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"Everything was clean and super nice"

"Everything was very good. "

"Everything was great! Will be coming back again!"

"Property was very clean and fun. Food and drinks can be really pricey at resort restaurants. "

"Excellent!!"

"We were welcomed at the property beautifully. There were drinks available, the check in was smooth and although our ocean view room had 2 giant palm trees blocking the view of the ocean (a little sneaky)— the room was spotless and clean. Now, before I came I did write to them to ask for their help setting up some special things for my sisters birthday. I wrote twice and received no response. Here is what was great: 1) one of the concierges (I wished I remembered her name- maybeMaya? ) was Amazing!! She set us up with a great whale watching tour, made a couple of calls for me, was super professional and delightful… 2) they had a nice bar pool 3) housekeeping staff are amazing. Our room was always cleaned flawlessly and they were super polite and kind. Here is what wasn’t: 1) I asked the concierge to help me find a hairdresser to get my hair done. I asked him for prices and he gave me a range. I was very clear that I My sister and I went to the hairdresser to get our hair one. They did a fine job but the bill came and it was $800. The owner sneaked off and left her receptionist to manage telling us the news. Now shame on me- I should have confirmed pricing when I went in. But when I knew the top of the range- it was inside my budget (it was going to be at the most 250 each) —- when I went to complain at the concierge- he was totally useless. Didn't do anything to help, didnt offer anything to make up for it- and the manager never called me as I requested. . "

"Clean room "

"The room was very clean, the restaurants and bars provided many options and the staff were all so kind and welcoming. Several pool options for you to have fun and swim, or to relax you can go down and get a chair at the beautiful beach for some quiet. The restaurants did cater to more American cuisine than authentic Mexican dishes and the quality could have been better in some places. You can easily walk right into town. The excellent staff and friendly people made the hotel experience and our overall stay was excellent. "

"There were pros and cons at this property. Great access to stores, the mall, different restaurants and the marina. Very busy area with lots of people approaching you for tours as well as to purchase things. "