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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1711 Main St Sw, Los Lunas, NM

Reviews

8.4

Very good

Rating 10 - Excellent. 185 out of 373 reviews" "
Rating 8 - Good. 118 out of 373 reviews" "
Rating 6 - Okay. 42 out of 373 reviews" "
Rating 4 - Poor. 14 out of 373 reviews" "
Rating 2 - Terrible. 14 out of 373 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Britney

Liked: Cleanliness, staff & service
The staff was very kind, i wish the pool was open but other than that i really enjoyed my stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tom, Fort Worth

Travelled with family
Nice place
Stayed 1 night in Jan 2024

10/10 Excellent

Tammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Allows pets for a $15 fee, free parking, free hot breakfast, clean large room.
Stayed 2 nights in Dec 2023
Response from Muna on 7 Jan 2024
Thank you for your positive feedback! We're delighted to know that you appreciated our pet-friendly policy, free parking, complimentary hot breakfast, and the cleanliness of our spacious rooms. We look forward to welcoming you and your furry friend back for another enjoyable stay.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and very nice. Although you can tell it is an older property and probably needs some upgrades in general everything was nice. Also the gentleman who was working the desk was very polite and helpful.
Stayed 1 night in Dec 2023
Response from Muna on 7 Jan 2024
Thank you for your positive comments! We're glad to hear that your room was clean and enjoyable. We appreciate your understanding about the age of the property and your recognition of the polite and helpful service provided by our staff. Your feedback is valuable, and we hope to welcome you back for another pleasant stay in the future.

6/10 Okay

Blanca

Stayed 3 nights in Nov 2023
Response from Muna on 7 Jan 2024
Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back and provide a better stay in the future.

10/10 Excellent

Elgia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Room was perfectly suited for our needs.
Stayed 1 night in Nov 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area.
Stayed 2 nights in Nov 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Richard

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Oct 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

William, Rio Rancho

Stayed 1 night in Oct 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Close to restaurants. Clean.
Stayed 1 night in Oct 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

8/10 Good

Joan

Liked: Cleanliness, staff & service
Hotels was good. I would stay there again
Stayed 3 nights in Oct 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed!
Stayed 1 night in Oct 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was stay there again.
The clerk allowed us to check in early. She was very pleasant and helpful. The bed was extremely comfortable. My only complaint is that someone had recently smoked in our room and the odor lingered.
Stayed 1 night in Aug 2023
Response from Muna on 26 Nov 2023
We're delighted to hear that you enjoyed your stay at Quality Inn, Los Lunas, NM! Your loyalty and positive feedback mean the world to us. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

6/10 Okay

Kaeel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had reserved a king bed and was put in a room with 2 fulls. The TV didn’t work and then there was a note on how to operate the TV like I did something wrong. I know how to turn a TV on. Then the smoke detector started going off and eventually it shut off. I went down that next morning and was told computer error and was stuck in the room. Apologized for tv and smoke alarm the system glitched. Nothing to accommodate the room I booked.
Stayed 2 nights in Aug 2023
Response from Muna on 26 Nov 2023
We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important, and we'll address the issues you raised to prevent a recurrence. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.

6/10 Okay

Francisco, Hobbs

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
No elevator
Stayed 2 nights in Jul 2023
Response from Muna on 26 Nov 2023
We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.

6/10 Okay

Maria

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for the pool not working.
Stayed 3 nights in Jul 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

8/10 Good

Erich

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and competitive price. Cheerful, helpful front desk staff.
Stayed 1 night in Jul 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Georgina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Bed, pillows and sheets were so comfortable. An older property but well maintained and clean. Staff was very nice. Delicious free breakfast.
Stayed 1 night in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stay there every yesr
Stayed 1 night in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

4/10 Poor

Todd

Travelled with family
Disliked: Staff & service
The air conditioner was really noisy, sounded like it was on it's last leg. Television screen had a verticle line in the middle of it, obviously screen going out. Breakfast from 6-9, we got there at 7:30, no eggs, 2 pieces of sausage, etc. Only for tables for 4 guests each ... for the entire hotel. Will never return to this one.
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
The breakfast was excellent! The usual menu of cereal, waffels etc. But they also had American fries, sausage and scrambled eggs. What impressed me was the sausage was not over cooked and the eggs were moist (most hotels they are rubbery and no flavor) best of them all!
Stayed 1 night in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

4/10 Poor

Gary

Disliked: Staff & service, property conditions & facilities
Property was worn. Bathrooms are in need of work. Very outdated and maintained. Our bathtub had been painted and coating was peeling off. Reserved a king room and when we got to the hotel ended up with a two queen room. Supposedly because we had made a change. Staff said there was nothing they could, or would do. Will not be staying at any other Quality hotel.
Stayed 1 night in Jun 2023
Response from PAUDEL on 9 Jun 2023
THANKS , GUEST CHANGED HIS ARRIVAL, SO ON THAT NIGHT WE DID NOT HAVE KING THOUGH THAT WAS UNDER NO CAN.POLICY. YOUR FEED BACK IS IMPORTANT. THAT IS OUR FAULT . IF WE DID NOT AGREE TO CHANGE IT WENT NO SHOW.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The property was older, but it had been remodeled. Rooms were nice bathroom toilet was outdated overall really good.
Stayed 1 night in Jun 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good beds
The stay was one night and more than comfortable. Beds where surprisingly pretty comfortable. I do travel w my own pillow though.
Stayed 1 night in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

KEITH, HASTINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

6/10 Okay

josephine

Liked: Staff & service
Disliked: Cleanliness
Room smelled like old smoke. Could not get the smell out. Also no elevator. However the staff were very good.
Stayed 3 nights in May 2023

6/10 Okay

erling

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms bath room was old and needs updating.
Stayed 1 night in May 2023

10/10 Excellent

Dennis

Stayed 1 night in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Norman

Liked: Staff & service
We had a wonderful experience at your motel. The day person was a very sweet proficient employee. My only concern was the bathroom. It was very clean, but seriously needs updating. We found the motel to be very clean.
Stayed 2 nights in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

James

Stayed 1 night in May 2023
Response from Muna on 26 Nov 2023
Thank you for your very positive review! We're delighted to hear you had a great experience. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in May 2023
Response from y on 10 May 2023
Dear Lorena,Thank you for taking the time to complete our online survey. We truly appreciate the positive feedback. We hope to see you soon, Thank you!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from yajahira on 28 Apr 2023
Thank you Maria for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a guest you are truly valued.It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Randolph

Disliked: Staff & service
2 Problems. One I don't know if it is motel or expedia is the one charging my credit card the minute I made the reservation and the absolute no cancellation policy. I have never run into that before and I never will again cause I will never use Quality Inn or expedia again. Two All the web page said was they were pet friendly, with no mention of a $15 fee but they had that on my bill before I even walked in the door. They were just totally ignorant people. They and you already had my money but I left anyway. Expensive lesson I will remember for a long time.
Stayed 1 night in Apr 2023
Response from Binaya on 23 Apr 2023
Thanks for your feedback, sorry for the mis understanding on pet charge,though guest signed on pet policy form; if you see there was mentioned pet charge on web site.Second for king bed reservation hotel provided handocapped king regarding guest seems disable because there was king left only second stair. Two employees basu , yojahira and cc tv is the witness how the employee showed politeness .pet charge is refunded already on the same day . room charge is not refunded because guest used that room more than three three hours .

6/10 Okay

Michael

Liked: Amenities
Disliked: Cleanliness
I checked out and later checked in to it. They offered me the same room. Amenities were about as good as the first night. Staff restocked items and cleaned the room. However, something was still stuck to the wall by the trash, and the pillows smelled like deodorant and sweat before my stay. It was a noisy night.
Response from Yajahira on 18 Apr 2023
Dear Micheal,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations, your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future!Sincerely,Quality Inn

8/10 Good

Michael

Liked: Amenities
The exercise equipment enabled exercises that often aren’t offered elsewhere at properties of this price range. The breakfast included options that are typical of a continental breakfast. The wi-fi provided internet suitable for streaming. There were minor oversights of cleaning: something was pressed onto the wall by a trash bin, and toiletries from a previous stay were left in the bathroom.
Response from Yajahira on 16 Apr 2023
Dear Micheal,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely, Quality Inn

8/10 Good

Lyle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Yajahira on 6 May 2023
Thank you Lyle for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a guest you are truly valued.It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from BINAYA on 10 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth checking out
Hotel was convenient to our trip to Albuquerque without the hassle of traffic and congestion. The staff was very friendly and the room clean. Plenty of places to eat and shop within one mile. Will definitely stay again.
Stayed 1 night in Mar 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023