6/10 Okay
Ashley
Travelled with partner
1 May 2024
Liked: Cleanliness, staff & service
I loved how beautiful the hotels was!
However, a few pieces of hardware in the room were not working properly. The shower head didn’t appear screwed in correctly as water was spraying from the top. The nightstand lights were not working, even after turning all switches. We paid for valet as we rented an electric vehicle, and we sadly were not told that charging was not included, but an ADDITIONAL cost, it would be great if the charge was included. We tried to go to the carousel bar, and it was not easily explained how to ge there and didn’t end up using any of the amenities or bars/restaurants they have. Staff was pleasant, but there were several times where staff would rather talk to their peers and not connect with the person checking in. (Not me personally, but saw it several times with others)
Ashley
Stayed 4 nights in Apr 2024