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Reviews of AC Hotel by Marriott Los Angeles South Bay

3.5 out of 5
AC Hotel by Marriott Los Angeles South Bay
2130 East Maple Avenue, El Segundo, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

NICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Christi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can get away from it all and still be 24 minutes away from home just in case my dog needs me! Yes, i could bring him but he's anti social.
Stayed 1 night in May 2024

8/10 Good

Keana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel friendly staff. I would book again in the future
Stayed 2 nights in May 2024

10/10 Excellent

boris

Liked: Cleanliness
Good
Stayed 1 night in May 2024

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

LAKEISHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. My family enjoyed the stay and the flora was beautiful and had a really nice vibe.
Stayed 2 nights in May 2024

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desks ladies were amazing and very welcoming. They took the time to explain everything about the area and hotel.
Stayed 1 night in May 2024

8/10 Good

Yolanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The area around it wasn’t bad. It’s by the airport so I didn’t expect much. However the service when we asked for help with the luggage was not so great. The front desk told us the carts were out front. The valet person was more help than the front desk and he was running around helping customers with their cars. I wish I knew his name. Other that that I don’t have anything bad to say about the rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Raylena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the auto charge for parking
Stayed 2 nights in Feb 2024

10/10 Excellent

Alice, Fresno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and options for eating were great there if you don't want to drive. Parking is walkable, but for a few dollars more you can choose valet.
Stayed 2 nights in Apr 2024

8/10 Good

Pablo

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
ok hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Jimmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel I would recommend I will be back
Stayed 1 night in Mar 2024

10/10 Excellent

Ireion

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pashawn

Liked: Amenities
Good place
Stayed 2 nights in Apr 2024

10/10 Excellent

Channel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great and very accommodating!
Stayed 1 night in Apr 2024

10/10 Excellent

Bridgett

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish they would just include the parking fee as part of the hotel charge.
Stayed 1 night in Apr 2024

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

LaKisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place !!
Stayed 1 night in Apr 2024

10/10 Excellent

Ayanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean. Staff was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Shanna-Kay

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with my stay at this property. As someone who gets the ick from shared living spaces, this hotel didn’t gross me out
Stayed 1 night in Apr 2024
Response from Front desk team on 15 Apr 2024
Dear Shanna-Kay, thank you for staying with us and we are glad you had a pleasant experience at the AC Hotel by Marriott. We hope to host you again very soon.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Apr 2024
Response from Front desk team on 15 Apr 2024
Thank you Christopher for staying with us and we appreciate your comment. We are glad to hear that your stay was a 4/5. We look forward to hosting you again anytime!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had issues with expedia it is the second time this has happened. I tried to check in and the attendent could not find my reservation. I was on the phone trying to get this cleared up for over an hour. There was some issue with expedia not transferring over my booking to the fossa website that they do their booking on. (someone forgot to complete their job)The attendant also kept telling me to cancel but that if we rebook the prices was going to be higher due to it being last min and the first attendent did not want to price match. she was an issue in itslef because idk if it was a language barrier but she kept running in circles of what needed to be done. I just felt that it was just messy on both part but the second attendent with was very helpful once she stepped in she just said she was going to bill expedia but over all the hotel itslef was nice just the booking through expedia might as well book directly through the hotel. Because imagine if there was no more available rooms like where would we go.
Stayed 1 night in Apr 2024
Response from Front desk team on 15 Apr 2024
Dear Jennifer, we are sorry to hear that you had difficulties with your expedia booking. We are glad one of our front desk associate was able to help you. Please next time, feel free to contact us directly, we will be glad to assist you with your future bookings.Thank you for choosing to stay with us, we appreciate your feedbacks and we look forward to hosting you soon!

10/10 Excellent

Jae Seong, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk team on 16 Apr 2024
Dear Jae Seong, thank you for staying with us and we are so thrilled that your experience at the AC Hotel was a 5/5. Looking forward to hosting you again soon!

10/10 Excellent

Michele

Stayed 1 night in Apr 2024

10/10 Excellent

Jimena

Stayed 2 nights in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Front desk team on 15 Apr 2024
Thank you Alexis for staying with us and the nice comment, we were glad you enjoyed your experience at the AC Hotel by Marriott in El Segundo!

10/10 Excellent

Erikson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk team on 11 Apr 2024
We would like to thank you Erikson for taking the time to share your appreciation regarding your previous experience at the AC Hotel. We are glad it was a 5/5, we look forward to welcoming again anytime soon!

8/10 Good

Rasheeda, Los Angeles

Stayed 2 nights in Apr 2024

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front desk team on 11 Apr 2024
What a rate Junior, thank you so much for your appreciation! At the AC Hotel we make our customers a priority!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Front desk team on 11 Apr 2024
Thank you Samuel for staying with us and the amazing rate you gave us, looking forward to host you again anytimne!

10/10 Excellent

Manmoht

Stayed 1 night in Mar 2024

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk team on 11 Apr 2024
Thank you Diamond for your stay with us and taking the time to share this amazing rate! Your feedbacks are valuable for us! Once again thank you very much.

10/10 Excellent

Legger and Izetta

Stayed 2 nights in Apr 2024

10/10 Excellent

lorenza

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk checked me olinand attachedy bonvoy number to the reservation even though I didn't have it on my phone. The room was fine but it was out of body wash. I expected some better benefit with my Bonvoy account but didn't get it
Stayed 1 night in Apr 2024
Response from Front desk team on 7 Apr 2024
Dear Michael, thank you for staying with us and taking the time to share your feedbacks.We have definitely share your comment with our housekeeping leadership team in order to take immediate actions.After checking your reservation, we did add your Marriott Bonvoy member, thank you for your loyalty. As a member we could have offered you a complimentary check out at noon if needed.We hope to see you again very soon.

6/10 Okay

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk team on 7 Apr 2024
Thank you Jin for staying with us and rating your stay with us. We hope to see you again at the AC Hotel by Marriott in El Segundo.

10/10 Excellent

Clifford

Travelled with partner
Liked: Amenities
Very friendly and informative desk people.
Stayed 1 night in Apr 2024
Response from Front desk team on 7 Apr 2024
Dear Clifford, thank you for staying with us. We will definitely share your feedbacks with our front desk team. It's always a pleasure to help our guests. Looking forward to host you again anytime.

10/10 Excellent

Eun Kyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk team on 7 Apr 2024
Dear Eun Kyoung, thank you for the amazing rate, it was a pleasure hosting you, thank you for staying with us!

10/10 Excellent

Dan

Stayed 1 night in Mar 2024

10/10 Excellent

Sergio Reginaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Front desk team on 5 Apr 2024
Thanks Sergio for staying with us and we are glad that you enjoyed the hotel and all facilities. We look forward to hosting you anytime soon!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Mar 2024
Response from Front desk team on 4 Apr 2024
Dear Jorge, thank you so much for your comment and the amazing rate you gave for your stay with us!We look forward to hosting you anytime soon!

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk team on 4 Apr 2024
Thank you so much Whitney for the amazing rate, we were glad to have you here at the AC Hotel by Marriott in El Segundo!

10/10 Excellent

alex

Stayed 1 night in Mar 2024

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned
Stayed 2 nights in Mar 2024
Response from Front desk team on 2 Apr 2024
Dear Alex, we sincerely apologize for the inconvenience you have met during your stay. We have redirected your feedbacks to our housekeeping manager team to take immediate actions. The service provided is below our standards, once again we do apologize and we hope you might give us a second chance.Please feel free to contact us anytime, we will be happy to assist you personally for anything you may need.

10/10 Excellent

Ronald

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Mar 2024
Response from Front desk team on 1 Apr 2024
Thank you so much Ronald for staying with us and taking the time to share your appreciation. Hope to welcome you again!