Balcony
Check availability

Reviews of Industry Inn & Suites

2.5 out of 5
Industry Inn & Suites
13736 E Valley Blvd, La Puente, CA

Reviews

7.4

Good

Rating 10 - Excellent. 308 out of 814 reviews" "
Rating 8 - Good. 204 out of 814 reviews" "
Rating 6 - Okay. 126 out of 814 reviews" "
Rating 4 - Poor. 65 out of 814 reviews" "
Rating 2 - Terrible. 111 out of 814 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay
Stayed 2 nights in Apr 2024
Response from Arav C on 30 Apr 2024
Michael,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

2/10 Terrible

Viviana

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is the worst hotel I’ve ever stayed at. From the moment we checked in we felt an eerie feeling. The people working the front desk didn’t speak English very well so it was difficult to check in. When we got to our room, I was shocked because it looked nothing like the pictures. The bed looked (and was) dirty, the pillows and sheets had stains, the floors were scratched, tile broken in the bathroom, and the room had a strong chemical smell. It was so terrible that I ran to target and bought new sheets, pillow covers and blankets. Wouldn’t recommend this hotel!!
Stayed 1 night in Mar 2024
Response from Arav C on 30 Apr 2024
Viviana,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Juan

Stayed 1 night in Feb 2024
Response from Arav C on 30 Apr 2024
Juan,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Gladis, West Covina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Mar 2024
Response from Arav C on 19 Mar 2024
Gladis,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

2/10 Terrible

Maria

Stayed 1 night in Feb 2024
Response from Arav C on 19 Mar 2024
Maria,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future

4/10 Poor

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We didnt like the pillows, sheets or plastic mattress pad. The sheets didnt fit the bed and slipped off all night. We were still awake at 3am when the train came blasting through The soap was horrible and shattered into a million pieces when it hit the tub bottom.
Stayed 1 night in Feb 2024
Response from Arav C on 20 Feb 2024
Martin,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future

2/10 Terrible

Gladis, West Covina

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
No help at all
Stayed 1 night in Feb 2024
Response from Arav C on 20 Feb 2024
Gladis,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future

2/10 Terrible

Pablo

Travelled with partner
Disliked: Property conditions & facilities
Dirty sheets, might even have bed bugs we laid down and our entire skin started to itch. They switched our room and the sheets were stained again!
Stayed 1 night in Feb 2024
Response from AravC on 5 Feb 2024
Pablo,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

2/10 Terrible

Eduardo

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from AravC on 5 Feb 2024
Eduardo,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

8/10 Good

Mario

Stayed 1 night in Jan 2024
Response from AravC on 5 Feb 2024
Mario,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AravC on 5 Feb 2024
Valeria,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

Laura

Stayed 1 night in Jan 2024
Response from AravC on 5 Feb 2024
Laura,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Nathan R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always greeted upon checking in. Check-in is always quick and easy, especially if reservations are made in advance.
Stayed 1 night in Dec 2023
Response from Arav C on 3 Jan 2024
Nathan,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

2/10 Terrible

Hugo

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Arav C on 15 Dec 2023
Hugo,There is no record of you staying with us on the booking date. Please reply in detail how you were able to establish a negative review.

8/10 Good

Victor

Stayed 1 night in Dec 2023
Response from Arav C on 15 Dec 2023
Victor,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Tony

Stayed 1 night in Nov 2023
Response from Arav C on 15 Dec 2023
Tony,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

Ling

Liked: Staff & service, amenities, property conditions & facilities
Not bad
Stayed 1 night in Oct 2023
Response from Arav C on 4 Nov 2023
Ling,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Arav C on 4 Nov 2023
Jose,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Lupe

Stayed 1 night in Oct 2023
Response from Arav C on 23 Nov 2023
Lupe,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with a big bed.
Stayed 1 night in Oct 2023
Response from Arav C on 4 Nov 2023
Joel,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Yolanda

Stayed 1 night in Oct 2023
Response from Arav C on 4 Nov 2023
Yolanda,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

4/10 Poor

Qingci

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
A big gap is between the door and the wall.
Stayed 2 nights in Sep 2023
Response from Arav C on 4 Nov 2023
Qingci,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

6/10 Okay

Nelida

Disliked: Cleanliness, property conditions & facilities
I stay at this hotel alot but this time the room was dirty food on the side of the couch and a fork and trash under the couch. The TV was not working had to ask for them to help to turn it on.
Stayed 1 night in Oct 2023
Response from Arvind C on 10 Oct 2023
Nelida,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Arvind C on 10 Oct 2023
Frank,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Arvind C on 15 Sept 2023
Reynaldo,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

2/10 Terrible

Fabiola

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
There were so many bed bugs in the room i have pictures and videos! It was disgusting i had to do early check out. The only good thing was i was able to get a refund
Stayed 1 night in Sep 2023
Response from Arvind C on 15 Sept 2023
Fabiola,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
It was a great experience staying at Industry Inn
Stayed 1 night in Sep 2023
Response from Arvind C on 15 Sept 2023
Cruz,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

4/10 Poor

ting

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Arvind C on 15 Sept 2023
Ting,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AravC on 28 Aug 2023
Jose,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Aug 2023
Response from AravC on 28 Aug 2023
Kathy,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

Jorge Mata

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Aug 2023
Response from Arvind C on 28 Aug 2023
Jorge,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

jose

Stayed 1 night in Aug 2023
Response from Arvind C on 28 Aug 2023
Jose,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Okay

Maritza

Liked: Staff & service
Close to airport
Stayed 2 nights in Aug 2023
Response from AravC on 28 Aug 2023
Maritza,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is remodeled, and very nice! I would have given a 10 if the room smells a little bit better! I asked for non-smoking and the room smelled like smoking! When I asked to be changed to another room, they were not happy and make me go downstairs again.
Stayed 1 night in Aug 2023
Response from AravC on 28 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Hue

Stayed 1 night in Aug 2023
Response from AravC on 28 Aug 2023
Hue,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Okay

Akberet

Travelled with family
Liked: Cleanliness, staff & service
Limited restaurants around.
Stayed 2 nights in Jul 2023
Response from Arvind C on 28 Aug 2023
Akberet,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

8/10 Good

Yeraldi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room A/C was off when we arrived and it was hot and humid. Microwave was available in the connivence room, so you had to go out to use it. Our room key didn’t work the second night we returned so we had to go get it activated again.
Stayed 2 nights in Jul 2023
Response from Arvind C on 28 Aug 2023
Yeraldi,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Eveli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Arvind C on 2 Aug 2023
Eveli,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

2/10 Terrible

Michael

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled ugly place
Stayed 1 night in Jul 2023
Response from AravC on 2 Aug 2023
Micheal,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

Bernadette

Liked: Cleanliness, property conditions & facilities
Everything was great except the day before we left. We didn’t get our room cleaned nor any clean towels.
Stayed 5 nights in Jul 2023
Response from Arvind C on 24 Jul 2023
Bernadette,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

kelvin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This Inn locate on quietly area,but not that conveniently ,and this Inn should provide dress hanger and hair dryer that will be better,room is clean,staff is nice.
Stayed 2 nights in Jul 2023
Response from Arvind C on 6 Jul 2023
Kelvin,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

alan

Stayed 1 night in Jun 2023
Response from Arvind C on 2 Aug 2023
Alan,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

8/10 Good

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Jun 2023
Response from Arvind C on 23 Jun 2023
Alan,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Okay

Ana

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Arvind C on 12 Jun 2023
Ana,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love how quite and safe I felt! Friendly staff!
Stayed 2 nights in May 2023
Response from Arvind C on 27 May 2023
Christian,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

6/10 Okay

Tomas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So-so
Pros: relatively quiet, didn't hear people unless they walked past my door. Close to freeway Staff is nice Housekeeping does a good job with what they've got. Blackout curtains work Cons: furniture is old, stained and uncomfortable. No peephole in door TV didn't work No phone to call front desk Didn't give wifi password
Stayed 3 nights in May 2023
Response from Arvind C on 16 May 2023
Thomas,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

4/10 Poor

Ivan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pictures were nothing like actual property . Cabinets were missing handles . Mold on the broken shower tiles . Staff was really going through the motions . We asked for more pillows as they only gave us 2 flat ones per room and towels . Took them a day for the pillows and we never got the extra towels . We felt like the pictures of the rooms were of 1 renovated room the rest looked nothing like it .
Stayed 7 nights in May 2023
Response from Arvind C on 16 May 2023
Ivan,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

NICHOLAS

Stayed 1 night in Apr 2023
Response from Arvind C on 22 May 2023
Nicholas,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.