see you again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was Amazing stay
The staff was truly amazing and friendly the room was clean & Smelled very good. No issues with sleeping
Stayed 1 night in Feb 2024
Response from Deborah Comouche - General Manager on 13 Feb 2024
Thank you for taking the time to do this review. We are please to hear that your experience was a good one while staying at our hotel. We hope to see you again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Good

Dawn

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Deborah on 9 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Please feel free to contact us and it will be our pleasure to assist you further.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 Terrible

yuen ling

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is old and outdated, bathroom and the wall seems dirty. But the location is actually good,and all the staff are nice.
Stayed 3 nights in Feb 2024
Response from Deborah on 8 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and great room rate. Your staff are really friendly people. We come to your area this time every year. Looking forward to seeing you in 2025.
Stayed 3 nights in Jan 2024
Response from Deborah on 6 Feb 2024
Thank you for taking the time to do this review. We are happy to hear that your experience was a good one and look forward to seeing you again in the future.In the meantime, stay safe, dry and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Friendly and great location. Very old and outdated which is probably why the rates are lower. Definitely would be great if the place gets fixed up.
Stayed 2 nights in Jan 2024
Response from Deborah Comouche - General Manager on 7 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 Terrible

John P, Chicago

Disliked: Cleanliness, amenities, property conditions & facilities
On arrival, it was not clear they had a room for me b/c of "New software." Then my room had no towels. When I called, the hand set was sticky. The hallway smelled like garbage. The elevator was very old and unimproved. And so on.
Stayed 2 nights in Feb 2024
Response from Deborah Comouche - General Manager on 7 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Good

Meredith

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deborah Comouche - General Manager on 7 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 Terrible

LA SHANA

Stayed 1 night in Feb 2024

8/10 Good

Roger

Stayed 1 night in Feb 2024
Response from Deborah Comouche - General Manager on 7 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel