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Reviews of Hotel Hermosa

3 out of 5
Hotel Hermosa
2515 Pacific Coast Hwy, Hermosa Beach, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1009 reviews" "
Rating 8 - Good. 250 out of 1009 reviews" "
Rating 6 - Okay. 131 out of 1009 reviews" "
Rating 4 - Poor. 63 out of 1009 reviews" "
Rating 2 - Terrible. 61 out of 1009 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to enjoy Hermosa beach, thanks!
Stayed 1 night in May 2024

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like how clean and how safe it felt
Stayed 3 nights in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Mariola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, grocery store on another side of the street.
Stayed 5 nights in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Dana

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel registration agent was unfriendly and did not suggest a better room option as we were facing the street once we got there. We did not have time to change rooms as we were on our way to a festival- it was incredibly noisy all night and we would not stay again
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

BaRack

Liked: Property conditions & facilities
Amazing hotel and we had a great time
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff members were courteous and accommodating
Stayed 3 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Farhad

Travelled with family, Travelled with group
Disliked: Amenities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

María Rosana

Liked: Staff & service, property conditions & facilities
Nice stay!
Stayed 5 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Lilia

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel is nice in general, clean with new rooms , hotel has a cute little outdoor pool, jacuzzi, a very big outdoor recreation zone, cool modern lobby and coffee/smoothie bar. But free wifi is weak , they charge for good internet ( without your permission, just adding to your bill), they charge for clear bottles of water ( didn’t inform in advance), those cheap details a bit disappointing..But location is great-20 min walk to Manhattan beach and 25 min to walk to Hermosa Beach with nice bars, great piers. Would recommend to visit Lazy Acres-market on opposite side-it’s a good supermarket with great bakery, coffee, fruit and salad and hot food bars. Hotel is far away from Hollywood and Downtown , Long Beach, Santa Monica .
Stayed 4 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. In order to access our complimentary Wi-Fi, please ensure to choose the network under the name HHermosa_Guest. Once through, click the complimentary option. There is also an option for enhanced internet for a charge of 14.95 that will be billed to the room if chosen otherwise there is no charge. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Robert, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Convenient location on PCH, even if it is a bit of a walk to the beach, as well as Hermosa Beach’s Pier Street.
Stayed 2 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very modern and clean , staff very friendly .would of liked more restaurants nearby
Stayed 7 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Kristyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel a lot. It was very clean and most of the staff was very friendly and kind. We would definitely stay here again. My only nit would be that it was impossible to reach them by phone. It kept a constant busy signal no matter which number I’d call either from Expedia or the internet. Not sure if they were having phone issues or what. We loved it though. Really clean which I appreciated so much and loved that they had a restaurant for breakfast and fresh coffee almost every morning. One morning they didn’t for some reason, human related I’m sure. They were great! We will be back!
Stayed 4 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Rodger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite beach hotel
Stayed 4 nights in Mar 2024
Response from Guest Services on 29 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Kade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on 29 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place!
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Pun Kam

Stayed 2 nights in Mar 2024
Response from Guest Services on 15 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Erin, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Charging for parking ?
Stayed 4 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Parking is an 18 per night fee. Your comments have been shared with the appropriate departments so that they may be addressed.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel Hermosa is a ‘nice enough’ hotel close to the beach. It’s clearly an old hotel that has had a facelift and it just about gets away with it, without showing its age too much. The decor is funky and the place is clean, our room has a beautiful view of the ocean. Problem with being an older hotel is that the walls are very thin, leading to us having to call reception 3 times at 4am because our neighbour had his TV blasting all night long and there was a party down the hallway that we could hear very loudly. The in room AC units are also very old (but covered by an attractive looking box to modernise the room) which means they are very loud every time they click on and off, as was our fridge which sounded like a small motorcycle every time the compressor clicked on to cool it. The symphony of the AC, Fridge and our selfish neighbour lead to a pretty miserable night. Overall the hotel is fine, but it’s vastly overpriced for what you get.
Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

8/10 Good

Heather, Sarasota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and many food options. It was a little noisy when the roads were busy, but we enjoyed our stay. The rooms were nice and beds were comfortable.
Stayed 3 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

4/10 Poor

Allan

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
Not a neighborhood I would recommend staying in. My wife and I were on our Honeymoon and we were targeted for complaints for about everything, within 2 hours of checking in. We played some music on low around 12pm and took a shower and we got complaints from management. Mind blowing. We then flew to Las Vegas to the Venetian and boy that’s hospitality.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The rooms were very clean.
Stayed 5 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

James

Stayed 2 nights in Mar 2024
Response from Guest Services on 8 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Donald

Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Sébastien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and fairly new hotel! Amazing staff, especially the assistant manager who was so nice! Just wish the room was a bit larger or that they had connecting rooms because for a family of 4 with suitcases, it got pretty tight! Other than that it is a lovely place close to everything!
Stayed 2 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

2/10 Terrible

Max

Disliked: Cleanliness, property conditions & facilities
Stains on bed, shower water made me itchy, receptionist was asleep on the desk when I walked in.
Stayed 2 nights in Mar 2024
Response from Guest Services on 6 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the stay issues; we wish you would've let us know about your concerns because we would've been glad to assist you. Your comments have been shared with the appropriate departments so that they may be addressed.

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 6 Mar 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Abbie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel seemed very understaffed. At check in time we waited an hour for our room to be ready, and the amenities were lacking. The walk to the pier and beach was longer than advertised and was not in a convenient spot as put on the website.
Stayed 1 night in Mar 2024
Response from Guest Services on 6 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the stay issues; we wish you would've let us know about your concerns because we would've been glad to assist you. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

linda

Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Dancristian, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice, clean hotel
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Kazuyo

Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Aquilino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Hal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It did help that we were upgraded to an ocean view room. We originally received a city view, but the traffic noise was unbearable when we walked in. Staff was nice and had a room available. That made our stay much nicer.
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for walk ability to the beach, with a great view, for a good price. We recommend it highly.
Stayed 3 nights in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Noah

Stayed 1 night in Feb 2024
Response from Guest Services on 25 Mar 2024
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Rosa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, cute style and convenient location. Staff was friendly and helpful!
Stayed 4 nights in Feb 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Christian

Business traveller
Disliked: Staff & service
mid all the way around. “city view” means nothing. Their photos are much better than the hotel itself. You won’t feel unsafe or dirty but you won’t be impressed.
Stayed 3 nights in Jan 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the stay issues; we wish you would've let us know about your concerns because we would've been glad to assist you. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Daynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
The wifi was very week and I was on business trip.
Stayed 4 nights in Jan 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the stay issues; we wish you would've let us know about your concerns because we would've been glad to assist you. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

francois, canet en roussillon

Travelled with partner
Liked: Amenities
Nice
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

6/10 Okay

Tiffani

Disliked: Staff & service, amenities
Front desk was nice, but housekeeping ignored my do not disturb sign & walked in on me in my room. It was clean but very small & out dated. My TV in the room was broken. The only breakfast option was toast or bagel & Im gluten intolerant so that was a bummer. And the website pics were great but the hotel didn’t live up to them. I’m not sure if I’d stay there again
Stayed 3 nights in Jan 2024
Response from Guest Services on 28 Feb 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the stay issues; we wish you would've let us know about your concerns because we would've been glad to assist you. Your comments have been shared with the appropriate departments so that they may be addressed.