John, Thank you very much for your recent stay, we are happy to see you enjoyed our accommodations. We thank you for sharing your experience with our future guests and welcome you to return and visit us again soon. Best regards,

Harj, Thank you for sharing your experience with our future guests, we welcome and appreciate your feedback. We are in the process of getting our furniture restore or replaced, everything will get much better. We are working on the outside as well as the inside to restore the location and make it better for all of our guests. We are very centrally located to many of the points of interest that Burbank and near by cities have to offer... LA Zoo, The Equestrian Center, Griffith Park Observatory, Down Town Burbank, Universal Studios, Warner Brother Studios and many many more. We are always here to help you, when staying with us if there is anything we can assist you with please do not hesitate to contact the front desk, everyone here is very responsive and always ready and happy to help. We will see you on the next one. Best regards,

Hello Pamela, It was a pleasure meeting you and your husband, thank you for your recent stay and we are glad everything worked out for you. The leaking in the restroom has been addressed, everything was changed and the restroom look amazing with all new shower fittings.We are working on renovating the exterior/interior and changes are in the works, we are moving in stages not to inconvenience our in house guests. Thank you again for your business and we hope to see you on the next one. Best regards,

Dustin, Thank you very much for your recent stay, we value and appreciate your business and thank you for your feedback. We are happy to see you enjoyed your stay, our quality of guest is usually a good one, if anyone encounters a noise issue, we will address it immediately as long as it is within our control. Should you need anything during your stay our front desk is always available and ready to help. Thank you again and we look forward to having you as our guest soon. Best regards,

Andras, Thank you for your feedback and your recent stay. Our breakfast hours have changed from 7am - 10am to 7am - 9:30am we have a very good variety for our guests to enjoy at no extra cost, a family of four will probably end up paying 100 or more at any of the local restaurants, imagine the bill for a multi night stay.Coffee and cold drinks are available throughout the day in our lobby during normal lobby hours. Thank you again and we hope to have you as one of our many returning guests in the near future. Best regards,

Monica,Thank you for your recent stay, we welcome your feedback and thank you for sharing your experience with our future guests. Frank's Restaurant primary function now days is being a filming location, it has always been filming friendly and has been in many many movies, tv shows, commercial and many other projects. Many famous people have walked these grounds. We like to think of it as bringing Hollywood to our guests. Our guests are more curious rather than bothered once they find out there will be filming during their stay. Although filming may be taking place, our guests are always our number one priority. In 2021 we did about 20 different projects and only received one complaint.We are happy to see you enjoyed your stay and found the location interesting with lots of history. Please visit us again soon. Best regards,

John, Thank you for your recent stay and sharing your feedback. Our staff is always ready and happy to help, we will always put our best foot forward to assure you have a successful stay, during the time here if there is anything you need, we will address it right away if it is within our means, if not, we will make the necessary suggestions. We welcome you to visit us again soon. Best regards,

Thank you for your recent stay, we value your business and thank you for trusting us with your hospitality needs. Best regards,

Thank you very much Antony for your recent stay, we value and appreciate your business and welcome you again soon. Best regards,

Bryan, Thank you very much for sharing your experience with our future guests, we are very happy to see you enjoyed our hospitality. Everyone here is very accommodating and welcoming, we are always here to help with any of your hospitality needs or if you simply have any questions we're always ready and happy to help. Thank you once again and we hope to have you back as one of our guests again soon. Best regards,

John, Thank you for trusting us with your hospitality needs, we value and appreciate your business. We are very centrally located near or just a short drive away from many of the points of interest that Burbank, Hollywood and Glendale have to offer. Dodger stadium, Hollywood bowl, Universal Studios, Warner Brother Studios, Griffith Park Observatory and many more.We are not the newest and most fancy hotel in the area, we understand there are many options but we do care about the quality of your stay and will always do our best to meet your standards. We look forward to having you as our guest again soon. Best regards,

Melissa, Thank you very much for your recent stay at Portofino Inn. One of the reasons why many of our guests choose to stay here is because once you pay for the room, everything else we offer is already included/complimentary. Daily Housekeeping, Breakfast, Bottle water in the room as welcoming gift, Wifi, Parking and much more. We hope to have you as our guest in the near future. Best regards,

Amy, Sorry you were unhappy with the location since we do not have a pool, you were also unhappy that we declined to cancel your reservation free of charge under the circumstances.It is very unfortunate that you lied to Expedia and gave us a bad rating due to the lack of this amenity which we do not advertise anywhere as having. In the future we recommend doing some research prior to booking, by assuring the hotel has the amenities you are looking for or must have, it will avoid you being upset at the wrong person.Expedia absorbed the cost of your relocation since we were not at .Hope you found the utopia you were looking for.Best regards,

Iva, Thank you for your recent stay and your feedback, we value and appreciate it. You are absolutely right, we do not charge for parking. Everything we offer is already included in the price of the room. Continental Breakfast, fountain drinks in the lobby through out the day, coffee and tea, daily house keeping, two bottles of water in the room as a welcoming gift, wifi, and then some. Our location is very popular we new and repeating guests, we always recommend booking in advance to secure a lower rate, last minute reservations always have the potential to be at a higher end based on the demand of the location and the area in general. Thank you again and we hope to be able to provide our hospitality to you and your family in the near future. Best regards,

Ian, Thank you for your feedback and sharing your experience with our future guests. Our guests safety is our number one priority, we monitor the cameras and do security checks as well as noise control in order to be proactive, we were aware of the noise mentioned above, it was someone passing by and quickly left, we continued to monitor to assure they were gone and no longer an issue. The TV system is in the process of being upgraded to Fiber TV, we are told everything will work much better including the quality of the picture as well as the remotes since we will no longer need sensors on the TV in order for the remote to work. (This should be completed mid May) Our breakfast does have a very nice variety for all our guests to enjoy, we are also in the process of setting some guidelines as to what is acceptable and what is not in order to keep those that abuse of the breakfast and drinks from doing so, luckily most guests are very modest and don't take more than it is reasonable.We thank you for feedback and please know we gave the maintenance team your concerns regarding the room for them to quickly address.Thank you again and we welcome you to visit us again soon. Best regards,

Andrew, Thank you for your feedback, we highly appreciate it, we have shared this information and the room number with our maintenance team for them to address, we don't limit the water usage, it may be a lose pipe that makes noise as the water pressure gets stronger, we will address this to prevent it from happening in the future. Sorry for the experience you had with the shower, our team will work diligently to resolve this matter.Should you consider to stay with us in the future please mention this to our front desk when booking and we will make sure to verify we don't have this issue in order to provide a much better experience. Thank you and best regards,

Theresa, Thank you for your recent stay, we value and appreciate your business. We look forward to having you again as our guest next time you are in Burbank. Best regards,

Zilphia, Thank you for your recent stay at Portofino Inn, happy to see you enjoyed your stay, we are under renovation with many projects all moving along simultaneously, as we make progress our location will only get better from the inside as well as the outside. We are sure our guests will enjoy the amenities and the location over all. Thank you and we hope to have you as our guest again soon. Best regards,

Thank you for your recent stay, we value your feedback and welcome it. Please visit us again soon. Best regards,

William, Thank you very much for trusting us with your hospitality needs. We are happy to see you enjoyed your stay and we will share with our staff your kind words, everyone here is very diligent, resourceful and welcoming to all of our guests. We welcome you visit us again soon. Best regards,

Maria, Thank you for your recent visit, we are very happy to see you enjoyed your stay and our staff was very helpful and courteous to you, we would expect nothing less of our staff. Please consider us the next you are in Burbank. Best regards,

Antranik, Thank you very much for your feedback, we welcome and appreciate it. We have shared this information with our maintenance and housekeeping team to help address and minimize the opportunity of this happening. We are considering adding more towels to the single king rooms to provide a better experience, for now, our guests can feel free to contact our front desk and we will be ready and more than happy to provide you with anything else our guests need. Best regards,

Mark, We are happy to see you enjoyed our location and our hospitality, we may not be the most fancy and newest hotel, however, we will always aim to provide the highest level of hospitality for all of our guests. When staying with us, if there is anything we can do to make your stay more pleasant, please allow us the opportunity to do so by contacting our front desk so we can provide a much better experience. Thank you and Best regards,

Thank you very much Madison for your recent stay, we value and appreciate your business and welcome you again soon. We are happy to see you enjoyed your stay and our accommodations. Best regards,

Thank you very much Shannon for your recent stay, we value and appreciate your business and welcome you again soon. Best regards,

Austin, Thank you very much for your recent stay. We value and appreciate your business and welcome your feedback. We are very happy to see you enjoyed our hospitality. We may not be the newest and most fancy hotel but we will always pride ourselves on the level of customer service we offer to all of our guests. We hope to have you as our guests again soon. Best regards,

Marjorie, Thank you for your business and for choosing Portofino Inn during your last trip to Burbank. We welcome you to visit us again soon. Best regards,

James, Thank you for your recent stay and for your feedback. We are currently working to improve our location from the inside out, from creating a new outside seating area for our guests to enjoy to redoing our furniture and many other items. We welcome you back so that we may offer a better experience for you. Best regards,

Thank you very much Reanna for your recent stay, we value and appreciate your business and welcome you again soon. Best regards,

Ruby, Thank you for trusting us with your hospitality needs, we value and appreciate your feedback. We strongly recommend making reservations in advance as possible to secure a more attractive rate. Once you pay for the reservation, everything we offer is already included in the price of the room. A last minute reservation will always mean possibly a higher rate, especially during peak season. Our front desk staff is very diligent, effective and resourceful, please allow us the opportunity to assist you with any of your hospitality needs to assure a better experience. We hope to see you again soon. Best regards,

Marlen, Thank you for your recent stay, happy you enjoyed your stay, it was great meeting you and congratulations on the newest member of your family. We welcome you to visit us again soon. Best regards,

Maria, We thank you for being a loyal guest of ours, we value and appreciate your business. It is very important for us to create and maintain a safe and clean, family environment for all of our guest as well as our staff. Many of our guests choose us based on the location, we are only a short drive/walk from Down Town Burbank and many of the points of interest that Burbank and near by cities have to offer.We do recommend making your reservations in advance to secure a best price, especially during peak season.Again, thank you for being one of our many loyal customers and we look forward to your next trip. Best regards,

Diana, Thank you for your sharing your experience with our future guests, we welcome your feedback and will share this with our maintenance team to address your concerns. Overall we are happy to see that you enjoyed your stay and slept quite well during your time with us.Thank you for trusting us with your hospitality needs, it was a pleasure meeting you and your husband. We hope it is not too long before you visit us again. Best regards,

Stephanie, Thank you for your feedback and your recent stay, we value and appreciate your business. We always aim to provide all of our guests with the best experience possible, if there is anything we need to address please do not hesitate to work with the front desk to assure a better experience. We are currently under an interior/exterior renovation, please excuse any dust or debris while this work is being completed. We welcome you to visit us again soon. Best regards,

Guadalupe, Thank you for your recent stay, we value and welcome your feedback. Any time you are staying at Portofino inn, please do not hesitate to contact the front desk should there be anything we can help you with to assure a better experience. If it's a small fix, we will address right away, even up to but not necessarily changing your room to assure a better experience. We welcome you to visit us again soon so we can provide a better experience. Best regards,

David, Thank you very much for your recent stay, we hope to have lived up to your standards and thank you for your business. We do recommend booking with as much time in advance as possible to secure a best rate, our location is frequently booked 45 days out from date of check in, the only thing that can happen as we get closer the date of checkin is, the prices will get higher and discounts will likely be less or not available especially during peak time.Again we thank you for your business and welcome you to visit us again soon. Best regards,

Rafayel, Thank you for your recent visit, we value and appreciate your business. We are very sorry for the experience you had this time, we take full ownership of the error in our part, we will continue to honor discounts and want to apologize once again. We hope that in the future you give us an opportunity to provide a much better experience. Best regards,

Kathy, Thank you for your recent stay, we value and appreciate your business and welcome your feedback. We are happy to see you enjoyed our accommodations and thank you for trusting us with your hospitality needs. Once you pay for the room everything else we offer is already include in the price of the room. We welcome you to visit us again soon. Best regards,

Alyssa, Thank you for your recent stay, we value and appreciate your business. When staying with us if there is anything we can do for you to make your stay more pleasant please allow us the opportunity to do so by calling the front desk and someone will be ready and more than happy to assist you.We welcome you to visit us again when staying in Burbank so we can provide a much better experience. Best regards,